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Fox Rent A Car

1.7 (594 reviews)
Open 5:00 am - 12:59 AM (Next day)
Updated 2 months ago

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People waiting to get their car for over an hour. Only 10 people in line
Tyler K.

How about having a full staff available to help with patrons trying to get their car? These jackwagons have one guy working overnight and 30 people needing a car. Takes him 15 minutes per customer to get them checked out. Never again. Absolute joke of a company.

Sunil R.

I have had bad experiences with Fox before but decided to try them 1 more time. I don't think I will use them again. The staff seemed disinterested and curt. The car had a lot of scratches and was not cleaned well. When I went back to the counter, he said "take a video so they don't charge you for the damage"....ok then.

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3 months ago

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2 months ago

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5 months ago

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24 days ago

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1 year ago

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2 months ago

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26 days ago

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3 months ago

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1 month ago

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2 months ago

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2 years ago

Business owner information

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TeamFox S.

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2 months ago

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6 months ago

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8 months ago

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11 months ago

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2 years ago

Business owner information

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TeamFox S.

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10 months ago

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1 year ago

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6 months ago

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5 months ago

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6 months ago

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1 year ago

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7 months ago

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6 months ago

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8 months ago

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1 year ago

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8 months ago

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8 months ago

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9 months ago

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11 months ago

Grandmother died and they would not let me change the rental to be in my wife's name. Will never book with Fox again.

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10 months ago

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9 months ago

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Ask the Community - Fox Rent A Car

Has anyone had a problem with them if they reserve a car but don't pre pay?

Yes, try another company. My plane was delayed and they canceled my reservation even after i called them and told them what time we would be in. They then tried to rent me the same car at three times the rate.

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Review Highlights - Fox Rent A Car

The check-in, car pick-up and car drop-off were super fast and the staff was very helpful and very friendly.

Mentioned in 6 reviews

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National Car Rental

National Car Rental

4.1(324 reviews)
0.1 miInternational

Ten years have passed since my last review of National at TPA, and it felt like the right moment to…read moreoffer an update. A lot has changed around the airport, but National continues to deliver the same dependable experience that made me a fan in the first place. Tampa has shifted all rental cars to a separate facility that you reach by shuttle train. The ride takes about five minutes, it runs smoothly, and in the handful of times I have used it, I have never had a delay or a hiccup. It is an easy, predictable part of the arrival routine. National is simple to find, and as an Emerald Aisle member, I still get to bypass the counter and head straight to the garage. I used to be Executive, but I am regular Emerald now, which means choosing from a slightly lower tier. That was not a problem today. For this visit, I specifically wanted a minivan and had my pick of at least a dozen, walking right past a row of SUVs and sedans to get the most boring and generic one with a Florida tag. Exiting the facility and heading to downtown was just as smooth. A friendly agent checked my ID, waved me through, and I was on the road within moments. The van itself was spotless, had fewer than 2000 miles, and ran without a single issue for the entire week. Returning the car was equally straightforward. The signage is clear, the lanes are well marked, and the whole process moves quickly. I had the email with my final receipt before I even stepped back onto the train to the terminal. National at Tampa continues to be a reliable choice for me, and I expect to keep renting from them whenever I fly through TPA. [Review 44 of 2026 - 2228 in Florida - 25234 overall]

Very easy located on the 1 floor of parking garage, drop off the vehicle and go up the escalator…read moreand drop off my check bag and then you get on the tram to the main terminal and then take the tram to your terminal.

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National Car Rental
National Car Rental - Chrysler Pacifica from National Car Rental

Chrysler Pacifica from National Car Rental

National Car Rental

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Sixt Rent A Car

Sixt Rent A Car

1.8(213 reviews)
0.8 miWestshore

I normally rent from Hertz. They were out of cars this week for the day that I needed. Brandon…read morehelped me. He was absolutely amazing, super friendly and helpful. When possible in the future try will rent from this company again I travel frequently. The experience was excellent.

Update: HOLY COW, the nightmare isn't over! It's been 2 years since I tussled with Sixt, and now…read morethey're sending a collection agency after me. What the hell, Sixt? ---------------------------------------------------- Here's a recap of what used to be a much longer chronology because, to be blunt about it, this is getting ridiculous: 1. I rented a car in Tampa while visiting for my Mom's last days. I stayed in the area the whole time. 2. When I got back home, Sixt told me I owed them for tolls I had gone through in Orlando. Here's the thing: I had never been near Orlando. 3. I did the math and proved to them that (A) the mileage on the car wasn't enough to get to Orlando and back and (B) There weren't even any tolls listed *between* Tampa and Orlando. 4. They ignored my emails and continued to demand $99.65 for tolls I had never gone through. 5. I contacted AMEX who opened a fraud investigation(!). This required me to get a new AMEX number and update all my recurring charges that use it (what a pain!). But they eventually sided with me and removed the $99.65 charge. All this time, I've never been able to reach Sixt by phone to discuss this, and they've ignored my requests via email. And now they're sending a collection agency after me. Hey, everyone makes mistakes, but here's what's bothering me about this: Their responses were lazy and slapdash. They showed no interest in helping me figure this mystery out. They just kept asking for money I didn't owe them. And after 2 years, they just won't give up. I generally prefer to leave positive reviews on Yelp. I extend the benefit of the doubt and ignore small mistakes. But this isn't just a mistake; they've had many chances to fix the problem, and failed every time. From my end, it looks like malfeasance, theft and bullying.

