I highly recommend Catherine Sweeney at EmergeOrtho's Bone Health clinic. She is incredibly knowledgeable about osteoporosis and has extensive experience in treating bone health conditions. She takes the time to explain your diagnosis and treatment options in a way that's easy to understand. What I appreciate most is that she offers a variety of therapies and discusses alternative approaches to help improve bone health, tailoring recommendations to each patient's needs. If you're looking for a compassionate, experienced provider for osteoporosis or other bone health concerns, Catherine Sweeney is an excellent choice. read more

Dr Carrol, when I saw him a while back kept pressing me to have surgery. The man would not even look me in the eye. He would not tell me why MRI said. He kept saying you need rods in your back and he wouldn't even consider anything else. When I kept telling him no he flounced out of the room like a child. Dr. Carrol also was quite perturbed and unhappy with me because I told him the first shot in my back he ordered did not help. He wanted to argue about it. I started seeing Dr. Musante who was excellent! Doctor Musante told me what my MRI said about my having scoliosis and two ruptured discs in my lower back and a pinched nerve. Dr. Carrol didn't think I had a right to know and was too occupied with wanting to cut my back open. I wanted a second opinion and was referred to Dr. Musante who was honest and compassionate with me. I would not recommend Dr. Carrol to anyone. Dr. Musante and Dr. Arcedo are wonderful. They listen and do their best to help you and have a lot of compassion. read more

Everything is great except I would strongly recommend putting air fresheners in the bathrooms. I almost passed out and or threw up when I entered one. Don't me wrong. The bathroom was very clean, but the pervious client that used that stall had very bad gas. I had flashbacks of NJ highway port-a-jon. read more

I hurt my knee and was sent to PT, I wasn't sure that would help me, but it fixed things 100%! PT is hard work but produced results! In my case I got the relief I needed and required no medication or shots! A great route for conservative care! read more

my PT Therapist is always on time and does a great job. She listens to her patients and make them feel important. The check in staff is always welcoming as well. Thank you read more

They seem like nice people and they might be ok as doctors, but the practice is entirely incompetent. I had 3 appointments with a surgeon (one of which was a waste because they mistakenly scheduled the wrong surgeon), scheduled the surgery, and 4 days beforehand was informed the surgical center doesn't take my insurance. That's something they should've checked at the very beginning, instead of wasting 3 visits and co-pays and my time. Then they sent a referral to another surgeon, and they screwed up the referral by specifying the wrong procedure, so now I need another referral for the right procedure. Nobody there is paying attention to what they're doing. read more

ONE STAR -- WOULD GIVE ZERO IF I COULD Avoid EMERGORTHO at all costs -- especially if you're truly in pain or need compassion. I was referred to EmergoOrtho by a fill-in PCP due to a herniated disc compressing nerve roots. I already had an MRI before the appointment but was never told I needed to bring the images. When I arrived, they said they could access them. I paid a $50 copay, only to be told I needed another X-ray. The doctor came in for barely two minutes, said a steroid shot would be faster than a pack, then immediately left. I was told it needed to be scheduled and would take about a week. Meanwhile, I was told to just take Tramadol and do PT. No one followed up. I had to call them. Eventually, they set the appointment for August 5 -- nearly two weeks after my first visit. I took time off work, and had my wife do the same to drive me. But on August 4 at 3:30 PM, I got a call from Ruby saying they needed the MRI images. I asked why, since they claimed to have them last time and even did a new X-ray. She said she'd check. 20 minutes later, she called back and said they couldn't get the images from radiology and would have to cancel my appointment. Cancel -- after all that pain, waiting, time off, and insurance approval. I asked why the appointment was canceled when it was scheduled for the next day and I had done everything on my end. She was completely indifferent. I personally called the radiology provider and got through right away. They sent the images and I also drove to pick up a CD copy just in case. I called EmergoOrtho back immediately asking not to cancel my appointment. I was told Ruby was the only one who could help me. The woman said she'd have Ruby call me back that day. It's now 8:30 PM and still no call. Let me be clear -- I am a disabled veteran, in constant pain, with numb, burning fingers, unable to sleep or function properly. I served this country, and this is the level of care and compassion I get? You all should be ashamed. You clearly do not care about patients -- only copays and procedures. You dragged me through weeks of appointments, calls, and chaos, only to leave me in pain and cancel without cause. This will be the last orthopedic group I ever deal with. I wouldn't send my worst enemy here. You failed me. You failed your duty. Close the doors. read more

