We have used CRMC several times. First my husband had a blood clot in his leg. He was treated…read morequickly and everyone was exceptional in every position. All staff was thorough, incredibly patient and thorough. My 90'ish mother has had surgery with the Vascular office, Dr Kfoury and staff were excellent in practice and experience. Dr. Gates also had to perform surgery. Again, he and his team were exceptional in every way. She has also recently seen a cardiovascular Doctor here. Again, exceptional both professionally and generally. I highly recommend CRMC as your local medical teams. The building is also very nice with a wonderful cafeteria (many choices and a lovely setting), an amazing gift shop and coffee shop, a pleasant waiting area and you can either park or use the valet service. **No one is perfect and I caution against negative reviews that may actually reflect the attitude/behavior of the reviewer than the service provided.

I went to the ER after having received an ultrasound from Cheyenne Radiology to confirm a blood…read moreclot. All they needed to do at the ER was pull up the records from the same system, confirm it, and provide me with medication. This took over 4 hours. 4 hours, I sat in a room, and the doctor tells me it took him that long to find the records, when these establishments share a system. Or, he could have had someone call and have the results faxed over. We still have fax machines. Point being, I sat for 4 hours, received no medical care during that time, and was charged an insane amount of money for it. The billing team was rude, refusing to give me a proper itemized bill AND telling me that it "wasn't that bad" for an ER bill, so I should just pay it. And when I was finally directed to the patient experience team, I was met with a complete lack of empathy or understanding from people who refused to listen to me. Despite placing a grievance on the basis of NO CARE, a bill adjustment was refused because "the care received was appropriate". So, this hospital finds it appropriate to not give their patients any real care, charge them for it, then have their billing staff belittle them for struggling financially like many Americans are right now. Absolutely unbelievable behavior.

6 minute "visit" with a $1k bill. Daughter was dehydrated from stomach flu . No fever. Ran $500…read moreworth of tests she didn't need and $420 for the visit. This was after a 2 hour wait past our appointment time. Please avoid.

My daughter twisted her ankle so, I took her here. They took wonderful care of her. They answered…read moreall of our questions and it didn't feel like they were just rushing to get the exam done. Thank you, NextCare for being so awesome!

The care I received from the team of Brittany, Jennifer, and Dana was excellent. The online check…read morein saved time, the wait was reasonable, and I got the treatment and diagnosis I needed.

Hate, absolutely hate, their stupid check I process! So you don't check I. With the receptionist…read more You check I. With this stupid kiosk that sends you a text to fill out paperwork. Zero human interaction. Not to mention that the link for this ridiculousness should be on their website but it's not. It's just way to not make the receptionist do her job and/or replace staff so they don't have to pay them despite billing your insurance. Even better is that after you've jumped through all the damn hoops for this stupid E check in, them you still have to notify the receptionist that you're done. It should be notifying her automatically when the process is completed but no. Let's make this a dumb as possible! Then they turned around and charged me a copay despite the fact that I've met my out of pocket max. So I've immediately notified my insurance of intentional deception with billing. Go anywhere but here.

We were in town like many people to visit Rocky Mountain NP when my wife was feeling the effects of…read morehigher altitudes. This hospital was fantastic. Everyone we came across in the ER was attentive, caring, and friendly. After doing the necessary COVID tests and ruling her as negative I was able to stay with her. The ER doc even arranged for me to be able to stay the night with her as they admitted her for observation. Great staff, hope I never have to use their services in the future but if I'm in the area and in need of an ER I'd go there without hesitation.

Needed follow up care from a hiking injury at RMNP. While I was being checked in by Maria, the…read moreother two receptionists had a spat right behind her head. Maria kept her task at hand (getting me checked in), but the disruption was indicative of the rest of the visit: disjointed and unproductive. Save yourself the hassle, travel a bit further to Longmont/Longs Peak hospital (also part of UC Health)

Absolutely horrendous way of treating people without insurance, underquoted initially then lied to…read moreabout multiple billing issues. Would not recommend this place to anyone unless you have amazing insurance. Dr. Hinkle is amazing, but I will never step foot in their office again.

I've been coming to this clinic for the last 8 months and by far Bailey is my favorite,…read moreunfortunately she's not a doctor and can't deliver my son but she's amazing and always prepared to answer my questions and constantly reassuring me when I have any concerns. I haven't had many appts with the doctors themselves but the nurses take good care of me and so sweet! I'm very comfortable with the majority of staff that works here :)

Medical providers have changed recently. Having a different set of providers covering the…read moreER/hospital and the clinic. Looking forward to the new building.

Wonderful staff, CLEAN throughout, kept me updated all during husband's surgeryread more

I took my kid to express urgent care in January thinking he had an ear infection. After a long wait…read morebut finally got seen by a Doctor, They said nothing was wrong with him. They said if I wanted to do a Covid test or strep throat or any other additional testing it's à la cart- i would have to pay additional. So I didn't opt for any of those. I left with no diagnosis and they sent me on my way. The very next day, a different clinic diagnosed him with a double ear infection gave him an anabiotic and within days my kid was fine. So I basically paid two bills, but only one Clinic was able to do the job and diagnose my son correctly. Then I got a bill from express urgent care for $157. I tried to go in and pay it in person and plea my case that I didn't think it was fair because there was no diagnosis, but I was still willing to make it right. The gal said she would try and visit with the owners and she didn't accept my check and I didn't pay anything that day. Six weeks later I get a nasty gram in the mail saying if I don't pay now further financial action will be taken. It felt like a threat. When I walked into try and pay it with that exact same check from six weeks ago, They accepted my money and that was the end of that. Period .I will never go back. I asked to destroy my records, and I fair warn anyone that walks into that place be weary. Also be aware that the same owners also own a Medi spa called Melt so you might want to proceed with caution, before going to either spot. I wish I would've known what I know now.

