Ten years have passed since my last review of National at TPA, and it felt like the right moment to…read moreoffer an update. A lot has changed around the airport, but National continues to deliver the same dependable experience that made me a fan in the first place. Tampa has shifted all rental cars to a separate facility that you reach by shuttle train. The ride takes about five minutes, it runs smoothly, and in the handful of times I have used it, I have never had a delay or a hiccup. It is an easy, predictable part of the arrival routine. National is simple to find, and as an Emerald Aisle member, I still get to bypass the counter and head straight to the garage. I used to be Executive, but I am regular Emerald now, which means choosing from a slightly lower tier. That was not a problem today. For this visit, I specifically wanted a minivan and had my pick of at least a dozen, walking right past a row of SUVs and sedans to get the most boring and generic one with a Florida tag. Exiting the facility and heading to downtown was just as smooth. A friendly agent checked my ID, waved me through, and I was on the road within moments. The van itself was spotless, had fewer than 2000 miles, and ran without a single issue for the entire week. Returning the car was equally straightforward. The signage is clear, the lanes are well marked, and the whole process moves quickly. I had the email with my final receipt before I even stepped back onto the train to the terminal. National at Tampa continues to be a reliable choice for me, and I expect to keep renting from them whenever I fly through TPA. [Review 44 of 2026 - 2228 in Florida - 25234 overall]

Very easy located on the 1 floor of parking garage, drop off the vehicle and go up the escalator…read moreand drop off my check bag and then you get on the tram to the main terminal and then take the tram to your terminal.

The staff are what made this a great experience. Otherwise, the long wait was not good. There are 3…read morestaff and 2 reserved for elite membership. There are kiosk but the system only worked for half the guest so it needs updating. The desk staff, the gentleman assisting at the kiosk, and those downstairs were very friendly. Easy process to get in and do. Same with return. Car was nice and clean and good selection.

Wonderful experience...again. It was my third time renting a car from Enterprise at TPA and it is…read morealways a quick and easy process to pick-up and return a vehicle here. The Enterprise airport staff is always friendly and helpful and lines move pretty fast. Drop off is a breeze. Only thing I have noticed is not everyone can answer questions about pairing or unpairing phones for vehicles. It would be helpful to have this info included with the rentals or at least a QR code for quick instructions. The car we had, a Hyundai Kona, was very clean and spacious. Definitely a much better experience than our last Enterprise rental back in IL. Prices are a little higher than competitors, but you get what you pay for. I really appreciated the reminder texts to confirm pick-up and drop-off times. Thank you Enterprise TPA!

I wanted to take a moment to recognize Tom, at the Tampa International location branch for his…read moreexceptional service. From the moment I arrived, he were professional, friendly, and genuinely committed to helping me. He went above and beyond by making sure i received the car that I requested and felt safe in. Previously before waiting on me a customer ahead of me had an issue with being upset that he could not rent a vehicle with a debit card. Tom handled the matter professionally and courtesy. Because his effort, my rental experience was smooth and stress-free. It's rare to encounter someone who takes such pride in their work, and I truly appreciate the positive impression he made. Please pass along my sincere thanks and recognition. Tom is a real asset to your team. Best regards, Anita Patton