Dr Musante is a horrible man. Very cold hearted person. I came to him with leg pain. His plan was to give me a discectomy, a back laminectomy and a neck laminectomy. Now I have permanent neck and back pain which I never had before The operations. He did not help at all and only have me new pain I never had before. The said part is he things he helped me??? Only after all the operations did he say I would have been in a wheelchair if I did not have them. Not true he is only trying to save is skin with such lies. He never mentioned this before all the operations. He should have is medical license revoked. Tony Kania. Cell 714-470-2000. read more

As someone who is very paranoid about healthcare treatment/s and service/s providers, I can honestly say I am thoroughly impressed and lucky. I'm over the moon to have been referred and experience the EmergOrtho clinic, Northern Durham nc location. Everyone and I mean EVERYONE from the front desk personnel, Provider(s), physical therapist team and checkout staff provided excellent service! Truly impressed and thankful! read more

Dr. Aldridge was condescending and said he wasn't a human MRI to know if I was injured. After many x-rays that didn't show breaks, an MRI by a machine would tell of the damage even though he's not a "human MRI." He sent me to very incompetent PT at another location closer to home. A year later and I still cannot use my arm. read more

What is professionalism? How would you feel if a doctor provides the directive--- "You need to choose either Emerge Ortho or Duke". Basically, Dr. Baranello was telling me that he would not see me for pain management unless I see Dr. Carroll, a spine Orthopedist, at Emege Ortho. Then he had the audacity to tell me that he did " not have 45 or 60 minutes to talk to me like a doctor at Duke. Dr. Baranello has stellar reviews on the internet. However, he flunked the bedside manner test. I will never return to Emerge Ortho. Poor professionalism and service! read more

THE FACILITIES ARE GORGEOUS. DON'T BE FOOLED. I spent all summer unable to run or hike, during which I saw 2 PAs and an orthopedic doctor at EmergeOrtho. I did everything I was told to do, including taking a prescription anti-inflammatory. After 3 visits, doing what they said, no improvement, I went to Duke Sports, where I was told that NOTHING that EmergeOrtho told me to do would ever have done a thing to fix my issue. It was all a TOTAL WASTE of time and energy and a summer... _________ Three different appointments with 3 different people for what was finally diagnosed as a from of tendonitis in my right ankle. Second time was told I'd been scheduled to see "ankle specialist" -- okay so -- who did I see the first time? (I wasn't walking in or an ER-type case. I could wait...) "Ankle specialist" (who turned out to be PA, not orthopedic doc -- told me to wear a floor-to-calf plastic walking boot for a week (when "real feel" was 104F) -- I'm 67 and my house has stairs. Not comfortable -- but I do what they say. I see they charged my insurance $350 for this boot. I have found that the EXACT SAME BOOT -- same manufacturer, style, everything -- is available from many sellers on Amazong for $55-85. Bear in mind, too, that they get these at wholesale prices -- so probably pay $25. Yes, I understand mark-up. Things are "keystoned" -- so EmergeOrtho would typicall mark it up 100%. Double the wholesale OR the retail price and it would be $50- 170 -- NOT $350! THIRD VISIT -- finally saw an orthopedic DOCTOR who told me that the boot was useless -- kind of snorting as she said it as if to indicate that was a ludicrous thing to have done. She told me it would never have done me any good (not in her notes of course). She told me to ice my ankle 3x a day, put Voltaren on it 5x a day and write a prescription for an anti-inflammatory, which I was to take once a day. No real improvement. I'd now had the problem for FOUR months. I got an appointment with Duke sports. Orthopedic doctor, resident and a physical therapist spent half hour with me, going over x-rays, etc. (EmergeOrtho had also taken xrays). VERDICT: I'd wasted four months and EmergeOtho was charing me over $1000 for NOTHING. NOTHING they told me to do would EVER have helped me. the ONLY thing that would have helped me was PT -- weeks of specific stretched. I asked SPECIFICALLY if Volaren, ice, walking boot, Rx inflammatory would have cured the problem and was told definitively that NO, the ONLY thing was exercises. NO excercises, not PT were ever prescribed by EmergeOrtho (surprised, since it's right there and a profit center for them). PT/exercises never once mentioned by any of the 3 "medical professionals" I saw. I have a high deductible. I paid for the first visit -- people aren't perfect, they don't always get it right, fine. AFTER insurance paid, they're trying to get nearly $1000 from me for -- basically malpractice. (I'm 67 and took a prescription anti-inflammatory for 2 weeks that I NEVER needed!) They told me who to contact in billing -- but would not give a phone number of an email address. Seems she works out of her home and no one's allowed to talk to her? I finally got the name of the person I should contact -- not allowed to phone her, either. I sent a registered letter containing the full report of Duke's orthopedist, my bills, proposing that we just agree to accept my payment for the first doc visit as payment in full -- which seems more than fair, given that I made no progress getting rid of this pain for 3 months, did not run, no hiking or treadmill -- as I did what EmergeOrtho told me to, which proved to be utterly useless. I've had no reply in 3 weeks. No phone call, no email, no letter. No messages on their "online patient portal" -- and no change to what they say I owe -- BUT all of these have now been sent to collections! (I have had an extremely high credit rating all my life -- and these people are going to now ruin it for me?) read more

