The care team (Robin, Jordan, and Tina) here are some of the best I've ever worked with in an…read moreUrgent care setting!! First of all, they still except walkins, we went to one of the other places in town first, and I, being in technology, cannot figure out how to make an appointment with them online as required so no one was there. I called Xpress, urgent care, and a human answered the phone, she was wonderful by the way. We walked right in, but the person behind his head made an appointment online so you can do that as well. I had my 99 1/2-year-old grandmother with me, and she needed to be seen. Everyone was so kind and patient with her. I would return, without hesitation.!

I took my kid to express urgent care in January thinking he had an ear infection. After a long wait…read morebut finally got seen by a Doctor, They said nothing was wrong with him. They said if I wanted to do a Covid test or strep throat or any other additional testing it's à la cart- i would have to pay additional. So I didn't opt for any of those. I left with no diagnosis and they sent me on my way. The very next day, a different clinic diagnosed him with a double ear infection gave him an anabiotic and within days my kid was fine. So I basically paid two bills, but only one Clinic was able to do the job and diagnose my son correctly. Then I got a bill from express urgent care for $157. I tried to go in and pay it in person and plea my case that I didn't think it was fair because there was no diagnosis, but I was still willing to make it right. The gal said she would try and visit with the owners and she didn't accept my check and I didn't pay anything that day. Six weeks later I get a nasty gram in the mail saying if I don't pay now further financial action will be taken. It felt like a threat. When I walked into try and pay it with that exact same check from six weeks ago, They accepted my money and that was the end of that. Period .I will never go back. I asked to destroy my records, and I fair warn anyone that walks into that place be weary. Also be aware that the same owners also own a Medi spa called Melt so you might want to proceed with caution, before going to either spot. I wish I would've known what I know now.

BestMed 10-3-2024…read more Front office staff was not very friendly. I felt I not only needed to tell them why I was there, but justify it to them. Not a comfortable encounter. Wait time was reasonable - - pretty good really. Medical Assistant and NP Brittney were good. Handling of meds that were prescribed was an absolute fiasco! Because it was later in the day, we couldn't go to the pharmacy until the next morning, though they were urgently needed due to pain from an injury. When we arrived at the pharmacy, no prescriptions were there. The clinic told the pharmacy they had been sent; however, that was not the case. The clinic acceded to send them again, but indicated it would take 25-30 minutes. We live in the country so couldn't go home and come back, rather had to hang around in town wasting time until we could check back. When we did, the prescriptions were STILL not there! Disgusted, we returned to the clinic to find out what in the heck was going on. Turns out they sent the prescription order to a pharmacy with a similar name in Texas! We went to a clinic in Cheyenne. We live in Cheyenne with a Cheyenne address. The medications were urgently needed. So they send the order to Texas - - in error - - twice! To ultimately correct their mistake, they advised it would take another 25-30 minutes to cancel the order and reissue it to the right pharmacy. Another annoying delay. The incompetence we experienced with the support staff was astounding. What a comedy of errors! Need we say we will never go back.

I went in on Monday morning for severe back pain. Followed all directions to return if the…read morecondition got worse. Thursday afternoon I went back at great physical discomfort. I was told by what I assume was a teenage girl that "back pain sucks". When I went to leave she demanded to know what my expectations were. Im a professional but im not a doctor and I expect assistance. Its appernt no one at this facility is a doctor either. I am however a retired regulatory compliance officer though; and I know how to turn insurance charges in as insurance fraud. If you can't help why was i there? I called and explained and was told to come in so my insurance could be charged. "Fraud" is all I have to say.

These people are extremely difficult to work with and have a fundamental misunderstanding of the…read morefederal HIPAA statute. They seem to believe that the law prevents treating providers from communicating with one another. This is a training and management problem. Almost impossible to get imaging results or patients. Poorly run facility.

6 minute "visit" with a $1k bill. Daughter was dehydrated from stomach flu . No fever. Ran $500…read moreworth of tests she didn't need and $420 for the visit. This was after a 2 hour wait past our appointment time. Please avoid.

I'll start with the fact that Teresa Cady "Family Nurse Practitioner" (what a joke) is the most…read moredishonest person i have ever dealt with in the medical field. She runs Cedars Health LLC. She keeps her dogs in the office (huge cleanliness concern) and she is also the only person available to see anyone who comes to this office because there is not an actual Doctor on staff (knowledge concern). She also runs the front desk, before then coming back and popping up in the exam room as your medical professional. That being said, ill move on to describe my experience with Cedars Health LLC and its owner Teresa Cady. I injured my right foot by dropping the corner of a refrigerator I was moving, and I needed some time off from work and a doctors note to get that time off without a hassle from my employer. In my experience this type of thing happens pretty commonly. I chose to go to this clinic to acquire the note instead of the emergency room because I thought the cost would be less significant. I was wrong. For starters, Teresa Cady, who I mentioned earlier actually owns the place though I did not know it at the time, charged me $200 just to see her! I told her i hoped maybe she would wrap my ankle in an ace bandage and send me off with the note I needed. She agreed. So I left with my note and a wrapped foot. About two weeks later I received a bill for the visit. Like I said I had been charged $200 for the initial walk in, but when I looked at the itemized bill, I saw I had also been charged additionally/separately for the ace bandage! $80! What ankle wrap could possibly cost $80!? I was furious, so when I came in to pay the bill I brought it up, to her face at the front desk where she lounges with her dogs. She said that these things were out of her hands, that she didn't know anything about how the billing was calculated, and that if I had any questions I had to call the billing department and tried to pass me a phone number. She just played dumb. I couldn't believe she wasn't willing to adjust her dishonesty when blatantly called out on it. I will let everyone in the Cheyenne area know about the experience I had here. I will ruin the reputation of this business for its dishonesty with me. Avoid this Clinic at all costs, it should not be a medical facility. It exceptionally represents everything wrong with the medical industry in America today, and Teresa Cady is in the business of stealing, not the business of healing.

