Very friendly staff, Arlene always goes above and beyond …read more My vehicle needed like a thousand things done and she was veryyyyy patient enough to go back and forth making adjustments on what was priority and within my budget to fix at the time . Can't say enough good things about her awesome,efficient,and super friendly .

This place does not deserve your business! Manager on Duty Juwon disrespected my time and refused…read moreto give me customer service. I had an appointment for an oil change at 4:30PM. By the time I made it to the young woman at the front desk, she assured me twice that my car is the next one to be serviced. I returned 2.5 hours later at 7:15PM to my car still in the spot where I parked it at 4:30. I asked about the car, and the manager said he did not know about it but they are bringing it in now. When I mentioned that it was unacceptable service, he handed me my keys and left our conversation multiple times to go to the garage and refuse customer service. One or more things is happening: -They are lying to make a sale. -They ignored my service intentionally and feigned ignorance when I asked for a reason why my car was not looked at. -They are so poorly managed that they can not handle a simple queue or their small staff. Pep Boys has lost my business permanently, and they do not deserve your time or money, it is simply not worth it.

They put a zip tie to secured my bumper from falling off temporarily in 10min, charged me $42, I…read morefelt ripped off.

Best reliable service and good quality parts. They happily assist you with anything you need and…read moreget you the needed parts for your vehicle in a moment of your time shopping there! Be free to go and ask any questions!

Scam-prices are not real. Internet price is with money down and financing through them. Otherwise…read moreoverpriced

Came in today to close the deal after all prices were agreed on previously. On closing, they made…read moreus wait multiple hours and would not print the breakdown of explaining the breakdown of the payments until the very end. The monthly payment increased so did the rest of the fees that were already previously agreed on. I would not recommend this place to anyone for a new car unless you would like to be bait and switched at the last moment.

Manager Peter is a great example of customer service. He helped me return an item that had created…read moresome confusion. He managed to stay professional at all times. His staff is always very nice and respectful to customers. I appreciate their help as well if I need a windshield wiper changed.

I went looking for a part of my vehicle, and the salesperson was speaking to me with attitude…read more clearly she knows nothing about vehicles and had no intention of helping me.

I had an appointment at 8:00 AM and dropped off my car at 7:45 for a simple oil change. They told…read moreme it would take one hour. It's now 10:30 and my car is still not ready. Very disappointing experience at Stevens Jersey City Ford. Also, be careful when booking online. The price they show is completely different from what they charge after the service. They ended up charging me double for a basic oil change.

I regret ever purchasing my Acura MDX from this dealership. From day one, the experience has been a…read moredisaster. We bought the car on a dark, rainy day, only to later realize the scratches had been sloppily covered with black paint. The car was so scratched up I had to get it detailed myself. Within just a month the brakes had to be replaced, and to make matters worse, some of the interior buttons were literally glued in place. This level of dishonesty and lack of care is unacceptable. Buyers, be cautious what you see here may not be what you actually get.

They offered me $360 for my truck with a clean title, no accidents, no air bag deployments and was…read morea very good truck! I had listed on ebay but due to #bidenomics nobody bought it!!!!! So many new parts and a Amazing body because we spent a lot maintaining truck!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! When they arrived they said the catalytic converter was not original so they have to deduct $100! Basically bait and switch tactics!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Which is illegal!!!!!!!!!!!!!!!!!!!!!!!!!!!! How is a truck that is over 25 years old going to have an original catalytic converter??? Big time crooks!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I had to junk truck because parking it costs too much!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! only the rich crooks like Bibbs Auto bullshit can afford!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Quick service. Called in the morning to have my car picked up and it was gone the same day. Tower…read morewas very professional and fast.

Had a really helpful experience here. Needed a particular deep clean for perforated leather seats…read morethat I could not get out through a car wash, or lots of hand scrubbing. The employees were really nice, and helped me figure the issue out. Really appreciate the care in supporting your customers!

Came in on Wednesday in need of a battery check. Novel was extremely helpful in checking the…read morebattery and supporting with the new battery that I needed and the install. Extremely friendly service, all the staff members were attentive and moved quickly navigating a busy day in the store. Highly recommend this location for needed parts and finding what suits your budget but is also meeting your needs.