Ten years have passed since my last review of National at TPA, and it felt like the right moment to…read moreoffer an update. A lot has changed around the airport, but National continues to deliver the same dependable experience that made me a fan in the first place. Tampa has shifted all rental cars to a separate facility that you reach by shuttle train. The ride takes about five minutes, it runs smoothly, and in the handful of times I have used it, I have never had a delay or a hiccup. It is an easy, predictable part of the arrival routine. National is simple to find, and as an Emerald Aisle member, I still get to bypass the counter and head straight to the garage. I used to be Executive, but I am regular Emerald now, which means choosing from a slightly lower tier. That was not a problem today. For this visit, I specifically wanted a minivan and had my pick of at least a dozen, walking right past a row of SUVs and sedans to get the most boring and generic one with a Florida tag. Exiting the facility and heading to downtown was just as smooth. A friendly agent checked my ID, waved me through, and I was on the road within moments. The van itself was spotless, had fewer than 2000 miles, and ran without a single issue for the entire week. Returning the car was equally straightforward. The signage is clear, the lanes are well marked, and the whole process moves quickly. I had the email with my final receipt before I even stepped back onto the train to the terminal. National at Tampa continues to be a reliable choice for me, and I expect to keep renting from them whenever I fly through TPA. [Review 44 of 2026 - 2228 in Florida - 25234 overall]

Very easy located on the 1 floor of parking garage, drop off the vehicle and go up the escalator…read moreand drop off my check bag and then you get on the tram to the main terminal and then take the tram to your terminal.

The staff are what made this a great experience. Otherwise, the long wait was not good. There are 3…read morestaff and 2 reserved for elite membership. There are kiosk but the system only worked for half the guest so it needs updating. The desk staff, the gentleman assisting at the kiosk, and those downstairs were very friendly. Easy process to get in and do. Same with return. Car was nice and clean and good selection.

Wonderful experience...again. It was my third time renting a car from Enterprise at TPA and it is…read morealways a quick and easy process to pick-up and return a vehicle here. The Enterprise airport staff is always friendly and helpful and lines move pretty fast. Drop off is a breeze. Only thing I have noticed is not everyone can answer questions about pairing or unpairing phones for vehicles. It would be helpful to have this info included with the rentals or at least a QR code for quick instructions. The car we had, a Hyundai Kona, was very clean and spacious. Definitely a much better experience than our last Enterprise rental back in IL. Prices are a little higher than competitors, but you get what you pay for. I really appreciated the reminder texts to confirm pick-up and drop-off times. Thank you Enterprise TPA!

My first experience using this rental company and as I stood in line to verify my car rental…read moreagreement, the computers went down! I stood in line for awhile but Anastasiya and Jeremiah made my wait worthwhile. Not only did they give me an upgrade to my vehicle, they made sure there was no upcharge and let me pick the vehicle I wanted. I was more than satisfied with the 2026 Tahoe. They constantly apologized for the delay and any inconvenience but it was worth the wait. Thanks again Anastasiya and Jeremiah!

I want to give a Thanks to Latrese, Wilson and Dennis for outstanding customer service. These…read moreindividuals who works at Tampa International Airport have really made my rental car travel needs with SIXT an excellent experience. The way they took their time with my reservation and the knowledge they shared with me, I will always give SIXT rent a car my business when I need a rental car/suv. Good job and thank you again Latrese, Wilson and Dennis.

This was one of the quickest and most friendly car rental experiences i have had from any airport…read more When checking in, Kyle was amazing! I love the express check in. He made it quick, informative and even honored the price quoted via online when the actual price came up more!! The car was exactly what i needed and was very clean! Upon returning the vehicle, Fabian made it quick and easy! He was polite and super helpful!! This is what great customer service and care should look like!! Well done Alamo out of Tampa International!!

This car rental agency it's getting a rare three-star review, and that's a good thing. Windshield…read morewas filthy on pickup. Created a safety hazard when I rounded that first bend and caught the sunlight straight in my eyes. On a good note, they seemed sympathetic when I returned the car when I reported the dirty windows. I wanted to extend the rental by one day and they offered to charge me more than $75. I went online and booked a new reservation for $35. This transaction cost the car rental agency far more than they could possibly made on the increased rental rate. Absolutely no business logic. Cost the customer twice as much effort cost the company five times as much.

Had a reservation (with confirmed reservation number) they had no car. Did not honor their…read morereservation, they made. Do not use this company. They suggested I "call around" as a solution. Horrible customer service and employees could not care less about customer experience. So we were stuck with our luggage and no car. Avoid them as the reservation means nothing. Location is trashy as well.

Staff friendly, no line to wait in. Perfect. I was not charged for unnecessary things. Everything…read morewas upfront.

