Enrolled my daughter approximately three months ago. After dismissing negative vibes/undertones from the staff, I decided to cancel; no longer can I justify continuing to pay for a service while being treated with indifference.
As a **paying customer** I would expect some level of customer service and professionalism. Each time I entered that building, both my daughter and I were treated as if we were invisible; we were blatantly ignored while the staff chose to warmly and enthusiastically acknowledge the white parents and kids. The first session, we stood at the front desk waiting for someone to acknowledge us. Not knowing where to go, I was hoping someone would at the very least GREET us. After all, WE keep YOU in business. But we got nothing!! The staff would continue their conversations with each other and other white parents/kids. Did I mention that I am a woman of color?
I noticed this on several occasions, but was hoping that I was wrong. When other family members took my daughter to her session and noticed the very same thing, I knew that I was on to something and that it was not only me. My sister-in-law has her child enrolled here as well, and noticed similar treatment and most likely will be canceling as well. There are too many other facilities in the Rock Hill/Charlotte/Fort Mill area that have excellent quality of service and customer care to be subjected to this, so we have chosen another facility
Was my money somehow less valuable because my skin is a few shades darker? You REALLY need to get it together as a business or you will lose more of your customers. Thank God I have found a place where my daughter is welcomed with open warms, as are ALL cultures and levels of society. Good luck staying in business with this 1960's mindset - Do better! it's 2016!!!! read more