I've always rented through Alamo because they're efficient and well priced. My experience with this…read morelocation was no different. Thank you for the excellent customer service.

I rented a car from Alamo through Costco, but the manager on duty (Morgan) refused to rent me a car…read morebecause she had never seen my Arizona drivers license before and it did not have a bar code. Costco confirmed that Alamo has the ability to manually enter the drivers license information, but Morgan refused to do so. Fortunately Hertz was more than willing to rent me a car.

If you have any kind of non-emergency problem during your rental, it's literally impossible to…read morereach a human being by phone. I'm not talking about the middle of the night, no matter what time you call there's nobody there. The phone system says it will connect you to a representative but it rings and rings and nobody answers, it just hangs up on you. I tried every combination and permutation of phone prompts and all of them ended up with them hanging up on me. So I'm driving around in "reduced power mode" with the check engine light on. Not exactly an ideal situation. If their website is working and you don't have any issues with the vehicle, Dollar (a.k.a Hertz) is probably ok. Heaven help you if you do have any kind of issue cuz there's nobody there to help you.

Well, the shuttle finally picked us up. Drove us to the hotel where the rental desk is located. It…read morewas pretty sketchy. The employee didn't even apologize for the delay. Got the car. I've seen worse rentals, but this one isn't that great, either. Cosmetic scratches and dings. 52,000 miles. I suspect that Dollar picked it up from some other rental company after they were done with it. I really wouldn't rent from these guys again. Pricing was cheap, but I'm not sure that the pickup hassle was worth it.

We rented a car from Enterprise at the Clearwater airport for a weekend trip. The vehicle itself…read morewas fine and we had no issues during the rental. The problems started after we returned the car. First, we left several personal items in the vehicle door. We reported exactly what was missing, and Enterprise told us they found items and would send them back. When we received the package, only part of our belongings were returned. Not surprisingly, the only items that came back were AirPods (which can be tracked) and a cheap pair of sunglasses. Over $1,000 worth of other items that were in the same place were never returned, and they claimed those items were not there. That is very hard to believe. Second, we were charged an additional $1,022 that Enterprise cannot explain. No one has been able to tell us what the charge is for. We had to file a dispute with our credit card company just to protect ourselves. Finally, trying to get help has been extremely frustrating. It is nearly impossible to reach anyone at this location, and calls are not returned. Email responses, when we did get them, were not helpful and did not address our concerns. Losing over $1,000 in personal belongings and being charged another $1,000 with no explanation, combined with poor customer service and lack of accountability, makes this a very disappointing experience. We will not be using this location again.

Billy Roth manager of enterprise Clearwater was amazing great people skills and took care of all…read moremy needs

The airport rental area is combined with Avis and this is a little confusing when you get in line…read more However, not a problem to get a through the line and get my SUV. The attendant was very friendly and added the extras I needed with no issues. I was done and had my car before the rest of my party had their luggage. Definitely use budget in the future.

Charged over $300 more than the amount quoted on the reservation then misrepresented additional…read morefees for toll roads that were not legitimate. Avoid this company.

I have been charged for damage to a car rental which we identified when we rented the car. This is…read morewell documented They are changing us over $3000 for damage. This includes about $1000 in fees, and damage to the rear of the car which is clearly identified in the checkout slip. It is not noted as new damage on the check in.

on 4/03 I wrote at Jay's request that I give him a good report on Yelp, believing he was very…read morehelpful. However, on returning our vehicle on 4/05 I realized that I was a victim of a scam. We were quoted $103.96 for two days and told to pick up our car at 9am. On an early arrival at 8:34 we were told their days began from that time to the same time the next day and we would have to return it by the same time the day after tomorrow. Since we had planned to go to Laughlin there was no way we could get up that early to return it that early. Thus it would be 3 days but insisted to return it that evening. On returning it at 6pm at the quoted $20.52 per day we were charged $353.60! It had lots of undisclosed taxes and charges including an airport charge and we weren't even at the airport! Since the credit card was in my name and not my husband's, only one person was allowed to enter so I could not discuss anything with him and was told I needed to initial several lines like everyone else, before I was done. In my ignorance, I was too trusting of his explanations.