So what really don't like to leave bad reviews because it impacts the employees' livelihood, but…read morethe inexpensive price of their rentals is just not worth the hassle. They try to up sell a lot of the add-ons - Now I get it that they probably make a commission on this, but the way the guy did it was a bit off putting. The car I rented sat for a few days because I was at a retreat. When I went to drive it again, the low tire pressure light came on. It didn't look that low, so I drove it to a nearby gas station to get air. I called roadside assistance twice. The first time I was on hold for 20 minutes. The second time no one ever picked up. I decided to chance it and drove back to the airport to get a different car, which was nerve racking because I wasn't sure if the tire would give out while. They were nice about swapping out the car and car me an upgrade. I asked for some compensation because I had to cancel all my vacation plans for my last day of my vacation and they offered not to charge me for any gas. When I dropped off the car the next day, I asked again to be sure and there was a $20 gas charge on there. I asked them to take it off. It was a different manager , and he said he did and they would email me my receipt. I never received the receipt, so I called customer service to get one, and of course when I looked on it, they had charged me $81.00 for prepaid gas. Which I didn't want in the first place. I called back and was told that I had to wait until Monday business hours to talk to billing, which is BS because when I finally got through, it was someone in the Philippines. They do that to make it difficult to get a refund. The manager never put a note in the reservation saying that he would refund me so the agent said he had to reach out to him to confirm that he said that... So what are the odds I'm gonna get this money back? Who knows. But even if I do, I can't get all this time I've wasted dealing with this back. On the car rental websites, their reviews are much higher which makes me feel like they are not real reviews. I've rented from Sixt a few times and had much better luck with them Don't bother with this company, not worth the hassle. And to never have someone pick up on the emergency roadside assistance number? What would I have done if I hadn't been able to drive the car? I'd still be sitting there!!

I want to give a Thanks to Latrese, Wilson and Dennis for outstanding customer service. These…read moreindividuals who works at Tampa International Airport have really made my rental car travel needs with SIXT an excellent experience. The way they took their time with my reservation and the knowledge they shared with me, I will always give SIXT rent a car my business when I need a rental car/suv. Good job and thank you again Latrese, Wilson and Dennis.

My first experience using this rental company and as I stood in line to verify my car rental…read moreagreement, the computers went down! I stood in line for awhile but Anastasiya and Jeremiah made my wait worthwhile. Not only did they give me an upgrade to my vehicle, they made sure there was no upcharge and let me pick the vehicle I wanted. I was more than satisfied with the 2026 Tahoe. They constantly apologized for the delay and any inconvenience but it was worth the wait. Thanks again Anastasiya and Jeremiah!

Had a reservation (with confirmed reservation number) they had no car. Did not honor their…read morereservation, they made. Do not use this company. They suggested I "call around" as a solution. Horrible customer service and employees could not care less about customer experience. So we were stuck with our luggage and no car. Avoid them as the reservation means nothing. Location is trashy as well.

Staff friendly, no line to wait in. Perfect. I was not charged for unnecessary things. Everything…read morewas upfront.

Too expensive and don't offer any insurance coverage. Also need to upgrade there vehiclesread more

Great customer service and great deals on rentals and used cars as well stop by or call todayread more

This was one of the quickest and most friendly car rental experiences i have had from any airport…read more When checking in, Kyle was amazing! I love the express check in. He made it quick, informative and even honored the price quoted via online when the actual price came up more!! The car was exactly what i needed and was very clean! Upon returning the vehicle, Fabian made it quick and easy! He was polite and super helpful!! This is what great customer service and care should look like!! Well done Alamo out of Tampa International!!

This car rental agency it's getting a rare three-star review, and that's a good thing. Windshield…read morewas filthy on pickup. Created a safety hazard when I rounded that first bend and caught the sunlight straight in my eyes. On a good note, they seemed sympathetic when I returned the car when I reported the dirty windows. I wanted to extend the rental by one day and they offered to charge me more than $75. I went online and booked a new reservation for $35. This transaction cost the car rental agency far more than they could possibly made on the increased rental rate. Absolutely no business logic. Cost the customer twice as much effort cost the company five times as much.

I normally rent from Hertz. They were out of cars this week for the day that I needed. Brandon…read morehelped me. He was absolutely amazing, super friendly and helpful. When possible in the future try will rent from this company again I travel frequently. The experience was excellent.

