I am writing to recognize two employees who went above and beyond for me at Lynn's Nissan: Chris,…read morethe mechanic who personally worked on my car, and Charles, the Service Manager.
My only regret is that I did not come to Lynn's Nissan first.
My Nissan Sentra was experiencing serious transmission problems, including slipping and revving while I was driving. Before coming to Lynn's, I took it to another Nissan dealership, where it remained for approximately five days. When I first brought my car there, I was told that a transmission was being put in. I was never told otherwise until the day I was supposed to be picked up. At that point, I was told that the transmission only needed to be reprogrammed and that the slipping and revving were "normal." I had recorded several instances of the problem because I knew what I was experiencing was not normal.
Thankfully, Nissan Consumer Affairs listened to my concerns and did the right thing. Although I was beyond the extended warranty period, they approved assistance with the transmission replacement and covered 90% of the cost, leaving me responsible for only 10%. I am extremely grateful and will be writing to Nissan Consumer Affairs separately to express my appreciation.
When I contacted Lynn's Nissan, everything changed.
From the beginning, Charles, the Service Manager, was wonderful to me. He listened to my concerns, treated me with kindness and respect, kept me informed throughout the process, and worked with Nissan Consumer Affairs to ensure that my transmission replacement was handled properly. I sincerely appreciate everything Charles did for me.
I especially want to recognize Chris, the mechanic who worked on my Sentra.
Chris was absolutely amazing. He personally took on the repair and completed the transmission replacement himself. After everything I had already experienced, I was frustrated, nervous, and unsure whether anyone would truly listen to me.
Chris did.
From the moment I spoke with him, he was kind, patient, understanding, knowledgeable, and reassuring. He made me feel that my concerns mattered. He essentially told me, "Don't worry, we'll take care of you," and that is exactly what he did.
Chris not only knew what he was doing; he genuinely cared about the person whose car he was repairing. He made me feel completely comfortable leaving my vehicle in his hands, and he followed through on everything.
Within just a couple of days, Chris had completed the work and replaced my transmission. After my previous experience, it meant so much to have someone take the problem seriously, properly diagnose it, and fix it.
The difference between my first dealership experience and Lynn's Nissan was truly night and day.
Chris did not simply repair my car. He restored my confidence in Nissan.
Because of everything I had gone through, I had begun questioning whether I would ever purchase another Nissan. Chris's kindness, honesty, professionalism, and quality workmanship completely changed that experience for me.
Because of Chris and Charles, I would consider purchasing another Nissan in the future, and Lynn's Nissan would be the dealership I would trust with my vehicle.
I especially hope management recognizes what an incredible asset Chris is to Lynn's Nissan. He represents exactly what customers hope to find in a dealership technician: someone who is skilled, trustworthy, compassionate, and willing to stand behind his work.
Chris deserves the highest recognition for the way he handled my vehicle and treated me as a customer.
Charles also deserves my sincere thanks for helping make the entire process possible and for treating me so well from the moment I contacted Lynn's.
I will gladly recommend Lynn's Nissan to my family, friends, and anyone looking for a dealership they can trust.
Chris and Charles thank you for taking care of my car, listening to me when I knew something was wrong, making me feel comfortable and reassured, and doing such an incredible job. Your kindness and professionalism meant more to me than you probably realize.
Thank you both for guiding me through the process and making sure I was properly taken care of.
Lynn's Nissan should be extremely proud to have both of you representing the dealership.
With sincere appreciation,
Gloria Cinelli