My wife and I are snowbirds from the Midwest and was at a farmers market in Marco Island. When I…read morewent to start my Truck, it wouldn't start. We called roadside assistance and they sent a wrecker. Jose was the driver and arrived within 30 mins and very helpful. He tried everything first, jump the battery, messed with the security system and finally determined we needed a new starter. He towed my truck to Executive Auto repair for only $60. Shawn told me he would try to get a starter that day and have it put in so we didn't have to rent a car or get a ride. They installed the starter but unfortunately the starter was bad but good enough to start the truck so we went back to our campsite. The next morning a new starter came in at 10 o'clock and by 12 o'clock the auto shop had my truck running good as new. I really appreciated Jose and his quick response time and I appreciated Shawn working with us trying to get it done as soon as possible. Also it was at a fair price. I would use executive Auto for all of my needs if I lived in the area.

If I could give zero stars, I would. On Monday morning, after my 17 year old daughter's car was…read moretowed to Gerber Collision following an accident, I stopped by to retrieve personal items before the insurance company collected the vehicle. Because Gerber's lot was completely packed, I briefly pulled into the neighboring Executive Auto lot to access my car. What happened next was beyond unacceptable. The owner of Executive Auto deliberately blocked my driver's side door with a tow truck, leaving barely two inches of space. I had to climb in through the passenger side and exit through the back of his property just to leave. He then chased me down the street, screaming profanities and even calling me a vile name no business owner should ever utter to anyone. This behavior was aggressive, hostile, and completely unprofessional. No one deserves to be treated this way, especially when dealing with the stress of a car accident. I would strongly caution anyone against doing business with Executive Auto. Respect and basic decency clearly do not exist here.

Brought my truck to them for brake repairs. After inspecting the brake, they informed me that they…read morewanted me to go to Ace Hardware to pick up needed parts. I was in Miami at the time and unable and unwilling to play delivery driver. Arranged for Goodyear across the street to pick up the truck. OK Auto released the wrong truck to them. Like someone else's truck was brought to Goodyear and I imagine that owner is unaware that ever happened. I brought a Goodyear mechanic to pick up the correct truck. OK charged me 85$ to remove a bolt. I have never experienced anything like this.

If I could give this place negative stars I would they're a bunch of crooks I came in for tire…read morereplacements and an alignment they told me my lugs were to tight so they had to break a few lug nuts and so they charge me 300 dollars for lug nuts don't ever bring your vehicles here find somewhere else

I got a flat tire so driving on a spare. I called tire Kingdom and Ernie greeted me. Having a…read moresomewhat rare tire size, Ernie said me my tire was not in in stock, but he said he ordered it and it would be in stock tomorrow mornin. Lower priced tire shops I talked to this afternoon said it would take 3.4 days to arrive in their shop. I can't wait 3 days as I am driving on a spare. I just left tire kingdom and only waited an hour. Six stations here and I noticed at least 8 employees all working a very good pace. I was greeted by yet another pleasant friendly employee named Gerard who was knowledgeable and professional and all the customers seemed satisfied and content. I am very impressed with how pleasant, helpful and professional with Tire Kingdom's customer service- Kudos to Ernie & Gerard!I highly recommend this retailer.

I called what I thought was the east Naples store to check if they had a specific brand and model…read moreof tires. The car has different frames not and backs. Which sucks for tire rotation. But I digress. I ordered the 4 tires. I'm found out I was talking to the north Naples store. They transferred the order to the east Naples store. That was good. Tires will the there by 11 am 12/28. Great I had run flats with a flat. I get there at 11. No tires. Won't be there until 5 pm. They close at 6. And!!!! Only 2 of the 4 tires. Why? Only 2 were ordered not 4 even though I was given a 4 tire price. What do you do? I ordered the other 2 and they were to be delivered 12/29 by 11 am and installed promptly . Got an alignment too. Promptly means by 5:30 pm. If you order tires call the store directly. I was told my order when to a call center. I said I called the north Naples store and was told it's a call center. Call the store where you want the installation directly to purchase the tires - moral of the story.

Worst car wash I've ever had, stripped my paint on my front bumper and refused to do anything about…read moreit! I recommend washing your own car or get someone you trust! I won't be back ^

From the owner: Fast oil changes, featuring quality Valvoline products you can trust!read more

I took my 2011 Range Rover to them to be cleaned up- it was tired looking - the headlights had…read morefrosted over and it truly needed a miracle to revive it- I love my car so didn't want to give up on it. Mike and his team at Progressive literally worked their magic - I cannot believe this is the same car- they helped me pick out new rims and completely detailed it - the headlights look brand new- actually the whole car looks brand new - I was very impressed by their knowledge and care to not take short cuts and do the best for the car. As a woman it's scary sometimes to go into car workshops - this company is highly professional and easy to do business with. Moving forward I will only use this company for the health of all my car needs.

