Our car wouldn't move when backing out of restaurant parking lot in Naples, Florida. The manager of the restaurant called Ron, the owner of Universal Transmission on Airport Road for us. The owner of the shop, Ron, came to us in less than 15 minutes. He found the issue to get us moving and said it was NOT the transmission. He told us we could come to the shop down the road and he would fix the problem right NOW! Ron fixed the problem in about 15 minutes and sent us on our way with NO charge and a smile, saying, "have a great day"! We would HIGHLY recommend this shop for your car repair needs. With 25 years here, Ron is so capable, trustworthy, kind and an exception to the business world! read more

Universal Transmissions - Building of service - Transmission Repair Near Me - Naples, Florida

I took my car into Universal as I thought I was feeling a dragging when the transmission shifted. Ryan drove the car for two days and did not experience the same symptom. He did not charge me a cent! That is GREAT customer service. I will be recommending him to everyone! read more

Marty has been a family friend of ours for many years and when the transmission in my 2014 Fusion went out he was the lowest quote in town for a rebuilt transmission. He is very upfront about it being rebuilt and gives a warranty. He is the only person I trust to work on any of our transmission issues. He rebuilt it within 2 weeks and my car was running as if nothing was ever wrong. It's been a year now and everything is great. My car is very high mileage. Thanks Marty! read more

The current owner did diagnostics on my Mercedes Sprinter, spent an hour with me, drove the van to let me know that it was not the transmission and didn't charge me! Very friendly and the customer service was above my expectations! Very knowledgeable too! Glinda R. read more

So glad I went to see these guys! Saved me a ton of money! I was under the impression that my transmission was failing fast and that i would need to replace the dang thing. But the owner Marty hopped in and we took the truck for a drive. He was very polite and knowledgeable. Once we got back he noticed i had holes in a transmission hose. He gave me some new hose,filled up the fluid for me and didnt want a dime for it. He also quoted me a VERY reasonable price to rebuild my transmission when the day should come (i wanted to know). THANK YOU UNIVERSAL TRANSMISSION!! read more

The local Ford dealer charged me $430 to diagnosis my transmission problem and said my 2015 Ford Explorer with 59,000 miles needed a new $7300 transmission. Took it down the road to Universal Transmission. Marty took it on test drive and suggested changing the transmission fluid and adding an additive. He wouldn't take any $$. Went home and did as he suggested and the jerking stopped! Marty's the best!! Glad we got a 2nd opinion!!! read more

Great shop, Great people / got my 10-year-old Ford F150 automatic transmission running better than it did brand new! I highly recommend them. read more

I would give zero stars if possible Spent $1800 having my transmission rebuilt and he did a shitty job transmission won't shift gears can't go over 25 miles an hour can't even get to work because of his shitty job they are supposedly ordering it's a part they need to fix it again and told me to hold my horses and to call him back in a few days to find out if they got the part meanwhile my check engine light is on now from revving the car too much trying to drive it to work because of the shitty job he did. Never go here. read more

Warning beware, stay away! I had issues with my transmission so I brought it to universal transmission for Marty to fix. A new transmission would have cost me $1,600. He quoted me $2,400. I was under the impression that that was going to be a new transmission with the install price. Not the case! They tried to rebuild the transmission and did a horrible job at best. He gave me a timeline and completely missed it. After not hearing from him a week after the timeline he had given me. I called there and asked his employee for Marty to call me back. about 20 to 30 minutes later Marty called me cussing me out. Not realizing I was just 5 minutes down the road and already heading that way in route. While he was cussing me out he asked me what the f@*k I wanted. I was delaying the call to try to get there before he could hang up the phone on me. After he cussed me out, again he asked me what I wanted. I told him what do I want multiple times. Then he proceeded to tell me yeah you think real f****** hard about that. And then hung up on me. As soon as he hung up on me I was there within 30 seconds. He saw me an instantly hid behind his employee like a cowarding little boy behind his father. After I was there and in person trying to deal with him because I already gave him a $1,500 deposit. He literally told me f*** you I'll drag your Jeep out in the street and leave it there. You can take me to court for your $1,500.... At that point I had a feeling it would be best to continue to work with him because I didn't want to spend an excess of $1,000 trying to chase $1,500 in legal fees and months to get my moneys worth, and still have the issue on hand. I agreed to a new timeline that was now two weeks further out from that point. That put him three weeks behind the agreed original timeline. I finally got the truck back. It ran smooth for a little bit but within 6 months it was doing the same thing. I had already sold it to another person. And they had taken the truck up north at that point. All I can say is I believe the guy is a washed up alcoholic that clearly doesn't know how to act. I think he has a lot of work to do on himself, in order to be professional with customers. I would have been better off ordering a brand new transmission from jegs or a company like that! The fact that he ran his mouth and then hid behind his employee, overcharged me, and was three weeks behind his time line, with a product that ended up failing in the end anyways. I would highly encourage you to seek mechanical help elsewhere. Best of luck! read more

I was recommended this transmission shop by a mechanic in Bonita Springs who does not work on transmissions. I brought my car into Universal transmission on December 7. He said he could fix it but they were booked into the new year. He told me to bring it back on Jan 2, 2023 and he would have it fixed in the next few days. Well, I dropped it off like he ask me on January 2. Well, it is now February 8 and I am going to pick up my car with Universal Transmission not even touching my car! 5 weeks without a call or update! What a joke! I am from Minnesota and winter down in Florida. 5 weeks without a car and no response or update! I kept calling and he kept making excuses! Employees sick, the hurricane, too hot, and many other excuses! Marty is the owner and he is very unprofessional! And a piece of sh...! Don't waste your time or energy! Stay clear! A true scammer! Bring your car in and I will fix it! Fat chance! read more

Just moved here and had some vehicle issues, Brian was very helpful and they even delivered my truck to me as my wife cannot drive at the moment, wonderful highly recommend! read more

Marty has been repairing transmissions for over 30 years, and he knows his stuff. He got me in and out, and had a fair pricing structure. I would use Universal again and recommend them to anyone. read more

My son who is disabled was having unusual issues with warning lights and the transmission clunking in his old but good shape 2002 Cadillac- needs big trunk for wheel chair etc. Universal Transmission was recommended to us by a car mechanic as one of the best. Took it into Universal Transmission for them to check it out and after inspection and on their own initiative they took it to a nearby auto electric specialist for an electrical evaluation which is PRO AUTO ELECTRIC on Seagate Drive. We coincidentally just stopped by Universal to pick up wheel chair we forgot in the trunk and Universal said they took the car to PRO AUTO ELECTRIC as probably an electrical issue and gave us directions to get there to get the wheel chair. We went to PRO AUTO ELECTRIC and owner there(Mike) said looks like may be simple fix and also offered help with an A/C electrical issue. Universal Transmission said there was NO CHARGE for the work they did to help. I will definitely be stopping by to pay them anyway for their time. So awesome to find good old fashioned honest and considerate service. I would highly recommend anyone with auto transmission or auto electrical issues to go to both of these great businesses. My Classic 1965 Mustang Convertible is going next to get some electrical work done. THANKS UNIVERSAL TRANSMISSION AND PRO AUTO ELECTRIC Peter and Matthew Knox read more

Great people and great service!!! Very knowledgeable and fair!!! The go to place if you need help with your transmission.