The first PT appointment after a broken ankle for my daughter was fine. However, the scheduling at EmergeOrtho is horrendous. They say they are open until 9pm but never have any appointments at any time after school hours. They also scheduled my daughter's follow-up visits at the North Durham location when I said the Southpoint location several times to the person behind the desk. read more

I went and had hand surgery followed up by occupational hand therapy. The hand therapists are very knowledgeable of what needs to be done each visit and provide homework so I keep progressing. They provided guidance on the do's and don'ts so I didn't relapse and have setbacks. Both ladies are very pleasant and kept notes so they could see what my progress was. I definitely recommend the two occupational hand therapy ladies. read more

I also am surprised by the negative reviews. I have never had anything ( since 2002) but wonderful care from EVERYONE at Emerge ortho. The doctors, the staff, the PAs the PTs... no one has fallen below expectations for the past 22 Years! Thanks Emerge Ortho! Dr Mali: Pain Management I have had two specialized injections from Dr Mali. He is the kindest and most thoughtful doc tor I've had. He carefully explains every step he takes, he knows patients are anxious enough without having any surprises! read more

I was misdiagnosed at the urgent care center. I described an accident and locking of my knee during sport activities. They diagnosed it as a hamstring injury and recommended hamstring exercises. I knew when I left that couldn't be right so I found another orthopedic group and they told me definitely it was not a hamstring injury. After an MRI and surgery, it was a meniscal root tear. Thank goodness I followed my gut and never returned there. read more

I'm surprised by the negative reviews here. Emerge Durham has over 1500 Google reviews with 4.8 star average. I've been to Emerge in north Durham for several orthopedic issues over the years for PT, OT and surgeries and I'm a current patient again now. All for different issues! The quality of care across the different specialties and the interaction with check-in and staff are always top-notch. read more

The staff were friendly and efficient but my doctor made recommendations based on his assumptions rather than my actual patient history. He also states incorrectly that I had already had an MRI done at another practice. Doctors should make recommendations based on the actual patient history. Not based on assumptions and a medical history that they create with their imagination. He might be sorry another practice, one I only left due to location, didn't make the recommendation of PT but I'm sorry he doesn't care about reading a patient's history. I guess it's easier to just make stuff up so you can recommend more costly and more invasive procedures. read more

EmergeOrtho - Physical Therapy Near Me - Durham, North Carolina

Garbage!!! Rude and have to wait forever. What is the point of an appointment? They love your insurance but barely put up with you.

