This place is pathetic. Below average food, and utterly atrocious, actually hostile, service. We ate there twice in person because our son is obsessed with boneless wings, and they offer them. Both times, different waiters insisted on taking our order without writing it down. Naturally, both times, the food was wrong. The second time, we even said before ordering that last time the order was taken without writing it down, it was wrong. The waiter brushed it off and insisted on not writing it down. Then when we called them out on the fact that it was wrong, again, not happy since we had taken steps to ask them to ensure it wouldn't be wrong by writing it down, the manager (I presume) came over and chastised us for being hostile. While we weren't happy or pleasant, hostile was a laughable exaggeration. The only thing I can say is they did take the specific meal off the ticket that was wrong, which they did not do the first time, but that time we had not made an issue beyond a simple report that it wasn't what was ordered, which should have been more than enough to comp it. At that point, my wife and I had decided we would never eat there again, even though our son still wanted to.
Then they even upped their game of incompetence and aggression. Our son placed a delivery order--first time he ordered since the incident described above--to his campus residence hall. The next thing he gets is a cryptic text saying the food was left at the garage. Confused, he asked us about it, and I told him he would have to call the driver and find out what happened because there is no garage at his campus residence hall. Apparently after not being able to communicate with the driver effectively due to language barriers, my wife called the restaurant to explain the problem. The restaurant repeatedly insisted the food had been delivered, despite the glaringly obvious explanation that they delivered it to the wrong address. While asking them to re-prepare the meal and deliver it to the correct address, they hung up mid-sentence. Charitably, my wife assumed it was a disconnect and called back. This time, they became aggressive, insisting that because the food was delivered to some unknown party the situation was "out of their hands". There would be no new order. There would be no refund. And once again, they hung up mid-sentence, this time leaving no doubt.
This place needs to clean house, fire everyone who's currently there and has been corrupted with foolish policies, like refusing to write down orders, and then responding with acrimony when the inevitable complaints come in from their incompetence. Or maybe the fish rots from the head, and the owners set the tone, in which case there is no hope of correcting their complete failure at managing a business founded in customer service. Now we will refuse to allow our son to eat there, and this time given he's been left at nearly 8pm with nothing to eat, he's probably just fine with that. read more
