Had damp basement and time crunch with pending mortgage closing…read more With 1-day's notice, owner Todd installed a commercial dehumidifier. The next day, when my sump pump failed, Todd returned and installed replacements. Todd listened to my concerns and repeatedly went out of his way to help me. He noticed things in the environment that needed a little fix here or there and he fixed them, not charging me extra. Todd took time to help me understand the issues in my basement so that I'm knowledgable about my home in the future. Todd charged a VERY fair price for his services and charged me nothing for repeated trips. I highly recommend All Dry Basement Solutions. If they could work in other areas of my home, I'd never hire anyone else. Todd also has good people working with him. Both Cara and David were professional, responsive, knowledgeable and nice. Thank you so much!!!

Not really all that impressed. Larry sold me ocean front property in Arizona in the beginning, and…read moreI bought it for the smooth price of 50k. So, they surely have a hell of a salesmen as the end product was not at all what I expected nor was told. To preface, I bought a 175-year-old house with a stone foundation that was bowing. Larry told me I'd get two new foundation walls; it would take two weeks & I would get updates daily. I got one update from Mike 1.0, he seemed nice. Work stalled a lot in the beginning. Seems like they only worked every other day when I was told by the salesmen "once we start a job were there until it ends, we don't bounce guys around" whatever, things happen. Two weeks in when the job was supposed to be complete, I go to check on the progress, and my basement is completely flooded with 4-5 inches of standing water. Somebody had shut the sump drainage hose in the basement door pinching in likely while racing out on Friday. I text Mike 1.0 who informs me he hasn't even worked for the company in over a week. Lovely update! Mike 2.0 the new foremen was nice. Sucked he had to apologize profusely for the way the company's leadership is. I had requested several times for Todd to call me or meet with me to go over the issues. Still haven't heard from him. Four weeks later now the job is "done" & not at all what I was expecting. Poured walls halfway, House isn't even sitting on new "foundation" I was told I was getting. Was charged almost 2 grand for "basement clean out and debris removal" when the debris was tossed into my cistern and the basement is in the same state as it was before. Not sure what they cleaned out or removed (besides the already functional & existing sump pump and corresponding extension cords) Charged almost 5 grand for a sump pump that's duck taped together and leaking at the discharge directly back into the foundation. All in all, would not recommend. Office lady is kind whenever she answers. Company has a serious communication issue. Your foremen's need a raise for having to answer for the company's shortcomings, because the owner surely does not.

We had a fantastic experience working with Kerry Williams from Adirondack Basement! From the very…read morebeginning, Kerry was professional, knowledgeable, responsive, and genuinely cared about making sure everything was done right. Kerry took the time to explain everything clearly, answered all of our questions, and made what could have been a stressful project feel so much easier. He was honest, dependable, and went above and beyond to make sure we were happy with the work. It's not often you come across someone who takes such pride in what they do and truly stands behind their work. We would absolutely recommend Kerry and Adirondack Basement to anyone looking for quality work and excellent customer service. Thank you, Kerry, for making this such a positive experience!

The workers from Adirondack basement did a very good job on the waterproofing project, and they…read morecleaned up afterward and left the floor is looking nice and clean. I can't tell yet what the value is because it hasn't rained that much, but I have heard water going into and down the sump pump even with minor amounts of rain. However, I have been in many basements in Albany and some belonging to friends houses, and I have always seen that an Adirondack basement is clean and dry.

Rick came to my home to inspect a foundation issue caused by water erosion. He told me the repair…read morewould be simple, take very little time, and cost less than $1,000. He said he would send me a written estimate and schedule the repair. After that, I never heard from him again. I followed up multiple times by text and email and received no response. If they weren't interested in the job, a simple message would have been appreciated. Instead, I was completely ghosted. Based on my experience, I can't recommend this company.

In July 2020, we had a few businesses come to give us estimates on correcting our basement water…read moreproblems. We already had been using a sump pump and there were French drains that weren't performing properly. We decided to use Rapid Response as a medium cost estimate. Rick himself came to give us the estimate but on the day of the work, it was just the young guys who would do the heavy work. We had asked to have the location of the sump pump hole moved because it had been located right next to the boiler. We thought that was a wise move. The work was done quickly, within two days. The new discharge location seemed to be a good choice. But we were disappointed that the discharge pipe was only placed literally inches below the ground. Which absolutely guaranteed freezing in the winter. Now there is a freeze discharge above the ground but that in itself created a new problem. Within three months of the installation, we had three sump pumps burn out! Christmas morning that year, which we had rain and 60 degrees, we had 6" of water in the basement and had to call the fire department to pump us out! When the alarm had gone off on Christmas Eve that the sump pump wasn't working, attempts to reach Rick went unheeded. He did finally arrive after the fire department came to help us and installed a different sump pump. As an extra precaution, a few days later he installed a second sump pump in the same hole as a back up. We are happy to say they have lasted so far. However, last spring as the ground was still frozen and the discharge pipe was still frozen, we had a great deal of rain. The sump pump was discharging twice a minute. However, with the freeze discharge being right beside a basement window, as much water was just going back into the basement as was being discharged! I called and emailed pictures to Rick for help....but still have never heard a response. This begs our concerns if either of the sump pumps fail that we will get a response from Rick. And this spring, we are realizing that the water being discharged from the sump pump is flooding our septic drainage fields. Contacting our septic company, they felt that a responsible basement business person would have asked us about where our septic fields were. And would have directed the sump discharge in a different direction. Long story... BEWARE dealing with Rapid Response!

