True North came thru for us when our current A/C company ghosted us…read more Tristen answered our call Memorial Day evening - a real person, not AI! - and got us an appointment the next day. From Tristin, to our technician Jacob, the whole experience was wonderful. The professionalism, knowledge and personality of both made this a great experience for us. They will be our A/C company going forward. Highly recommend!

True North did not respond to an email question I had prior to signing their contract for them to…read morerepair my AC unit for $1700+ nor did they ever contact me again. This was during peak of summer with AC unit not working at all. I found someone else and actually ended up buying a new unit because issue was more than what True North diagnosed it as. Will give two stars because at least the tech was on time and courteous.

Use them for AC tune ups before heat comes in and never disappointed in service and customer…read moreservice. Thanks

The owner of the company calls me for advice because he had an affair on his wife and he's been…read moredoing my air conditioning service for years and just because I mentioned it to the receptionist if he was still Married because he asked me for advice because I went through a divorce he calls me and tells me that he cannot do my service anymore. That is pretty shitty man be a man and stand up to what you did you are the one that had an affair I will not recommend this company to nobody. I don't wanna put even a star, but I have to put one just to send this message

Fantastic business and team! Always on time and gives you honest feedback! Replaced our unit and…read morenow use them for quarterly inspections! Knowledgeable and always great prices! Highly recommended!! Need service, give them a call!!

Never responded to original yelp request after request sent over a month ago. Poor business. Go…read moreelsewhere for AC and heating needs.

Pricing was good and communication was good. Got the project done in about 7 or 8 hours…read more I decided to leave the house so they could get started earlier and beat the heat (3AM instead of 4AM). Was happy to support a locally owned business.

We have a heat pump air conditioner that began failing. Ashton, the owner, came out the same day I…read morecalled. He got our old unit running again. Months later that darn A/C began leaking coolant rapidly. Again, he came out the same day I called and worked into the dark of night. Unfortunately for our budget it was time for us to get a new unit. I googled the costs and the bid from Ashton came in UNDER the lowest estimate that was googled. That estimate also included the crane needed to put the unit on our roof. I trust Ashton to tell me the truth about my A/C and I highly recommend his company!!!

Outstanding service. This was my family's first Air Conditioning replacement. The Comfort Advisor…read more(Don) was able to explain everything and was even Abe to point out flaws with other companies and what they were offering. The crew who came out to the house was exceptionally respectful and helpful. They made sure to lay down mats to prevent dirt and even vacuumed after they were done with the job. They worked straight through til the end of the project. As with any Air Conditioning project, the cost is going to be high. But the benefits, the warranty, and the "extras" Sure Temp was able to work out for me was beyond expectation and made it very financially manageable in this economy. Thanks Sure Temp!!!!

I /am/ the tenant. The only disconnect was on SureTemp's end…read more(the dishonesty and tacking on additional charges for non-existent services). SureTemp's communications (that's another review on its own) were to me (the tenant) and the property owner. The refund that was given was around $200... it should have been closer to $400 for all of the reasons and evidence outlined in my above review (that you conveniently did not address). I am more than happy to post screenshots of additional evidence if you'd like.

We explained what the problem was with our washing machine before they came. The guy showed up and…read morelooked at it for 1 minute and immediately said the grinding and loud noise means the washing machine is done and would cost just as much to buy a new machine. So we paid $125 for someone to come and immediately say it's not worth fixing. I think they knew ahead of time it wasn't worth fixing but sent someone out anyway and took our money. Just didn't sit right with us. On another note the tech that came out was very nice and explained the situation. We just feel robbed.