I've gone to Emerge Ortho for a number of things over the last several years and have always been pleased with the quality of care and service. I've had surgeries with two different surgeons plus PT and OT. All have been professional and skilled. I especially appreciate my most recent and very successful PT. Scheduling and check-in has been pleasant but getting records was a hassle once. Any provider can have an occasional time where they are behind schedule but usually the wait has been short in my experiences. I've never been to their urgent care though, maybe that is where people are having bad experiences referenced in other reviews. read more

Wait time so far is 1hour 45 minutes. Hate waiting for doctors because they overbooked. Front desk told me hour and half wait is normal. Sounds like the need new administration Update December 16, 2019. Still excessive wait time read more

My 1-star rating is because the Billing office at EmergeOrtho is not professional, makes billing errors with my insurance company, promises to resolve issues and call me back (but doesn't), hangs up the telephone on me 3 times, and now threatens to collect a past-due debt that it caused, thereby hurting my credit history for 7 years. For my next knee replacement surgery, I will have to find another provider as I don't need the extreme hassle of EmergeOrtho's Billing office causes for patients. Time to hire a lawyer to try and get Billing's attention. read more

I received good medical care on 10/2021 but the billing department is a mess! I was a Department of Labor case Dr. Brian Woods filed all the required paperwork but the billing department didn't finish their billing to the Department of Labor. A year later they called having billed my private health insurance and turned me over to collections over the copayments. I'm now being harassed by a collection agency over charges that Emerg failed to comply with workers comp at the department of labor a now year and a half later. Because of their shortcomings in the billing department my workers comp case was closed after a 30 day period. Emerg Ortho's Representative Ruthie has on one occasion left a message with the department of labor but has never returned my calls. So these people have not complied with the insurance people and will leave the patient out in the cold with a collection agency. Two pieces of advice: Duke or UNC there are plenty of premium medical providers in this area don't mess with a company that will make billing mistakes at your expense. The second advice if you do go with Emerg reconciliation of documentation is key I told the collection agency just turn it over to equifax so I can provide them with the documentation to dispute the claim. read more

Been treated for back and knees for several years. Dr Mali is superb in giving my back injections, never painful! Dr Alves is perfect and minimal pain getting my knees injected. Wouldn't think of going anywhere else! read more

Fuck these people! Rarely do I get angry with a place of business, but this place is simply horrible. I've been here 5 - 6 times trying to diagnose a sporadic issue. This issue raised its head today. My instructions were to call back and make my way in immediately for another diagnosis. My issue flared up while I was out of state. I called first thing in the morning. I wish I could remember the bastard doctors name! I left two messages for him between my meetings. I had my cell phone on all day. Theses asses wait to call me at just prior to 5 pm. I was told they would not write a prescription to help with the pain and swelling. Thanks assholes! I could've at least moved on to plan b if you told me earlier in the day. I can't control that I have a sporadic issue. I can't control when it flairs up. But when I listen to what you dumbasses tell me to do, then you don't even bother to help????? Hippocratic oath my ass! To further compound my anger the last time I was in the Doctor poked his head in and said he'd be right in. Well, that fucker went into the hallway and had an almost hour conversation with one of the ladies there about their weekends. I didn't blast them on this, but now I will. You can forget my business. You idiots don't even deserve to be in business. Thanks for stranding me!!! Update: I went to a different place that diagnosed my issue my first visit. I came here several times and the lazy doctor still couldn't tell me definitively what I had. I would highly recommend going elsewhere for long term and complete help. read more

They do not reply to requests for appointments. They ask the existing patient to send a message requesting an appointment. They also say they will reply to all messages within 1 business day. I sent my first message requesting an appointment 30 days ago and have sent two since. I have not received any reply at all to my messages. read more

Recent back troubles have sent me in search of care. Normally this ends in long waits in uncomfortable waiting rooms, only to be referred elsewhere. This was not the case at Triangle Orthopedic. I was delighted to walk in and see a sign encouraging patients to check back with the desk if they are waiting past their scheduled appointment time. In all of my visits they have been committed to on-time, high-quality care. From the front desk to the lab techs on to the doctors, Triangle Orthopedic is high quality health care. read more

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The treatment I received was less than adequate. The staff did not seem to be trained to administer medical care. The charge for a fabric sling for my broker collarbone was $202.75. The same sling at Walmart is $8.03. In addition, I was billed $260.80 for an office visit. I never saw a doctor during the visit and the only thing the staff did was to hand me my sling. Very unprofessional and a rip-off with the $463.55. I would never recommend EmergeOrtho to anyone. I filed a complaint with Medicare and hopefully, will see some action taken against this company. L. Allen read more