This is a tiny Hertz location within Ramada hotel. The facility is understaffed compared to number…read moreof customers requesting cars. The location is very convenient if your hotel is in the area and you need a car. Plus, this location is open on Sunday, but with limited hours. Be prepared to wait since there is usually only 1 person servicing multiple customers. Customer service experience will be based on who is working that day. Usman provided the best customer service. I called ahead to ask questions, Usman answered all my questions. On arrival, he got us our car. We waited roughly 5 minutes on Saturday for the facility to be opened. We had an issue with the Ford Fusion, we had to go back, Usman quickly fixed the situation and got us a new car. Thank you Usman! You are the best! 2 days later, I decided to do a last minute rental at the same location midweek for 4:30pm pick up. After waiting 25 minutes along with 6 other people picking up cars, I called the 1800 number for Hertz and canceled my reservation. Usman was not working on this day. If you rent here, you have to be very patient and hope Usman is working that day.

I will never rent from Hertz again. Their customer service is all off shore and no one could help…read moreme. Over 3 hours on the phone and then tried their Tampa location for it to "hang up" on me. We are stuck with an electric vehicle and tried to call to have it turned in. The customer service is horrible.

I wanted to take a moment to recognize Tom, at the Tampa International location branch for his…read moreexceptional service. From the moment I arrived, he were professional, friendly, and genuinely committed to helping me. He went above and beyond by making sure i received the car that I requested and felt safe in. Previously before waiting on me a customer ahead of me had an issue with being upset that he could not rent a vehicle with a debit card. Tom handled the matter professionally and courtesy. Because his effort, my rental experience was smooth and stress-free. It's rare to encounter someone who takes such pride in their work, and I truly appreciate the positive impression he made. Please pass along my sincere thanks and recognition. Tom is a real asset to your team. Best regards, Anita Patton

So what really don't like to leave bad reviews because it impacts the employees' livelihood, but…read morethe inexpensive price of their rentals is just not worth the hassle. They try to up sell a lot of the add-ons - Now I get it that they probably make a commission on this, but the way the guy did it was a bit off putting. The car I rented sat for a few days because I was at a retreat. When I went to drive it again, the low tire pressure light came on. It didn't look that low, so I drove it to a nearby gas station to get air. I called roadside assistance twice. The first time I was on hold for 20 minutes. The second time no one ever picked up. I decided to chance it and drove back to the airport to get a different car, which was nerve racking because I wasn't sure if the tire would give out while. They were nice about swapping out the car and car me an upgrade. I asked for some compensation because I had to cancel all my vacation plans for my last day of my vacation and they offered not to charge me for any gas. When I dropped off the car the next day, I asked again to be sure and there was a $20 gas charge on there. I asked them to take it off. It was a different manager , and he said he did and they would email me my receipt. I never received the receipt, so I called customer service to get one, and of course when I looked on it, they had charged me $81.00 for prepaid gas. Which I didn't want in the first place. I called back and was told that I had to wait until Monday business hours to talk to billing, which is BS because when I finally got through, it was someone in the Philippines. They do that to make it difficult to get a refund. The manager never put a note in the reservation saying that he would refund me so the agent said he had to reach out to him to confirm that he said that... So what are the odds I'm gonna get this money back? Who knows. But even if I do, I can't get all this time I've wasted dealing with this back. On the car rental websites, their reviews are much higher which makes me feel like they are not real reviews. I've rented from Sixt a few times and had much better luck with them Don't bother with this company, not worth the hassle. And to never have someone pick up on the emergency roadside assistance number? What would I have done if I hadn't been able to drive the car? I'd still be sitting there!!

Amazing service! We were traveling with two toddlers and wanted to make sure they were safe getting…read moreto and from our hotels, the airport, and the cruise port. Our driver was absolutely wonderful--he not only got us to the cruise port safely but also took the time to explain exactly where to go and what to expect for pickup after our cruise. When our flight was delayed after disembarking and we unexpectedly needed to stay at a hotel, he went above and beyond. He offered to pick us up and take us to the airport free of charge just to make sure the kids got there safely. That kind of kindness and care is so rare these days. This is truly a wonderful company with an owner who clearly cares about their customers. Could not recommend them enough!

Thank you Victor for taking care of our family! You and your team were very patient and flexible…read moredespite our being three hours late to the Tampa Amtrak station. We appreciate the timely and efficient service and information about the Tampa and Clearwater Beach area. We will be using your services again and we recommend Pick Me Up Tampa to our friends and colleagues.

Everything went well, will definitely use Turo again, loved the Jeep, very easy in and outread more

Poor service, did not have the van available when I already had a reservation. not a happy…read morecustomer.

The good: OMAR at the airport counter on Sat 8/17/24. Kind, helpful, efficient!…read more The frustrating: Apparently there is a policy that one can only extend 3 times, so I was forced to drive back to the airport to get one extra day added to my (extremely stressful) trip in FL. Would've helped if someone had told me that - either at the time of rental, or during any of the other extension communications.

Never again through Budget. Scams, pressure salesman for no reason at all. When you don't have the…read morecar reserved for your customers, don't lie about it, give them an upgrade on you not us.