I never recommend this shop to anyone... I took a GMC Savana To get it fixed they said it was fine…read moreand they charged me, then I called and it was the same they told me that the transmission didn't work I paid 7,800.00 to fix it and when I went to pick it up the supposed Honest man from Ricardo told me He told me to sell the van at CarMax and that there was no transmission when I took the van home the same thing happened and with the door banged since I didn't trust Ricardo anymore he started calling me every day because he had an open claim but since I didn't trust him anymore He seems to me to be a person who wants to make you believe what he says and that shows the kind of person he is. No one ever visits this workshop, stay away from this thief person. If there is something I learned from my experience with this workshop, it is that this type of people is better off giving a review so that no one else gets robbed. He ended up threatening me that if I did a review I would be taxed. to sue for defamation... but please, no one trusts that this person is a high-level thief... Ricardo said he not give any money back. I take my van to a better workshop i they charge less money for new Transmission... I give zero- to this Ricardo

Very friendly staff ,pretty quick and great quality service ,Eric it's the men that you gotta talk…read moreto ,very committed guy to help you out at any of your concerns,awesome customer service very recommended

Derrick is no longer there. sold. new people very helpful in getting brake ads and sensors for…read moremy 2005 Porsche Boxter. BUT - THEY LEFT BIG DOUBLE LEG GREASE STAINS ON MY TAN DRIVER SIDE SEAT, which I tried to clean and made worse. I offered to compromise and split the expense of repair. no response. blah blah, will speak to owner, blah blah. no resolution.

Very honest and knowledgeable. Def recommend. We have been to multiple mechanics here and these guy…read morewere the best.

Our car wouldn't move when backing out of restaurant parking lot in Naples, Florida. The manager…read moreof the restaurant called Ron, the owner of Universal Transmission on Airport Road for us. The owner of the shop, Ron, came to us in less than 15 minutes. He found the issue to get us moving and said it was NOT the transmission. He told us we could come to the shop down the road and he would fix the problem right NOW! Ron fixed the problem in about 15 minutes and sent us on our way with NO charge and a smile, saying, "have a great day"! We would HIGHLY recommend this shop for your car repair needs. With 25 years here, Ron is so capable, trustworthy, kind and an exception to the business world!

I took my car into Universal as I thought I was feeling a dragging when the transmission shifted…read more Ryan drove the car for two days and did not experience the same symptom. He did not charge me a cent! That is GREAT customer service. I will be recommending him to everyone!

Import performance tuning always has my back! Glad I can trust a good shop to work on my cars when…read moreneeded.

Jose is an opportunist . Its been 4 years . But a review is a review . 9 out of 10 auto repair…read moreshops in Naples are dishonest . My BMW was flat bedded 3 times because he lied about my alternator just to get me back and emty out my wallet . I simply needed a new one . Buyer beware . These reviews are fake also. Read the the long one about the man's bearings . Bunch of back door hacks .

The Best place in Bonita/ Naples to take your car or truck . They have always kept my 16 year old…read moreJeep Wrangler going and our Mercedes Benz 300 SLK as well. Honest and fair . Peter Bonita Springs FL

This auto repair shop is excellent. They diagnose the problem tell you the options for repair and…read morefix the problems very professionally. We trust Jose with all of our vehicles even the German cars. Best shop in the area. The prices are reasonable and they never overcharge.

Brian is committed to getting it done right. My experience was not without challenges but Brian…read moresolved them and was fair each time. He even went above and beyond. My deceased dad's old pride and joy (2010 Chrysler van ) was not without issue every time I have been in town. Brian stepped up each time to get it done right. At one point he came in on cost below his quote, who does that? At one point he came to the house to drop off a part, who does that? Twice he covered an issue his employees could have done better. Honest, hard working, and committed to quality. Life is not easy but the life blood of this shop makes it a lot better when your car needs care. Thank you!

Trash mechanic, go here if you want to get scammed and your car not fixed, was told to pick up car…read morefrom them not fixed twice, refuses to keep working on car unless given more money and wont even be man enough to do the right thing and return customer their money back when their diagnosis dosent fix the car and they dont want to work on it, instead zack insults customers and threatens to call the police when they are the ones scamming, $1000 down the drain car still not fixed, they want to get paid for not fixing things at this establishment, They Just throw parts at cars, not fixing anything and try and stick the customer with the bill, was a decent shop when rick owned it.

Excellent service. Went there with my Mercedes E400. I did not make an appointment beforehand. They…read moretook care of car right away,while we went for cup of coffee to next door cafeteria. Less than hour all problems were solved and we could drive away. Highly recommend this family owned business, will use them in the future too.

I purchased a 2006 BMW from Roland Auto Service about 6 months ago and the car was beautiful and…read morestrong, so far we have not had any problems with it, this is a family ran shop and they're very helpful and polite, they also service our 2500 DODGE RAM truck and keep it top notch. Thank you Roland and staff, keep up the good work. Mark Sottoy

I have done business with these awesome people for 24 years. Would recommend them to anyone. Best…read morespray in bed liners , Jeep truck, or van accessories. Honest and reliable. Thank you and your team for the outstanding work on my truck again.David

Another 5star service done by Mike and his team!! After I…read morechanged my mind and want to change my 2inch leveling kit (what they installed last time)to a 3+1 lift kit I went to talk to Mike and Pat,they give me a few option and than order the parts what I needed,and then scheduled the appointment for installation. Everything went perfect .extremely happy with the customer service and the quality /timing the work they been done on my truck!! Great company,highly recommend !!!