Stay away from this place. Literally the worst healthcare-related experience I've ever had. The ONLY thing they care about is how many times they can bill your insurance. Brought my daughter in to get a knee injury evaluated two weeks ago. After a 90 minute wait (read: it's an 'Urgent Care' facility), we were seen by a Physician Assistant. He did not ask ANY questions. He walked in to the room, did a few physical tests, and then indicated to us that he thought it was a HAMSTRING strain. He said he thought she would be okay with some RICE, PT, etc... 1 week later, we reluctantly attended a PT session (within the same building, which is important to note, as I believe this is their M.O.). The PT was fine, but she didn't re-evaluate. She just essentially treated what the PA had diagnosed. They recommended two additional weeks of PT as part of her treatment plan (what are we treating again!?). Sure enough, 10 days later, my daughter's knee buckled again. What was that about a hamstring sprain? She is now in more pain than she was originally, and we are left without any additional answers/information. Note: They did not even entertain a referral to a specialist, as was our wish. Instead, we were essentially held hostage - being forced to go to THEIR PT clinic prior to looking at any other options. Did we get an X-Ray? Yes, we did. It was negative, as is usually the case with knee injUries. Did EMERG give us the x-ray images? Nope. Clear they didn't want us to have them, as it is more advantageous for them to keep us under their roof. These guys are an insurance-billing factory. Nothing more. Stay away. Plenty of other options. read more

I've lived in the area for about 20 years, but recently I worked with EmergeOrtho for the first time. Every person at EmergeOrtho related to my hip surgery, hospital stay, surgery, and PT were outstanding. You are lucky if you are referred to EmergeOrtho! read more

This practice is ok reasonably courteous staff. However their hip Dr is awful.I saw him several times for hip pain and was told I did not have pain and did not need a hip doctor. Well less than a week from that appointment my hip broke. Thanks Philip Clifford. Do not go to this practice with a hip issue. read more

Run, don't walk away from this practice! A Dr. Geissele there performed a 6 hour back surgery on my 83 year old mother. She was dead in less than 2 weeks from septic shock due to infection from the surgical site. The operation should have never been done to begin with. It was all about the money. I sent him a message asking if the money he got from the surgery was worth her life. Still waiting for a response. I had an appt for pain the day before she died that I started to cancel. My appt was with Penny Mitchell so I decided to give her a try. Big waste of time. They are more interested in money than a patients health. Was told I would have to have an MRI. 2 other Drs told me an MRI wouldn't show anything because the pain is in a muscle. And even though I've been on pain meds for 5 years and passed every urine screen, she started talking to me like I was drug addict looking for my next fix. The urine I left her will pass the drug screen too. I'm not going to be treated like a d$%m criminal! Their website claims all messages will be answered in 1 business day. No response to 4 messages. One a week ago. read more

I had a tendon break in my ring finger the last week of August. It was determined that I needed surgery but in the meantime, they made me a brace to hold my finger in alignment (it's made of a plastic and was made for me the day I saw the surgeon for the initial evaluation, see attached photo). I wore it for only a week as it ended up being super uncomfortable/painful. This tiny piece of plastic was $400!!!! They never told me that there was a charge for this service &/or that there was very good chance that my insurance wouldn't pay for it (and I've got excellent insurance and they DIDN'T pay for it), so my portion ended up being aprox. $160, At no time was it EVER disclosed to me during this visit or up to this very morning, that there would be any cost associated with them making this item or that I could return this brace it if it didn't help and because they don't bill you for it in a timely manner & as I didn't know I could return it, the time to do so had expired (reminder; I still don't have a billing detailing this!). The only reason I found out any of this, was that I went to a pre-op appt a few weeks after my initial eval and paid a $400 deposit for the surgery, which I ended up canceling after getting a second opinion from a very esteemed hand specialist at Duke Ortho, who actually really does know her stuff! After seeing her, I immediately called and canceled my surgery date and then called billing to be refunded my deposit. I received my refund this past weekend but only a little over half, as they decided to take out the cost of this brace and two other $20 fees I had but have never been sent bills for? This place seems PROFOUNDLY unethical to me, they don't explain any costs, return policies or even bill you until it serves them to hide things so patients can't have an opportunity to respond or take action and then they just take money assigned under the guise of funds being used for a specific procedure and then refund you money after deducting things you haven't even been billed for or seen? I won't even go into them wanting to perform surgery w/o disclosing that it might not be necessary, because they want as much of your $ as they can get out of you as immediately as they can get it!!! Unfortunately, my longtime Rheumatologist was merged into this practice, so I'm stuck for the moment but after this very unpleasant discovery of their business practices, I think it's time for me to find a new Rheumatologist and not give EmergeOrtho any more of my money. read more

