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PowerHouseAV

PowerHouseAV

(32 reviews)

Crystal City

Exceptional Customer Service from Start to Finish!…read more I cannot say enough good things about PowerHouseAV and the exceptional customer service we received! When our home's sound system stopped working, I reached out to PowerHouseAV and spoke with Matt, the COO. From the very beginning, Matt was incredibly attentive, responsive, and helpful. He quickly arranged for John, one of their technicians, to come out to our home and diagnose the issue. John was outstanding! He was professional, knowledgeable, patient, and extremely thorough in his assessment. After identifying the problem, he walked us through our options and helped us transition to a new Sonos system that better suited our needs. John returned for a second visit to properly install and configure everything. Once the installation was complete, he took the time to walk through the entire house with us, testing each speaker and ensuring everything was functioning exactly as it should. His attention to detail and commitment to getting everything right were truly impressive. What really stood out, however, was the level of service even after the job was finished. When I had additional questions about troubleshooting a speaker, John continued to be responsive and helpful, making sure I had everything I needed. It's refreshing to work with a company that genuinely cares about its customers and takes pride in the quality of its work. Matt and John went above and beyond, and their professionalism, communication, and dedication to customer satisfaction made the entire experience seamless. I highly recommend PowerHouseAV to anyone looking for knowledgeable professionals, quality work, and truly exceptional customer service. They've absolutely earned our trust and our five-star review!

Something interesting happened here after my original review, the owner (Aomed) reached out to me…read moreand wanted to make it right. This install was for a training room at a Fire Station, and this was a project that Aomed felt strongly about. We worked together for the next few months on the equipment options and installation schedule. Despite our limited budget Aomed worked with us to maximize what we were getting, while giving us a great deal. Communication is a bit on the slow side, but the result exceeded our expectations and we now have a very nice AV setup thanks to Aomed and his team.

Itneedshelp - Our Logo / ITNEEDSHELP

Itneedshelp

(30 reviews)

With as much as we do on our computers now, nothing puts me in a panic more than when my laptop…read moregoes down! No banking, no work - I was paralyzed. I am so thankful I found ITNEEDSHelp. In a matter of minutes after bringing my computer in it was like a huge weight off my shoulders. Van and James are the Best IT Support ever. Van returned my call from my message in the evening before almost immediately after I left the message, I was in there the next day and he had it running in no time. They fixed the problem immediately and went above and beyond in checking my laptops performance and update status. Van explained to me everything he was doing, why he was doing it and what was and was not needed. He cleaned up my laptop, added more memory all at a very reasonable price. If you need any help with your small business, home office, printers, computers etc. I highly recommend this company. I cannot say enough wonderful things about them. It is such a relief to know there is such a great company as them if anything ever goes wrong with my computer again. The knowledge that they have is just mind-boggling, you can tell they have been doing this for a very long time and are very good at what they do.

I received outstanding help from It Needs Help when my computer was disabled by ransomware. I am…read moreelectronically challenged, but Van took my calls, met with me a few times, texted me from Costco with a picture of the laptop that would be most useful for me, cleaned out my old computer, gave me a lot of advice- then showed me how my phone was way overdue for a replacement. Highly recommended!

NEXimage - itservices - Updated November 2026

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