Nice people nice car! Saved me after enterprise tried raising my rates at the counter! They met my…read moreoriginal enterprise quote! The guy was super friendly and the girl was very helpful

DO NOT USE this organization. They refused my insurance, so I had to pay additional for coverage…read moreAND they did NOT REFUND my deposit. The phone number they use is all automated using AI, a loop mechanism that is useless to customers. They go by other names as well -- I ended up with STRIDE rental - Don't fall prey to this lower cost bait/switch organization.

Mirek Sharp is an inept "branch" manager. Violates company policy and puts customer in unsafe…read moresituation. 76 rental days in 2023 and only issues was at a tiny seldom used airport in St Pete that lacked the ability to complete a simple task. National Customer Service noted a car swap which Mirek declined to assist or process. Luckily the location at the Tampa Airport came through with best in class customer service not only a van but even saved me gas with a hybrid. Calls and Emails just says sorry, when my family could and myself could have been put into a harmful situation.

Customer service failure and no response for resolution!!!…read more Late one night, I recently rented a car in Houston, the next morning in the parking garage at my apartment the alarm was screaming as well as flashing and the car wouldn't start. After more than eight hours and seven phone calls, the car was finally towed, for some reason, National decided to charge me for two days, even though they were unwilling to bring me a replacement car. I've called National, I've emailed National and I've turned in a customer complaint with National. Auto responses, no one at National cares enough to communicate with me. I've been a national executive member various companies for more than 20 years yet can not get anyone to respond to me. My relationship with National is definitely over, ridiculous that something so easy can't get resolved.

I rented a SUV from Avis in April of 2025 from the Clearwater/ St.Petersburg airport to drive to…read moreFt. Lauderdale cruise port. When I picked up the car the facility was very busy, I guess due to spring break time. I was pointed to the car and shown where the exit was. The car was terribly stained with hardwater marks and I had strain to see while driving into the afternoon sun. When arriving home I noticed that the interior was dirty and had not been vacuumed. Food debris was all over the mats and seats. Furthermore, I found an empty food container of tuna fish salad along with eating implements stuffed in the door side panel. Not having time to go back to the Avis facility I washed the windows since I would be leaving in morning darkness and concerned about being able to see well in the dark. When I turned the car in at Ft. Lauderdale I advised the check in person of my experience and was told someone would contact me and make things right. Well of course that never happened. Even after calling Avis customer service a couple weeks later and promised an escalated callback, nothing! So, since I rented through Costco Travel I gave them a call. They were very nice and over many weeks of checking back finally Avis sent me a coupon for a free one day rental, cool huh. When I booked my next rental from Avis, guess what, the only car the coupon was good for was a limited distance electric car. Wow was I pissed! I travel to Ft.Lauderdale from Clearwater often. Would you want to trust a limited distance electric car for the trip, not me! So now it's nearly October and nothing from Avis or CostcoTravel. Avis really sucks so I would wholeheartedly not recommend using them.

My rental experience started terribly when I received a vehicle at your 4037 66th St North…read morelocation. I received a vehicle that smelled so strongly like cigarette smoke that I requested to exchange it. Not only was the agent at this location dressed like she was going to do laundry, but she had a horrible attitude, talking about her personal life and issues with her ex-partner to the customers before us in line taking her sweet time. She informed me they had no more vehicles available and that I would have to drive to the St. Petersburg airport or Tampa airport to exchange the vehicle, which I did causing me to miss my dinner reservation and delay the errands I still had to complete before my weekend getaway for my boyfriend's surprise birthday. I had to go through two more exchanges before I finally received a third car that was in working order. The second car given to me at PIE had a flat tire and I had to turn around and exchange it for the third car. I finally ended up with a third car after 10 PM that night when my rental journey started at 5:30 PM that same day it took me almost 6 hours to get an acceptable vehicle. But here's why I have PIE a "10." Even though my rental experience was not perfect, once I arrived at PIE Chris, another female representative (I forgot her name), and Ronnie were EXTREMELY professional in calming my frustrations and remained courteous making the situation right to the best of their abilities. Chris and Ronnie are both awesome, as well as the female agent. "Great customer service isn't displayed when everything is going right, great customer service is displayed when things do not go as planned, but are made right in the face of difficulty," which Chris and Ronnie both did. They are both assets to AVIS's Rent-A-Car at PIE, and because of their professionalism, I will continue to be a customer in the future.