I brought in a couple of items to this shop for the first time at the end of November/beginning of…read moreDecember 2023. I put absolutely zero pressure on Liz, the Tailor, with hard deadlines, and acted in good faith, trusting that she would be fair and honest. She asked for a $100 deposit. I left it. However, I would later regret it. The only thing I asked to get back before Christmas was my black suit (getting the jacket let out, the waist let out, and dry-cleaned). Liz gave me the date of December 19th to pick it up. That was over 2.5 weeks away. I agreed, but it was not ready on December 19th. I had to come closer to the New Year to pick it up, along with a pair of black CK dress pants, getting the hems repaired, nothing else. I did not complain or give her a hard time about her not meeting her deadline for the one item. However, it was an inconvenience, even if she showed no clear concern. After picking up the black suit (let out + dry clean) and black pants (hem). I was now waiting for another suit to have 2 small moth holes repaired + dry-cleaning, and a bomber jacket that needed 4-5 buttons sewn back on (2 items left to pick up). I waited until the end of January 2024, which was now two months, even though I did not rush her or pressure her still. I came to pick up my jacket with the buttons, and the last suit, and she drops on me a final bill of $315 (deposit included with tax). I was not impressed, and asked to go through the pricing right there in the shop. The most polite way I can say this, is that I was being treated as if I was an idiot, and I was not being dealt with honestly. She was making it confusing, jumbling up all the figures as she stated them, speaking super fast, so I asked to slow down and go through each price/item line by line, one at a time. She made that nearly impossible, but I persisted. The final tax amounts, button charges, plus $75 to let out a black Moore's men's suit jacket, were ridiculous. I could see the prices ratcheted up for each thing to try and hit her final number of $315. At the end, I paid because these were her declared prices (I'm not a thief), but I pointing out two major problems in her pricing, she was only willing to give me $20 back. Outrageous behaviour, and total disrespect to a customer who was wanting to bring her more business to this shop. I am very upset about it still, as to come out with a final bill of $315 for two suits to be dry-cleaned, one altered, and the other have two small pant holes repaired, a simple pant hem, and 4-5 buttons sewn back onto a coat, is wrong. I paid her for the work, but spent 10-15 minutes trying to go over this with her, telling her that her pricing was outrageous, and that I regretted not demanding all pricing up front, in an itemized list. It was not right. Based on comparable services, I was over-charged by $40-60 (with taxes) and that is with her $20 returned to me. It's very disappointing. I hate stuff like this. This work should have been done for $240-260 w tax, at most. No matter how friendly the person presents themselves, get ALL your pricing in advance, and in writing. I hate deception and taking advantage of others. BE SMART OUT THERE, AND SHOP AROUND. HONESTY AND TRANSPARENCY ARE THE BEST POLICIES.

As clothing is getting cheaper (but very poor quality) I have spent the last year taking all of my…read moregood quality clothes in for repair. Every time she has recommended how to proceed, I have taken her advice never regretting it. Her work is the best and prices are reasonable. Good work, good quality and good price 3/3. Could you ask for anything more? I have worked in the service industry before and as for estimates I found that it's very difficult to get it right mostly due to insufficient or unclear descriptions. The owner tries very hard and is very accurate. I believe that if there are occasional discrepancies , it is likely a miscommunication. Robin, AScT.

I needed some alterations to my pea jacket. Specifically getting the worn cuffs fixed. Excellent…read morework at a fair price. The owner is a very friendly and kind woman. Very happy with the results

Theresa gave me a 5 star experience, polite and friendly service with best price in town for…read morezipper replacement on winter jacket they also offered me same day service. I highly recommend this business Joe

Great service and affordable price! They did a great job on changing zipper on my winter jacket.read more

This is by far the best dry cleaning place in Guelph/Fergus areas. I've tried other places and…read morethey don't compare. Not only does King Cleaners have a 24 hour turnaround time, they use GreenEarth cleaning products. They also have a drive-thru. My new go-to dry cleaners

Excellent staff and clean location !! Just moved here and…read morewas looking for a dry cleaner even though we are on the other end of Guelph it is worth the while to drive here !

Colleen saved my outdoor sofa! The mice got into our storage container and most of the ten…read morecushions were destroyed. Instead of buying a new sofa I sought a reliable seamstress in Guelph. I'm so completely happy with the job Colleen achieved. She was able to use all the old zippers and my chosen fabric which saved considerable funds. Colleens work is precise and beautifully finished. I then asked her to recover the old lounge chair covers and again was amazed at the quality of Her work. Instead of spending money on new covers, I saved money when Colleen re-did the covers of the old ones. Beautiful work and good value. I look forward to future projects that Colleen and I can collaborate on.

for 25 copies of an 8 page document. B and W single sided. stapled. Was charged 89.27. Did not ask…read morefor a quote, as we have been with them for years, and never been ripped off before. The price was terribly high, and I called around for prices. STAPLES in Guelph 44.00 pls tax KKP Printing Aprox. 30.00 tax included Print 3 Guelph 25.00 plus tax UPS store KITCHENER 36.15 Tax included We are being robbed. Sales girl today upon complaining told me that the store was offering 10 percent off this MONTH. I did not get it. I cannot see how I have been obviously overcharged as badly as this. I am waiting for a responce from the stores owner.. ESPECIALLY, when I was charged 89.27 from this store which is a full 53.12 MORE THAN ANOTHER UPS STORE

I have used this store many times over the past year. The service is amazing. It is always fast and…read moreefficient and very pleasant. Their prices are very good too. They know what customer service us and deliver it in spades, consistently. Thank you to the young women who work there.

Easy and quick dry cleaning service. They had my dress dry cleaned in 24 hours. Customer service is…read moregreat and dry cleaning is of fair quality. I would definitely be a regular at this location if I loved in Kitchener waterloo.

I just had my boots resoled at Pfeifer's Shoe Repair. Vic did a fabulous and it's like I have new…read moreboots again. They're gorgeous. I recommend them 100%!

My family has been going to Pfeifer's since I was a child in the 1960s (so to the father of the…read morecurrent Mr. Pfeifer.) Always top quality work. Amazing he's still in the same location! So happy to read there is yet another generation carrying on.