We had Kinetic Basement Solutions apply dry lock to our basement walls this week and we were very…read moreimpressed with the service. The woman who handles the scheduling is so friendly and helpful. We had Mark come out to inspect our basement and provide an estimate. We were provided an great price and decided to proceed with the work. Mark, Melvin and Joe completed the job over a two day period (we have a very large basement) and we enjoyed having them here. They kept the work space extremely neat and they were very professional, friendly and careful with our home. They did an excellent job and we are very pleased with the results. I would not hesitate to use their service again in the future and I would happily recommend them to anyone needing work in their basement.

Really knowledgeable professionals in the sump pump arena. (How many of those do you know...?)…read moreKeeping water out of your basement is a no brainer, and these guys know how we to do it. Fair pricing.

I am so grateful to have called Davco to work on our house. We had the best experience right from…read morethe start. They were responsive, quoted us fairly, on time, professional and lead with integrity. Last fall when we received the quote, we had some other repairs on the house that needed to be completed first. Davco told us what we could do in the meantime to tide us over, which they were under no obligation to do. Their suggestions worked AND when we reached out to them last month to say we were ready to start our chimney and foundation work, not only did they honor the quote, they had us booked on the calendar within a week. The masonry work they did on our house looks beautiful and they're even coming back to complete the last couple of spots after National Grid wraps our power lines. I can't say enough about this company. We will always use and recommend them.

On 4/24/25 I contracted with Davco to have a cement sidewalk connecting the existing east side…read moresidewalk around the back of the home to a existing patio then from the patio up the west side of the home connecting to the existing front sidewalk. The contract stated 98LF,5"wide, and 6" deep as discussed.the price of the job was 8,400.00 which was paid in cash 50% to start, 25% after removal of forms and 25% upon completion. The job was started approximately June 10th, by mid August the cement was pitting, a crack formed where the sidewalk meets the patio, no backfill was placed and cement on the garage and house.Dave was contacted and did send a worker to clean but nothing else was addressed. Two other workers stopped by and stated the job was not done correctly there is a heaved, and the crack was a combination of no rebar and excavation was not done properly. Fast forward to April 2026,after the winter there is a second crack on the east side connecting to the existing front sidewalk. My husband contacted Dave via email stated the job is not complete no backfill still and two cracks now. Dave set a worker to backfill and stopped himself where he had a conversation with my husband about the cracks and in his mind the job was completed and offered no reason for the cracks. I have left 2 voice messages May/June No response! The ironic piece of this story the supervisor of this job stopped by August 2025 on his own to make the necessary corrections to the job. Unbeknown to us he had been fired from Davco 2025 based on two botched jobs one being a garage as told to us by an employee. All I want is what I paid for and a little customer service goes a long way. The owner could care less if a customer is pleased. He tries to bully people by his attitude and belligerent manners. Made a complaint to the BBB which he has not responded to. I would not recommend him or his company to a dead man!

Friendly, courteous, on time, efficient and professional. I would use Then again and recommend…read more them. I hired them to finish the masonry work around the newly installed basement windows. They did a great job. Their price was good

I wish I could leave a better review. We had a totally different company quote us for work on our…read morechimney and we were going to go with them, but they weren't responding to us. We needed the work done before the winter. The chimney needed to be rebuilt with flashing, a cap, birdcage, etc from the roof up and we also needed flashing put in. George came over and gave us a quote for half of the work we needed done, saying the rest wasn't necessary and they could do it that same week. I wasn't totally sure bc I am a new homeowner, but he claimed he'd been "doing this for 30 years and knew what he was doing" so who was I to say otherwise. The day came and they did all the work like they said. From looking at it from the ground, it looked nice. We were happy... until we tried to turn on the heat. Thinking our chimney was all good based on what George said, we were shocked when we hired an HVAC guy only for him to tell us our furnace was fine, but our chimney was full of debris and unsafe to use. He pulled out the pipe for us, so I went ahead and cleaned it out myself. The debris was over 8ft high and had broken bricks, not just soot and dust. I called and texted George to come finish the job, but he never responded. Thankfully, our heat worked after I cleaned it out, but we were nervous about the state of the chimney. Finally, the original chimney guys (from the other company) were able to come over and put in a liner, new pipes, etc. They said the job that Bill Miles Masonry did was messy. Even my former landlord said they have a bad reputation when I talked to him about it. The chimney specialists who finished the work said that we likely had carbon monoxide leaking through the chimney into the house based on how bad it was. I wish we had gone with them for the entire project because we ended up losing approximately $1200 by having Bill Miles Masonry come to not do the full amount of work we needed. I wouldn't recommend them to anyone. 2 stars because they did fix the top of the chimney, at the very least.