My first two times at this repair shop with this new vehicle,. I have taken my other vehicles here…read morebefore without any incident or should I say surprises. A oil change for the first time visit and oil change and tire rotation now the second visit. When I went in for an oil change and tire rotation. It was about $175. I thought that was high, but I was in and out in under 30 minutes. It was a quick stop, fast and courteous service . I do hate to sit at the dealership for hours. They have 4 or 5 levels of oil service and I get the second level religiously not the premium. Everything was an add-on, removing the skid plates, 10-15 dollars each. I was told the plates block the mechanic from doing the oil change. Each plate has 10 or 12 bolts that have to be removed and then replaced. I've never had to have skid plates removed before The cost for the oil filter 10-15 dollars plus the oil 89.99 and 1 extra quart of oil, I have no idea what that charge was for an extra quart of oil Usually when I get a price for an oil change it's the complete job not à la carte. Service person said "you have the "big engine" which is a 2.5 liter 4 cylinder engine. This is My first 4 cylinder vehicle. This is the smallest engine vehicle I've ever bought. I've owned many automobiles in my time. My last three vehicles, one had. A 5.7 liter engine, the second vehicle had a 3.5 liter engine and the third vehicle had a 5 liter engine. I lost all three in the hurricane. I felt a little taken advantage of. So the oil change was about $125 and the tire rotation another $50 my best guess. I don't ever recall paying that much for an oil change and tire rotation.

We came onto to Marco on Friday night, the Sunday heading out to dinner the rental car lit up with…read moreall four tires being low with one way down. I went to three self service air stations & all three were broke.... First thing Monday I'm looking as to where to go thinking Naples. I then find great reviews for Gorman's (a Vet owned company btw). Told my wife I'd be back in a couple of hours. When I pulled onto the lot is was full with cars in the bays. I was second in line when I walked in & greeted by Drue. I told him I had the hardest request of the day & he laughed told me to pull around to the side & promptly took care of all four tires. He just smiled & told me to come if anything else happened. I offered & wanted to pay but he told me to enjoy my stay on the island. From his courtesy & actions I would not hesitate for a second to have this shop do any work on my car! Thanks so much.....I was back to the condo in under an hour!!!

Was topping off my air in my tires at a nearby station before I drove back to Miami. The air was…read moreleaking from the stem. I found Gorman's nearby. Leo changed the stem and checked the rest of the tires for me. He advised me I needed new tires soon. Super nice guy. Leo was a lifesaver.

Shoutout to Island Automotive - True Professionals!…read more Huge thanks to the team at Island Automotive here on Marco Island. They went above and beyond helping with my son's Sur-Ron electric bike--not only removing the bearings but also reinstalling all of them after we had the frame powder coated. They didn't charge a dime--just asked for a tip--which speaks volumes about their character, professionalism, and community mindset. If you're local and need a trustworthy, knowledgeable shop for anything mechanical, I highly recommend Island Automotive. These guys get it done right. #MarcoIsland #IslandAutomotive #SurRon #LocalBusinessLove #SupportLocal

The staff at Island Automotive were great. Explained everything and were very helpful…read more Their technicians are great!! My 50 year old VW runs like new.

Went to Walmart auto center,620pm collier blvd on way to Marco Island, needed new battery, they man…read morewho greeted me was very nice,we picked a,battery, it was installed and I was out the door at 645pm. The whole crew was very attentive. Great price. 5 stars.

The auto centre closes at 7. Arrived at 6:05 and needed two…read moretires (that I already had) mounted. No one was outside to meet us so my SIL went in. There were no cars in the bay but no one would wait on us because they were closing at 7. I have tried calling before we left home to see if they were busy, but no one answered the phone. I had tried several times during the day as well with no answer either. I will be taking my business to a more professional shop from now on.

What a well run organization, I must admit. Having owned an independent shop like this many years…read moreago I pay attention to things done right, and this ranks up there. The facility is well laid out and inviting. Check. Staff knowledgeable. Check. Loaner cars available when booked in advance. Check. Like every repair shop you'll ever work with you drop off for something specific and their job is to find work; more work means revenue. We all get that, but a difference here. They'll tell you what they found/saw and suggest that at some point in the not-too-distant future you'll want to remind them to look again. A soft-sell that works!! Kudos. Took care of two of our cars and definitely going back.

I am writing to formally express my frustration and disappointment regarding the ongoing issues…read morewith my vehicle and the way my case has been handled by both your service department and the insurance claim process. I initially brought my vehicle to your service center due to a "Restricted Performance" warning light and noticeable shaking while driving. Despite having the car for over a week, the only test driving conducted was reportedly "around the block," and I was told the issue could not be replicated. Nevertheless, I was presented with a list of $6,600 in unrelated repairs, for which I paid $2,400 out of pocket after my insurance covered a portion. Shortly after retrieving the car, the same warning light came back on immediately, and the shaking persisted -- clearly indicating that the original issue had not been addressed at all. When I returned the vehicle, I was told the matter would be resolved, but instead, a second insurance claim was filed, and I was forced to pay an additional $200 deductible, even though the issue was the exact same one that prompted the original service visit. This appears to be a clear mishandling of the diagnostic process and possibly an abuse of the insurance claim system. This situation is unacceptable. At minimum, I am requesting the following: 1. A refund of the $200 deductible paid for the second claim, as the issue was never resolved from the first. 2. A thorough explanation of why the original problem was not properly addressed or diagnosed, despite the time the vehicle was in your possession. 3. Assurance that the vehicle will be repaired correctly without any further out-of-pocket expense on my part. 4. If not resolved satisfactorily, I will be filing a complaint with the Florida Department of Agriculture and Consumer Services (which handles auto repair disputes) and the Florida Office of Insurance Regulation for a possible insurance claim abuse investigation. I expect a timely and professional resolution. Please respond within 10 business days to avoid further escalation. This situation raises a few red flags: * Poor diagnostic procedure -- A quick drive around the block isn't enough for intermittent or performance-related issues, especially with modern vehicles. * Potential insurance mishandling -- Filing a second claim and requiring another deductible for the same issue sounds questionable, especially if it's a continuation of the first claim. * Lack of accountability -- They didn't take responsibility for failing to address the core issue in the first place.