The care team (Robin, Jordan, and Tina) here are some of the best I've ever worked with in an…read moreUrgent care setting!! First of all, they still except walkins, we went to one of the other places in town first, and I, being in technology, cannot figure out how to make an appointment with them online as required so no one was there. I called Xpress, urgent care, and a human answered the phone, she was wonderful by the way. We walked right in, but the person behind his head made an appointment online so you can do that as well. I had my 99 1/2-year-old grandmother with me, and she needed to be seen. Everyone was so kind and patient with her. I would return, without hesitation.!

Not much to say here, they took care of my twin brother when he was dying and take care of my…read moresister-in-law. Just like most places they are busy and do the best they can, the people are pleasant and helpful.

My father was in a motorcycle accident and in ICU for 6 days. The care in the ICU was outstanding…read more However, yesterday he went to a step down unit, and they are horrible. No one at the nursing station, took over an hour to get a call light answered. Then Aaron the charge nurse yelled at myself and my sister in the hallway. He was trying to state the rules but in the rudest and unprofessional way, his face was bright red and clearly already in an agitated state. My father was in a serious accident and we as family are stressed and sleep deprived, I would think that a nurse would have the professionalism to speak to families in a respectful and caring way. Aaron did not, as someone who works in health care, I would never have someone like Aaron representing my facility. My father's call light was on for over an hour and no one came in, but Aaron is concerned about how many people are in the room, and that I did try to go through an door that someone excited that was connected to the unit, but did not. I did not think it was that big of an issue since the doors go to the same unit, however do understand why it would be an issue. Aaron could have approached the situation in a more professional way and spoken to myself and my sister like adults and not children. I am even more concerned that a nurse would show his agitation towards a family, how are the patients treated? Does he get irritated with them? I am also concerned that I was told I would be kicked out and not be allowed back, so now feel I cannot bring up concerns. The one is only due to the step down unit. The trauma unit and ICU would get 5. However, one person can ruin something.

Woodstock Visits the Gorilla Exhibit…read more https://youtu.be/ddAQIP5N7qs My first and last experience at the Cheyenne VA, one of a dozen VAs I have been to: Lab tech dude interjects to scare the redhead lab tech with a warning about getting in trouble if she processes my lab work order. Awesome buddy, so helpful! Then he stands up and moves his body between she and me and repeats telling me what I've already addressed with her. He asks me a question and continues to nod his head in acknowledgment as I answer but then he doesn't answer my question in return because he didn't actually hear a word I said. And when I point that out, he makes an excuse instead of apologizing or being accountable and proceeds to repeat the same useless thing for a third time. Civilian much? They continue to ignore everything I've said and say I need to invoke a lady in another office but they won't contact her or tell me how to do so. I sit and wait while the four lab techs try to figure out how to do their job. Ten minutes into looking at my medical record I hear my husband's name and they ask out loud whether or not I'm the veteran. Apparently, women aren't veterans in Wyoming. Who knew?! Not sure how that is relevant at this point or how I would have medical records at the VA if I wasn't a veteran but hey! I can see how that might be confusing to primates governed by fear and misogyny. So I go tell the Patient Advocate what's happening. He says "huh, I wonder why they said that?" completely uninterested in the answer to his own question. We sit in silence and I ask if it's ok that they did that? "Well I don't know what happened." Yeah you do buddy, I just told you. It seems you missed our conversation. Later I go back to tell him that dismissing and invalidating my concern is disgusting. That's literally HIS JOB. He says he doesn't know what I'm talking about. Again! I just told him the problem and he responds that he doesn't know what the problem is. Exactly buddy. Exactly. Dude is a big bruiser twice my size and is so afraid of a tiny woman that he literally can't hear or process the words that come out of her mouth. After getting angry at first, I've actually been laughing myself silly about this the rest of the day. Is the VA staffed with gorillas?! I go to the Administrator's office and his secretary spends the time it would've taken me to voice my concern getting directed to send me to his underling. So doubling the time and effort of everyone involved to send me on a goose chase is the best use of resources?! I guess that's why he makes the big bucks eh? She's knowledgeable and tries to give me the information I need to get the lab work done. I start asking her a clarifying question and she cuts me off halfway through my sentence. She at least acknowledged what she did when I pointed it out and apologized like a respectable person. Takes a woman to be man enough to show the respect I'm due apparently. My doctor, a guy who spent his entire adulthood career in Antarctica presumably in the company of only men, chose to wholly discount common scientific fact to warn me with anecdotes about my fertility. Besides the fact I can read research literature and understand statistics, not to mention believe my own reality that I have lived all these years, I spent $120,000 on my education to study that Sir, so sorry I can't afford to pay attention to your invalidation and nonsense. But I promise to name my baby after you! Cheyenne VA: unless you're wearing a penis, you're an apparition that they can't and won't see or hear. Funny, I wasn't issued a penis at boot camp. So am I really a Veteran after all? According to them, am I even a person? Chattel it seems. The best part is...Americans think they are better than Muslim nations who dress their women in abayas out of respect and honor. Here, women are just simply invisible non-entities! If I wear an abaya, will you run my blood test? Do you want me to repeat this in Arabic? You know, that the military spent years teaching me for the WAR that my husband didn't serve in.

This VA Medical Center is stellar. I prefer to go here, and use them as my primary care. It's a…read morevery friendly atmosphere, and they often have free things for vets such as veggies (when in season), and milk. The staff go above and beyond to care for their patients, and make a veteran feel welcome. The only negatives that I can think of is that there isn't any free WiFi anywhere in the building and the Radiology Department doesn't seem to be on the same record system as the rest of the hospital (so no using the Kiosks to self-check in for appointments).