I thought it was a god sent when I came across a ad from next step smiles that if I had a certain insurance I could get my medical pay for my implants for my $6350 deductible.
It ended to be the worst experience of my existence. First of all I was coming from Pennsylvania and they were located in Palm Beach Gardens Florida. They never advise me. They also had an office in Jacksonville Florida, which would a shaved 4 1/2 hours off my driving time. I was finally able to get myself together to pay for a trip down there and we drove once I was down there and went to the appointment. I did feel somewhat positive. They did two appointments in one because of my traveling. then after that appointment, I would just have to wait for my approval from the insurance company. There was a zoom call. I was scheduled for to speak to a third-party doctor when I went to try to get on the Zoom call it would not connect me. I was up plenty early to do it because I did not want to miss it, but because I could not get on it because of an error of the the dental office. I got a call back from the dental office and they told me at that time they decided they were not gonna do my surgery because I missed that Zoom call, but it was their error. I asked him to kindly look into it because it was nothing I was doing wrong that I was not able to get in the call. So once I got on with that doctor, he was ready to hang up on me because he seemed like he was mad at me because I was not able to get on that call and he was said he was gonna hang up on me and I begged him not to. I finally got through the call and then a couple weeks later I got an approval from my insurance company. I had a $6350 deductible to pay when I spoke to the First coordinator with Next Step Smiles. They said this is something we can work with even if we can make payments. They told me that even the second coordinator told me this there was several coordinators that changed during this time so you had to end up speaking to somebody new so when it came down to schedule the surgery they told me they would not schedule the surgery until I sent the $6350. Unfortunately, I was in a car accident and I had so much cost of that so I had to delay my surgery and I only had for till October 15 for my pre-authorization. So I decided OK I was past the October 15 authorization. I decided I was going to go to My for 401(k) for a hardship to get the money for the deductible to have my teeth done. I call Next Step Smiles and I get the coordinator very rude to me and said I told you if you didn't get these surgeries done now you were not you were going to have to have more cost. She then told me I would not be able to get my insurance company to pay now because now the new year starting with them and they do not cover that procedure. I told her you are wrong. That's not correct. I hung up with her and I called my insurance company and they agreed with me she was wrong. All I can say at this point if you don't mind your dentist or their staff is rude and non-caring than this is a place to go how's that?! read more