EmergeOrtho - Physical Therapy Near Me - Durham, North Carolina

Made an appointment in December 2018 for a bone density scan. Asked for the price simply because I am self pay. Was told $250 for the visit. Received a bill for an additional $108.64. Why I ask...I was just given an estimate. Hmmm. Would think when you are asking for a price because you are self pay they would provide a full price, not an estimate. Are you serious? Have used in the past but will never go to an EmergeOrtho office ever again! People wonder why individuals are so disgusted with health care professionals (I use this term loosely). read more

What a total waste of time and money- this is why I don't bother seeing doctors to begin with. I was referred to them for (severe) shoulder pain from my primary care doctor. This dude was in such a rush, he was just waiting for the moment he could hop on outta there. Not until the last say, 3 minutes did he even bother to touch my shoulders where my pain is... I had to tell him there was NO pain in the back of my shoulders (like he was referring) and that my PT said it was likely bicep tendonitis (pretty sure he didn't even look at the pain chart I filled out?). But hey, at least I can get cortisone shots now if I want to. read more

These folks have a couple of locations. I went to the location in Raleigh. While everyone seemed really friendly and interested in my case I had several issues. I was taken in for x-rays for a shoulder issues and told I had a SLAP tear and immediately prescribed 3 weeks of pain killers and given a cortisone injection in my shoulder. I then went to a well known and more trusted doctor in California for a second opinion and she informed me that a SLAP tear cannot be diagnosed via an X-ray. She also informed me that the location on my shoulder that I was given the cortisone shot is not even the correct one for a SLAP tear! When my trusted doctor back in CA did all the tests, the SLAP tear one was benign! The DR over at Triangle Orthopedic also told me that PT would make my condition worse, but 90% of SLAP tear treatment is PT. Another issue: I had asked them to send over X-rays to my CA doctor. They assured me that they were on the way, but come time for my CA appt, the office had absolutely idea about receiving them. I called them on the spot and they were totally unhelpful. I then asked them to at least fax them over since I was in the waiting room for my appointment, they assured me they would, and that did not happen. Because there were so many mistakes, I really would not trust this hospital. I would recommend going to a private practice that is more concerned with the patient one on one. read more

This is my 4th Week coming here by order of my doctor. I didn't know what to expect being this was my first time needing physical therapy. The staff ranging from the receptionists to the janitors all have made sure that this was a pleasurable experience! My PT had worked wonders! I'm am very thankful for the people here at Triangle Orthopedic! read more

EmergeOrtho - A glimpse at the therapeutic area! - Physical Therapy Near Me - Durham, North Carolina

