We rented a car from Enterprise at the Clearwater airport for a weekend trip. The vehicle itself was fine and we had no issues during the rental. The problems started after we returned the car. First, we left several personal items in the vehicle door. We reported exactly what was missing, and Enterprise told us they found items and would send them back. When we received the package, only part of our belongings were returned. Not surprisingly, the only items that came back were AirPods (which can be tracked) and a cheap pair of sunglasses. Over $1,000 worth of other items that were in the same place were never returned, and they claimed those items were not there. That is very hard to believe. Second, we were charged an additional $1,022 that Enterprise cannot explain. No one has been able to tell us what the charge is for. We had to file a dispute with our credit card company just to protect ourselves. Finally, trying to get help has been extremely frustrating. It is nearly impossible to reach anyone at this location, and calls are not returned. Email responses, when we did get them, were not helpful and did not address our concerns. Losing over $1,000 in personal belongings and being charged another $1,000 with no explanation, combined with poor customer service and lack of accountability, makes this a very disappointing experience. We will not be using this location again. read more

Billy Roth manager of enterprise Clearwater was amazing great people skills and took care of all my needs

So I made a reservation online. I chose Enterprise because they "pick you up!" Except they didn't pick me up, since it was the airport. Maybe there was a reason the website selected that location instead of a more convenient location. I took a ride share there. It was expensive, I think there may have been an extra charge because it was the airport. I wasn't thrilled. When I arrived I was helped by a really nice, cool guy. He was really friendly and seemed to be genuinely concerned with my experience as a customer. We had a nice chat. I was then assisted by someone else who guided me to the cars. She was very nice and very pleasant also. I got to choose from a few vehicles. This was great because I am very tall and I could stand to lose a few pounds. Okay, more than a few. Fine. I got a nice newer car. It was really dirty though. I guess I was more concerned with fitting comfortably in it. The car was fine. It was comfortable and fuel efficient. Good for my budget. I took it to the car wash but that didn't do the trick. I then suspected that Enterprise may have washed it before I picked it up but some of the dirt was just too attached. Who knows? I pre purchased fuel because I was originally planning to keep the car for a few weeks. I only ended up keeping it for a few days though. There was a change of plans. It was good news, except I had a full tank of fuel. I returned the car early, but it was kind of late at night. There was one guy that I saw working. He was not as pleasant as the previous Enterprise staff members. He eventually helped me with the return. He assured me the billing would be adjusted properly. I was all set. I called another ride share. For whatever reason, it took a very long time. PIE isn't a super busy airport so I was surprised. I did eventually get home in time to make a very important, but private phone call that I would not want to make on the ride share. Overall, the experience was not too bad but the value was offset in a huge way by the two ride shares, me washing the car and me(my mistake) purchasing that full tank of fuel. I mean I think those four things totaled well over $130.00. My rating reflects shortcomings in service and value, even though two of the three people that I dealt with personally were very nice. I am rounding down from 3.5 stars. read more

came to the enterprise at st pete clearwater airport to pick up the rental that was scheduled. now to be told, "sorry, you have to have your physical card that you booked with to be able to confirm" when we had the information of the card and all information i needed when we booked... but they literally said we had to have the physical card.... what, do we live in the 1990s??? but the worst part was they were explaining to us "sorry" and not giving us a solution. no help. don't tell me what i can't do, instead help me with what i can do. terrible service. read more

Got off the plane 45 minutes ago and STILL waiting on line. All other rental car companies had at least 2 representatives working...not Enterprise. Worst experience renting a car ever! I did go to Hertz. They were willing to give me a car with for same price however my cost was tied into the ticket so they were not able to help me. When I finally got to the counter after all that time they redeemed themselves a little bit by giving me a BMW read more

Enterprise Rent-A-Car - Car Rental Near Me - Clearwater, Florida

Quick and painless service. Nothing to write home about however. The car was very clean and drove well.

They checked me out with speed. Rates were fair and they had an airport counter with the cars just outside the door. Gave me options of what car I wanted in the class or one near it. I love Enterprise. Usually cheaper than the others and if flying, then they don't hold additional monies on my card. They'll take a debit card with no worries. read more

Enterprise Rent-A-Car - Compact car option. Fiat for a day - Car Rental Near Me - Clearwater, Florida

Warning do not rent a car from this place! Thank God I videotaped the car prior to driving it off of the lot to record any damages that were already pre-existing because you better believe they tried to charge me for them afterwards and God knows how much that would have cost. Not to mention all of the hidden fees that they don't tell you about until after it's too late & then they clear out your credit card that's on file. It's pretty pathetic how they take a vantage of people that are trying to enjoy a family vacation without any worries. I wish someone would have warned my first. read more