Update: HOLY COW, the nightmare isn't over! It's been 2 years since I tussled with Sixt, and now…read morethey're sending a collection agency after me. What the hell, Sixt? ---------------------------------------------------- Here's a recap of what used to be a much longer chronology because, to be blunt about it, this is getting ridiculous: 1. I rented a car in Tampa while visiting for my Mom's last days. I stayed in the area the whole time. 2. When I got back home, Sixt told me I owed them for tolls I had gone through in Orlando. Here's the thing: I had never been near Orlando. 3. I did the math and proved to them that (A) the mileage on the car wasn't enough to get to Orlando and back and (B) There weren't even any tolls listed *between* Tampa and Orlando. 4. They ignored my emails and continued to demand $99.65 for tolls I had never gone through. 5. I contacted AMEX who opened a fraud investigation(!). This required me to get a new AMEX number and update all my recurring charges that use it (what a pain!). But they eventually sided with me and removed the $99.65 charge. All this time, I've never been able to reach Sixt by phone to discuss this, and they've ignored my requests via email. And now they're sending a collection agency after me. Hey, everyone makes mistakes, but here's what's bothering me about this: Their responses were lazy and slapdash. They showed no interest in helping me figure this mystery out. They just kept asking for money I didn't owe them. And after 2 years, they just won't give up. I generally prefer to leave positive reviews on Yelp. I extend the benefit of the doubt and ignore small mistakes. But this isn't just a mistake; they've had many chances to fix the problem, and failed every time. From my end, it looks like malfeasance, theft and bullying.

Andy helped out with everything very quickly and respectfully also gave some nice recommendations…read moreon some things to do as well. Great service and person would highly reccomend!!

If I could give this 0 stars I would. I had one experience with this place with no problems, the…read morenext was nothing short of a nightmare. Do not, I repeat do not rent from this place. They are scamming people left and right. When I returned the car, it was in perfect condition. Four days later, I received an email from the company they use for damage/ claims - Rockport Claims regarding the vehicle's damage. The damage claimed was damage to the windshield. The photos they provided showed specs of dirt/bird poop on the windshield that they claimed as damaged, worth replacing the windshield at a staggering $1500. This whole situation has been extremely frustrating and upsetting to say the least. I took photos of when I picked up the vehicle, and I have a video of when I returned it. And yes, there are those marks on the windshield but it is dirt, NOT DAMAGE?! After thoroughly looking at the paperwork provided by Rockport claims, the company Ace used to do the appraisal for damage seems to be a fake/fraudulent company. They also did the appraisal in Fort Lauderdale, 3 hours away from Tampa days after I returned the vehicle. The paperwork provided by the appraiser has the wrong dates, I have tried every number provided on their paperwork and spent time looking into the company, and none of the 3 phone numbers I found on my own research work. I searched the address; it does not exist. The business address is a PO Box on the paperwork, and when you look up the company used the address is actually someone's apartment. I saw from another person's review, this has happened before at this exact location for the exact thing. Unfortunately, everyone I have reached out to at the company over the past month has not been helpful and has been unresponsive. I have been practically harassed by Rockport claims for weeks over this fraudulent claim. They then proceeded to try and get additional money from my car insurance company, in addition to the coverage on my CC (which it was fully covered), which I did not give them permission to proceed with. I will be reporting Ace Rent a Car, Rockport Claims, and Coastal Appraisal South to the Better Business Bureau for fraud and scam.

I had to rent a car quickly due my car needing emergency repairs. I walked into the office on…read moreSpruce. No reservation. On Sunday at 12pm. The woman there was so helpful and explained the fees and rules clearly. She made sure I really understood what I was signing. I use a walker she was so kind and accommodating. Going into the office when there is a live reservationist made the experience very pleasant and personal. Being a senior, I have gotten side eye looks from other customer service staff. Not today at U-Save. I will be using them in the future as needed. My experience began with a call to their customer service requesting rental fee explanation. No BS about the bait fee listed, therefore, i knew what to expect. My experience with the staff at U-Save Tampa was kind and honest. Thank you so much!!!!​

We got a great car from U Save. Almost new with just 500 miles on it. Loved the car. There was an…read moreissue with the price. We had originally booked a car for $8 per day. When we went to pick up the car we were informed our insurance wasn't good enough to cover the car so we were forced to get U Save insurance which raised the car price to $50 per day. I would have walked out but it was late so we were kind of stuck.