Since "the wreck" back in October, I've been referred to various places for treatment and further testing and diagnosis. I landed here for Occupational Therapy to try to get my hand working at some level of normalcy again. My first visit has left me with very mixed feelings about this location for Triangle Orthopedic Associates. Beth, the OT specialist who worked my hand over was awesome - terrific sense of humor and very professional/personable work ethic. It was a pleasure to work with her and I look forward to the future visits for more personal torture in this process of getting back to normal. Unfortunately, one of the gals at the front desk did not appear to be a people person and IMHO should not be greeting people, helping patients set up appointments or checking them out. When it was my turn to check out and set up my next appointment, I was greeted by "the hand and index finger" and asked to wait as the gal picked up the phone, dialed an extension and started complaining to someone in another department about how busy they were at the front desk; very unprofessional to do this in front of a line of people trying to get checked in or out. Yes, they were busy, and the inefficiency only increased by picking up the phone and complaining to someone else about it. I waited about another 2-3 minutes while the gal did her thing on the phone, and another person at the front desk finished up with her check in and prompted me to get checked out at her station instead. Another minute went by and I was almost checked out when the gal on the phone finally hung up and started helping the next person - however, her attitude and demeanor toward this person did not give off a friendly vibe - instead she seemed like she wanted to be combative. As I finished up my process and got my next appointment with a much friendlier and more professional receptionist, I couldn't help but hear the sharp edge in the tone toward the gentleman the first gal was "helping" and I just needed to leave and get away. This was a perfect reminder as to why I'm an accountant and not in a field that interacts with very many people. I'm going to be back once a week for the next several weeks to continue through this healing process. I hope I can bring an update that suggests the gal in the last paragraph was just having an off day. read more

I had a less than stellar experience with triangle orthopedics. I was recommended here by my physician to get a second opinion on my c7 fracture that I got checked out by duke after I was involved in a car crash. The front desk staff was alright, the man who attended me seemed nice; no complaints so far. I sat down with my paperwork in hand that I filled out the night before per instruction in order to speed up the waiting time. Sadly, that didn't seem to matter as I waited 45 minutes. Once I was called back I was sent to the waiting room right next to the doctors office. I won't say names but the I could hear the doctor aggressively speaking to his assistant about not having my files from duke. The assistant walks in and asks if I went to UNC instead. I told her no, and she asked if I was sure... I think I know which hospital I went to. Sure enough she goes back outside and all I hear is more angry yelling by the doctor saying he can't believe they sent me here and won't attend me without my files from duke. The assistant returned inside and told me that I needed to pick up the files. I told her that I spoke with duke and all I needed was to give them authority to check my records and that's that but she insisted that duke was like the White House and wouldn't give them my files. They canceled my appointment and said "when you get the files and a cd with your x-rays, then we can check up on you. I ended up going to another orthopedic doctor and they attended me with absolutely no problems whatsoever. If I were to ever be referred here again, I'd plead with my doctor to send me somewhere else. It's that bad. read more

My regular doctor referred me to Triangle Orthopaedic Associates after she and I had talked about my heel spur and plantar fasciitis issue, as well as what has become some pretty severe hip pain on the same leg. She explained to them when she referred me that I would likely need both a hip xray and potentially a foot xray, though I didn't really need that because I already know the foot issue. I saw a Dr. Veins, only after I was ushered to a room and a nurse took me for xrays - on my foot. I said to her, "I need an xray on the hip, too." She replied that she could not do that, as Dr. Veins was a foot specialist. I said that I had not been referred for just a foot issue, but a hip issue also. I was told that I'd have to get referred to someone else for the hip. Yay, specialists. Sigh. Then, when I did see the doctor, he prodded on my foot a bit, showed me the xray picture of the heel spur (which I already knew was there) and basically said, "Well, the spur isn't your issue - you've had that for a long time. It's the inflammation that's the issue." No kidding. He then proceeded to tell me all of the things I could do to treat the plantar fasciitis (he wasn't interested in discussion of any procedure that would break up the spur so that it would no longer contribute to the inflammation) - all things I was already doing and had easily learned online. Of course, when I said that I was already doing those exercises, stretches, and icing the foot, I felt as if I got quite skeptical look, as if he didn't believe me. He was nice, otherwise - not at all a jerk - just not the specialist I needed to see. He also prescribed me a night boot - I later found that the boot was billed through a medical supply company for approximately 4 times pricier than I could have found on ebay. (That's the one GOOD experience, actually - when I phoned the company to return the boot, they simply said, "we'll take it off the bill, but don't ship it back - give it to a charity or someone who needs it." Nice). Above and beyond my specialist copay, I received a bill two weeks later for services my insurance refused - $198 worth - an xray I didn't need, and an office visit that taught me nothing and lasted about 5 minutes. I think I'll stick with my regular doc from here on out, as this visit didn't do anything for me except empty my wallet. Do better, Traingle Orthopaedic Associates. read more