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    Next Level Retina

    5.0 (1 review)
    Open 9:00 am - 1:00 pm

    Services - Next Level Retina

    Eye surgery

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    6 months ago

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    Ask the Community - Next Level Retina

    Dupage Ophthalmology - Exam room

    Dupage Ophthalmology

    3.5(24 reviews)
    2.2 mi

    I recounted a recent bad optometrist experience (elsewhere) to a coworker, who suggested I see an…read moreopthalmologist. This was especially important, she thought, since I had recovered from a torn retina and really should seek specialists when it comes to my eyes. She was completely right, of course. I found Dr. Lam via positive Yelp and Google reviews. I'm so thankful that I did! He was personable and very thorough in his exam. He explained that the blurred vision in my post-surgical eye (from the pneumatic retinopexy/retina surgery) was in fact cataracts. He indicated that I was overdue for surgery since my vision was so negatively impacted. Dr. Lam did my cataract surgery about a month later. It was deemed a success with at least 20/20 vision. Unfortunately, there was blurring over my lens. Dr. Lam explained that I'd need a follow-up laser procedure. Dr. Lam did this laser surgery, a capsulotomy, a few days ago. After resting/napping later that afternoon, I opened my eyes and had clear, unencumbered vision out of my 2x surgery eye! This is the first time I've had at least 20/20 since 1st grade! It's been a long 13 month journey with two eye surgeries and 1 minor procedure, but thankfully, my vision is even better than it was. Dr. Lam is very experienced. In my opinion, he uses tools to accurately and fully assess one's eyes. I felt 100% comfortable with him at all times (a little less with some Medical Technicians if I'm being honest..). He's answered all questions, often fully explaining/anticipating questions even before I have a chance to ask. He also approached treatment more conservatively; for example, he recommended waiting several months post-cataract surgery before having the capsulotomy since lasering too early could re-tear my retina. My capsulotomy was nearly 13 months after my retinal surgery. I'm thankful to Dr. Lam and have great confidence in his abilities! I'm so happy to have found such a capable opthalmologist.

    I was referred to this office but after reading the reviews, I will not even attempt to make an…read moreappointment. Figure out how to answer your phone, return calls and treat people respectfully! Those are the basics.

    Photos
    Dupage Ophthalmology - Balaji Gupta, MD and Sheridan Lam, MD

    Balaji Gupta, MD and Sheridan Lam, MD

    Dupage Ophthalmology
    Dupage Ophthalmology - Diplomas on the wall

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    Diplomas on the wall

    Balaji K Gupta, MD - State of the art, in-house equipment

    Balaji K Gupta, MD

    3.0(2 reviews)
    2.1 mi

    Dr Gupta and his staff were extremely thoughtless in letting my 90 year old mother drive herself…read morehome from her appointment which included eye dilation. She got lost for over 10 hours and ended up crashed at the Wisconsin border, even though I told them she was driving herself and shouldn't have her eyes dilated this visit.... she could have killed someone! They took no responsibility and shrugged us off as if we were unimportant and wrong. I would not use this doctor, or this practice, and I would be EXTREMELY careful about letting your elderly relatives use it as well, totally careless and irresponsible!

    Over the last 6 years I have been to 2 previous ophthalmologists. I have changed services due to…read morethe office staff, not the MD. However, I will say, never before had an MD spent time with me, explaining why they are testing my eyes for glaucoma and why they were "watching" rather than doing anything. All testing was done in-house and results returned on the same day. No need to reschedule for a "testing day" as was the policy with my previous ophthalmologists. Dr. Gupta's commitment to me, as a patient was impressive AND his office staff was professional, kind and helpful, as well. I don't say this very often, but this is a place I would enjoy working. The atmosphere is friendly and welcoming. I have already scheduled my 2022 annual appointment. I have finally secured a place for my eye care!

    Photos
    Balaji K Gupta, MD - Dr. Balaji Gupta

    Dr. Balaji Gupta

    Balaji K Gupta, MD - Professional accomplishments

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    Professional accomplishments

    Oakbrook Eyecare

    Oakbrook Eyecare

    4.3(18 reviews)
    1.2 mi
    $$

    First - they deleted by Google review :) I came in as a new…read morepatient based on the positive reviews and had a great experience with the doctor, he was prompt, kind, and informative. However, my experience with the staff, particularly Collette, was disappointing. After my exam, I worked with Collette to try on frames for my low prescription. I found a pair I liked but decided to hold off until I felt better and could return with a second opinion. Collette made a subtle remark under her breath about hoping the frames would still be there, which struck me as unnecessary. Two days later, she called to ask if I was coming back for the frames. When I explained that I was still deciding and had requested a copy of my prescription, her tone noticeably shifted. She sounded curt and dismissive, and told me getting my prescription wasn't her department, even though the front desk is only steps away. When I later called back for an update, she answered again and was just as dismissive. I didn't feel confident my request would be followed through, and asked to speak with someone else. Her response made it clear that helping me was a burden. Ultimately, I had to make a third contact and visit the office in person to get my prescription. Even then, it wasn't signed by the doctor, and no one, including Collette, acknowledged the confusion or offered an apology. I've worked in customer service and wouldn't speak to any customer the way I was spoken to. I expected more from an office with such strong reviews and designer branding. Unfortunately, due to the unprofessional behavior I experienced, I won't be returning.

    I have fairly poor eyesight and have seen a variety of optometrists in my life but this practice is…read moremy favorite! All of the staff is incredibly helpful and knowledgeable. Service is quick. And they are taking their COVID precautions very seriously. I felt safe the entire time

    Photos
    Oakbrook Eyecare
    Oakbrook Eyecare
    Oakbrook Eyecare

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    Next Level Retina - opthamalogists - Updated May 2026

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