We have been wonderful tenants of Cooper Crossing WYAZ since 2012. We never had any issues with service until this last site management change. Normally, we would never feel the need to write a negative review or file complaints, we are pretty gracious and understand mistakes happen. However, there has been several critical errors that have burdened our business reputation so severely that this complaint and review could no longer go unspoken. The service issues started with simple things like not placing our mail out when asked, causing us to make nonproductive trips. We have had a virtual office for about a year now, prior to that we had our own mail box with key, however in switching to a virtual office, we are at the mercy of the communication between one person to the next to ensure that whoever is closing can leave our mail out while we pick it up after hours. This again, was something we let slide many times without going as far as filing a complaint or writing a review. This, however, sets the stage for the lack of service leading to the error that has be detrimental to our reputation. In 2012 when we first came to Cooper, renting an executive suite we brought with our business telephone number. The protocol is to have the number ported from the carrier, cox, to the office suite and they would then transfer to our office, cell phones, or wherever we preferred. As of last year, we have downsized to a virtual suite where they still answer the calls and route accordingly. So, when anyone called 480-786-2020 (the business number we have had since 2009) Cooper would get the incoming call and re-route. On Oct. 30th we sent in notice that we will be cancelling our virtual office and we were given instructions the week prior on how to handle the calls and how to "get back" the number so to speak by having Cox "release: the port on the phone. This came directly from the office management staff, the manger to be exact. I was told that the manager had to sign off and approve the release of the port. So, I called Cox, who then told me our number was inactive for several years. Cox recommended that I phone century link, I did. Century link had no record either. A few weeks later, I personally came into the office and voiced my concern about what Cox had told me and that I needed to speak to the office manager to figure this out. The receptionist then told me that the number was definitely with cox and that the office manager would get back to me. This was the second week in November.
In the meantime- I had the office re-route my incoming calls to my 855 (toll free) number. This way I could check my messages and have a call log. They did so, as a matter of fact their IT person has been the only helpful person since the management change. He is the only person that cared enough to take care of a client and he acted promptly. We are very pleased with his service to us, however he himself does not fully represent the overall service or lack thereof, we have received from Cooper Crossing staff since the last management change.
Suddenly, we start getting mass messages from people all over the nation screaming at our voice mail. Our phone number, 480-786-4020 has been spoofed, an illegal scheme where someone, uses our number as a vanity to robo dial consumers to purchase medical insurance of some sort. These people saw our number 480-786-4020 and WYAZ on their caller id. So naturally when they realized they were the victim of a robo dial scam they called the number right back and hit redial. The incoming call was immediately re-routed to our toll-free number and there the nasty messages from these people were housed. I personally called several people who left their numbers and explained the situation, many were very understanding, many have and are threatening us, for something we are not and have not ever done. So why is this the managements responsibility? Here's why: I was misinformed in October of how to release my number form Cox from managementWhen I informed them of what cox and century link said I was told someone would get back to me... did not happen until yesterday.When I made them aware I was beginning to get these nasty messages, they informed their IT and they re-routed the number- this was good! But, never did management inquire as how to make sure this could stop. Yesterday, I was finally given the contact number to COX, who I called and whom never got back to me. AT this point, all I wanted to do, was to cancel my entire number, not re-route, but cancel the business number we have owned since 2009. The manager then said they could not simply cancel the phone on their end. The manager said that she didn't even think they could cancel- to be cont. read more