I needed an appointment to get a medication refill and my family doctor was booked out 3 months…read more Cheyenne is ridiculous for scheduling appointments with most doctors in a timely fashion. If you have something urgent, you have to go to an urgent care facility. I was able to get an appointment that same day at Cedars. I found Teresa Cady to be very thorough and knowledgeable. I thought she was personable also and listened to what I had to say. So often, medical professionals make a person feel like they don't know anything or don't have a problem that is worth treating, or they disagree with what you are trying to tell them. That was not the case here. She took a thorough history and was able to address a few other issues I had been neglecting. The office ladies were very nice also. I only waited a few minutes. The office was also very clean and tidy. They did have a dog in the front office by the reception desk. I like that Cheyenne is still a small town place where there can be a dog in the doctors office. Not everyone may like that but the dog made the place feel more welcoming to me. I've heard of doctors who keep a cat or dog in the office and it really helps some patients, especial those who get nervous when going to the doctor! I would definitely recommend Cedars and Teresa Cady!

A friend heard a cardiovascular surgeon and a nurse having a racist conversation in a patient's…read moreroom. They made derogatory comments about the Black Lives Matter movement. For non-white patients, regardless of political party, this is scary thing to hear from your doctor and nurse. Cheyenne Regional Center needs to set basic standards for their staff. Their website promises "compassionate care." But if the doctor cutting into you and the nurse giving you meds can't have a respectful attitude at work towards minorities and the pain they experience- even if they can't relate to it-that's not compassion. Even if they've never experienced heart disease, they should have compassion for the daily pain of having heart disease. It's no different for the pain experienced by people of color. Do better, please.

The care is half hearted and shoddy and the communication is absolutely nonexistent. Both between…read morethe hospital and patient and between each department. I had lab work done in June. It is now October, and i still dont know the results. I dont know who was supposed to explain them to me, and I've been more focused on fighting the billing problem that they seem incapable fixing. I have been given the run around for over 4 months, they never call back, and on the rare occasion I do get ahold of someone they simply promise to send me to their manager, who will call me back. The "manager" never does. I finally filed with patient grievance trying to get SOMETHING done, and they aren't calling me back either. GO ANYWHERE ELSE!

Let's just say I was dying and then I was saved! I had been ill for about three weeks, going back…read moreand forth to military doctors, urgent care, and the emergency room. I couldn't open my mouth all the way, my lymph node was swollen to the size of a baseball, I wasn't eating, I barely drank, and no one could figure out what was wrong with me, let alone how to help me. My final visit to the emergency room, the doctor issues me a CT scan and tells me I have an abscess in my throat and they were calling the ear, nose, and throat specialist for an emergency surgery. Not even 30 minutes later, Doctor Martin and his team were there to save the day! He was very kind, and explained to me that they were going to drain my abscess and despite all the problems that occurred he'd even do me the pleasure of removing my tonsils (a procedure I've been needing for years, but doctors in the past always beat around the bush.)This surgery was done around midnight, and after everything was said and done, I was brought back to my recovery room and by the time the anesthesia wore off and I was awake, nurses were ordered to have liquid medicine ready for me. Shortly after, the doctor showed up and went over my procedure telling me how successful it was and opened up for questions, along with a business card and a follow up appointment. I appreciate everything this clinic did for me! Highly recommended!

Nice man, however, we had an appointment with him to look at my son's throat and do a biopsy and he…read morecanceled without giving us even a day's notice. With the Covid pandemic, all doors just suddenly closed and we are still waiting to get my son in to an ENT, somewhere.

I was so impressed by the professionalism of the entire staff and the outstanding customer service…read morethey provided. I interacted with five or six staff during my two visits and everyone helped me feel comfortable and at ease. Additionally, I maybe waited a total of two minutes in the waiting room over my two visits. I highly recommend visiting this location if you are in need of an urgent care.

I have been using Babson and associates for many years. Their quality of care is top-notch they…read morehave phenomenal staff great doctors and nurse practitioners. They can take care of all of your needs from minor Care to major. I trust them 100% I generally see Dr. Douglas Edgren a strongly recommend this facility for all your healthcare needs.

Jen Fryman is great! Very knowledgeable and professional. I trust her…read more Quality care.

Can't comment on quality of care because it was impossible to schedule an appointment! 3rd party…read moreService required for new patients is not monitored, no one answers and no one calls back (tried 4 different days). Called receptionist and she was of no help, no empathy on scheduling difficulties, transferred me to same automated scheduling I had been unsuccessful with (didn't tell me that was what she was doing). I visited the office to schedule but received the same run around with no effort to help. Unbelievably poor administrative service and policies.

Made an appointment. Building had no signs outside. Inside, no signs either. Found a directory…read more Hobbled up to the second floor. No signs on floor giving directions to office numbers. Wandered around, discovered there was an elevator, just no directions to it. Entered the office. Clerk ignored me for a couple of minutes to finish a task. That's OK. Said sign here on blank electronic signature recorder. I asked what I would be signing. Said patient history and financial disclosure. I asked if I could see them before signing? She's miffed. Gives me poor photocopies. Financial disclosure says I pay if my insurance doesn't. I pay if insurance is late. I pay ... or they contact credit bureau. Way too heavy handed, especially with the blind signing trick. Looked around. No one there, only Bibles on all the tables. Walked out.