Our LED board light went out in our fridge. Called and ordered a new one since we were still…read moregetting power to the plug. The new board did not work as well so we called Thomas Home Services. They were nice on the phone, stated they would charge us a tech call fee to come out and determine what the issue was which is understandable. They stated after they figure out what the problem is, they would apply the $125 service call to the bill if we moved forward with the repairs. After the service guy came out, which he was very nice and knowledgeable, he stated it was the 2 small switches in front and our transformer underneath. Stated it was $680 - $125 for everything. We agreed but they stated they had to order the parts and they would come back the following week around Tuesday. Tuesday came and we did not hear from them. I called them on Wednesday and they stated the parts came in and would have someone call me. Again, another day went by and no one called. I had to call back in where they told me they could not come out until Tuesday or Wednesday of the following week and would put us on the 1st stop at 8am. We scheduled for Tuesday. 8:20am came by and no word. I called and asked if someone was coming and the lady stated the service guy had to stop by the parts store to pickup the parts and then would head our way. The guy finally showed up at 8:45am. Mind you, I was advised the previous week by 2 people the parts were in and they already had them on hand. After the service guy installed the 2 switches which took about 10 -15 min, he started on the transformer. After we swapped out the transformer, he proceeded to advise us that it was not the transformer but most likely something with the internal wiring and they would have to pull the built in fridge out and start to tear things apart to find out where the break in the wire was bad. We did not want to spend the money on that. They ended up billing us $400 for 2 switches. I spoke to the manager and he stated they don't charge by the hour, just what the billing time states for the parts. I asked him for a breakdown of labor and parts and he stated they don't do invoices that way. I would assume it is THEIR way of covering all the labor they did on our fridge for something that did not need to be replaced which they misdiagnosed from the beginning. Now, here comes more horrible service: I looked under the fridge to see how things were put back as I had a bad feeling after what they did on the above. The service guy only put 1 screw back on to hold the cover plate. He did not put the other 2 screws on. After I took the cover plate off, the service guy did not put the transformer cover back on as well. He shoved it back under the fridge and put all the screws under the fridge laying on the ground. Every time you call this place, they asked you how they can put a smile on your face. What a joke. I would never use this company nor recommend them. They did not finish the job and wasted our time/money.

Nate and team always do a great job fixing our AC units. Yesterday morning we called at 7:30 am…read morewhen our unit stop working and by 10:30 that morning it was working again! Never feel like they over charge us to fix our units. Their techs are knowledgeable, communicate the issue well, and quickly resolve the problem. I would recommend Sage air for your AC needs.

These guys are awesome! Super honest and the owner genuinely cares about treating you right. I…read morecannot recommend highly enough

Sutton's HVAC went ABOVE AND BEYOND for us this summer when our AC originally died in June and then…read moresubsequently the new one had a manufacturer defect that caused the new one to die in July. While we desperately waited to get a new unit approved by the manufacturer, Sutton's paid for a portable unit so we could at least cool our primary bedroom for our dogs and even paid for two nights of a hotel for us. I don't know if they are able to do that for everyone but they always did the best they could and had excellent communication about what was going on. I cannot express how grateful we are to Joe (owner) and Andy (tech). In addition to being astronomically busy on the business side with 14-16 service calls a day, they both have/had some heavy personal things going on but they always answered our calls and texts. They were loyal to us and we will be loyal to them moving forward. We will recommend them to anyone who asks and always wish them the best everyday.

Awesome to deal with, promot courteous, excellent work and reasonably priced. I highly recommend…read morethem

First, if I could give ten stars and put a sign in my yard saying call Nauman brothers for ac…read morerepair i would. I booked the night before, he showed up early. We had replaced the capacitor already but I wanted it checked out anyway. He was extremely thorough, explained everything. Had some pretty cool equipment to check that everything was working properly. Spent so much time at my home checking everything I felt like I wasn't paying him enough. I'm absolutely never calling anyone but them again!! New customer for life, thank you so much!!

I've been battling home warranty. We were out 7 days without a/c in half the house. I called…read morenauman brothers and first off the fantastic customer service from Brittney to start was just unbelievable. She actually cared. She had Jeremy out within 2 hours to come look at it. He knew the problem and he ordered the part and Jeremy and Brian installed it when they said they would. I had them inspect my other unit and he took pictures and videos in the attic to show us in detail that system is also leaking and bad. They are scheduled to come back and fix my 2nd unit. They also inspected the 3rd unit and cleaned the coil. They know there stuff, they don't drag their feet. What a great company. They are stuck with me now because they are the only company I will call for hvac. Btw Jeremy did a fantastic job too to open up the scuttle hole we needed. Just an all around good people. I highly recommend them. You just don't get this type of service anymore.

This company installed my AC unit and have done my maintenance since 2021. The techs are always on…read moretime, knowledgeable and friendly.

The technician came to my house for a late evening service call, checked the entire system, and was…read moreable to diagnose the issue. He was professional, knowledgeable, and respectful. I would recommend this company.