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Sixt Rent A Car
Sixt Rent A Car
Sixt Rent A Car

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Routes Car Rental - LONG lines few reps to help AND few cars to rent

Routes Car Rental

1.1(294 reviews)
0.9 miWestshore

When I got off the plain it so hard to find the rental place…read more The people at the front desk where telling there co-worker about there personal lives and cussing and sitting around doing nothing beside talk One of the ladies was looking at card like a kid in a Kandy store.

This was an issue in Illinois- when I got home I tried to call my local routes location listed…read morehere. There are no customer service either this is what has happened. - same law applied for Florida ! I picked up my rental at Routes on April 10th. While driving on the expressway on Monday afternoon, April 14th the rental had a catastrophic mechanical failure. This was on a multiple lane highway, I90. A road safety vehicle and an Illinois State Trooper assisted in moving the car as it was a hazard to me and other drivers. While with the rental vehicle and Trooper, I called Routes at 847-672-4000 and was on hold for several minutes at which time the Police officer additionally attempted at making the phone call. Neither of us had success at reaching Routes car rental for over an hour and a half. At which time I communicated with my brother who lives locally the issues I was having with the car and my safety concerns. He additionally attempted to call the rental car agency for an additional hour with no success. He decided to get in his personal car and drive the 30 minutes to the rental car agency. While he was there, he was instructed to inform me to abandon the car which he relayed to me. Two of my friends, additionally, tried to reach out to the rental car company and could not get a hold of anybody. The road safety personnel had a tow truck come for the car. At this time, I reached out to Uber to pick me up get me off the highway. Since the breakdown, I have tried multiple times to reach out to rental car company with no success. I was able to get ahold of Priceline, who the rental was booked through. Priceline was unable to reach anyone at Routes. They documented the attempted calls, including theirs, and the results of the rental. Monday evening, I emailed Routes and provided my contact information that I needed help with the car and it was urgent. I did not get a response. I even attempted to go on a chat on a Routes website, however it was for their commercial vehicles. She did state that there should be a 24/7 phone number for assistance, which I explained that no one answers the phone Tuesday morning April 15th I finally was able to reach someone, I said I had an issue with the car that needs to be resolved, she said I needed to speak to the manager I was told he was not there, I asked for the manager name I was told the name was "Shady" I asked his last name, the women said she didn't know. I asked her name she hung up. I called back, Eric picked up I asked for his last name he hung up. The car is currently in police impound with unknown mechanical issues and cannot be driven. It was removed from the highway due to the concerns the Illinois Police had for both my safety and other motorists. Both the State Police and Priceline are aware of the lack of communication or interest from Routes to make any attempt to resolve this issue or pick up the car. I phone records and emails will document the lack of communication from Routes. I have multiple photos of the scene of the breakdown and the employees that stated that they would locate the vehicle and take care of it. Illinois law (625 ILCS 5/6-305) dictates strict rental car customer care, requiring companies to provide a dedicated emergency number for roadside assistance and service inquiries. If an owner's manual is missing, personnel answering this line must have access to vehicle information.

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Routes Car Rental
Routes Car Rental
Routes Car Rental - Rental Companies

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Rental Companies

ACE Rent A Car - He was very unprofessional and rude. I refused to deal with this grumpy man.

ACE Rent A Car

1.8(402 reviews)
0.1 miInternational

Andy helped out with everything very quickly and respectfully also gave some nice recommendations…read moreon some things to do as well. Great service and person would highly reccomend!!

If I could give this 0 stars I would. I had one experience with this place with no problems, the…read morenext was nothing short of a nightmare. Do not, I repeat do not rent from this place. They are scamming people left and right. When I returned the car, it was in perfect condition. Four days later, I received an email from the company they use for damage/ claims - Rockport Claims regarding the vehicle's damage. The damage claimed was damage to the windshield. The photos they provided showed specs of dirt/bird poop on the windshield that they claimed as damaged, worth replacing the windshield at a staggering $1500. This whole situation has been extremely frustrating and upsetting to say the least. I took photos of when I picked up the vehicle, and I have a video of when I returned it. And yes, there are those marks on the windshield but it is dirt, NOT DAMAGE?! After thoroughly looking at the paperwork provided by Rockport claims, the company Ace used to do the appraisal for damage seems to be a fake/fraudulent company. They also did the appraisal in Fort Lauderdale, 3 hours away from Tampa days after I returned the vehicle. The paperwork provided by the appraiser has the wrong dates, I have tried every number provided on their paperwork and spent time looking into the company, and none of the 3 phone numbers I found on my own research work. I searched the address; it does not exist. The business address is a PO Box on the paperwork, and when you look up the company used the address is actually someone's apartment. I saw from another person's review, this has happened before at this exact location for the exact thing. Unfortunately, everyone I have reached out to at the company over the past month has not been helpful and has been unresponsive. I have been practically harassed by Rockport claims for weeks over this fraudulent claim. They then proceeded to try and get additional money from my car insurance company, in addition to the coverage on my CC (which it was fully covered), which I did not give them permission to proceed with. I will be reporting Ace Rent a Car, Rockport Claims, and Coastal Appraisal South to the Better Business Bureau for fraud and scam.

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ACE Rent A Car
ACE Rent A Car - Baby cockroach

Baby cockroach

ACE Rent A Car - Cockroach that was underneath the seat below the baby's car seat

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Cockroach that was underneath the seat below the baby's car seat

Fox Rent A Car - carrental - Updated May 2026

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