Did a weekly rental from St Pete/ Clearwater Int. Rental process was easy and efficient as my usual experience with Enterprise. The woman behind the counter ( wish I still had her name ) was pleasant and helpful. Car was good clean ready. Return was easy and problem free. What else can you say? Thank You Enterprise. 5 star rating for all employees there. read more

Picked up our Enterprise Rent a Car at the Tampa Airport (TPA), and got the hard sell tactic to buy the added insurance. They won't take no for an answer .... hate it. Then I brought the car back to St. Petersburg Airport (PIE) and felt like I got a rectal cavity search to check in the car. Won't be doing this again. read more

My recent experience with enterprise at clearwater/st petersburg airport was one of the easiest and convenient rentals i've had.The agent was very accommodating and worked with me on the upgrade.once i was set and ready all i had to do was walk outside find car get in and go,no waiting! And the drop off was very quick and easy just park car drop keys off in box and leave.very happy with overall service.on a scaleof 1-5 i'd def give you guys a 5. read more

Enterprise Rent-A-Car - Car Rental Near Me - Clearwater, Florida

Rented a vehicle from the Clearwater/St. Petersburg location and loved the service that was provided. An easy process from the start to the end. read more

Renter be ware if renting through Alligiant Airlines. The price through Alligiant DOES NOT include any of the fees or taxes. A very big surprise when returning the car to the PIE airport. I paid much more through Alligiant than I would have paid if directly renting from Enterprise. Alligiant was not being open and clear about the total cost of rental. This is a practice Enterprise should ask Alligiant to change. read more

The best deal at the airport for car rental, service is quick, friendly and competent. I don't like the attempted up-sell for the insurance add-ons nobody using a major credit card needs, but they're not worse here than other places. Be careful not to select the car rental deal as an Allegiant Airlines add on, the price isn't lower than renting directly from Enterprise because the additional fees and taxes aren't included in the Allegiant Air package (it's very misleading, but not the fault of Enterprise). The airport operation is kind of strange, each car rental company has about a half dozen designated parking spaces in the combined lot, but your car may be parked in any one of the companies' designated spaces. I spend an extra couple of minutes looking for Enterprise space 6 when my car was in Alamo space 6. No biggie, it's a small airport, with a small rental lot. There's a couple of gas stations right by the airport, so don't buy the full tank ahead of time, just arrive in the vicinity a little early to fill up before returning. Return is as easy as check out, it's right outside the terminal so much more convenient than at larger airports, and the prices are very good too. You can in fact get your rental car while keeping an eye for your checked luggage because the rental car desks are right next to baggage claim. read more

This was the first time I have rented from enterprise and will be my last. I flew into St Pete Clearwater from Knoxville and found that my drivers license is missing. (Obviously I had it or I would not have been able to board a plane) of course they won't let me get the rental I made from allegiant app but they didn't even try and help me find another solution no taxi. No Uber. I'm not from here and the expense will be more than my rental as I have to travel to sebring Florida the manager was very unprofessional as was the service representative. They would not even get me a phone number for either a taxi or Uber not a great experience read more

We rented a car at St. Pete-Clearwater and the entire process was quick and easy. I also loved the super easy return! I believe the vehicles at Enterprise are nicer than other car rental agencies. The staff was also very nice and helpful! I will definitely use them again. read more

ENTERPRISE.... YOU WON ME BACK! Recently traveled to St. Pete/ Clearwater for a business meeting. I booked in advance, prepaid and did all that was required for a speedy pick up at the airport to make my meeting. Upon arrival I waited 1.5 hours to get my car as they where not ready. Gate agent was AWESOME he was not given the right tools to do his job. He could not do anything, just asked I report the issue to his corporate office. I did, I usually don't but I almost missed my meeting due to their delay. They did the research, quick to get back, apologized and gave me a credit back. They truly wanted me business. I appreciate them taking the time to care. I will use them again when I travel. Thanks #customerservice #makingthingsright #enterprise read more

We arrived at enterprise after waiting 1 hour at Payless car rental and getting no where! I went up to the desk literally sobbing. My husband and our 16 month old had been up since 4am and delayed flight so we were exhausted and just wanted to start our vacation. The lady working was so nice. She apologized for what happened to us at Payless and matched there price! We were in a car in 5mins!! All the check in people were so nice and don't bully you into getting extra insurance when you know you have it. Highly recommend!!! Thank you enterprise!! read more

The staff were upfront and honest and I didn't feel any pressure to upgrade or buy the extras offered. I had a great experience using them

Enterprise is a joke! Almost ruined my wedding. Enterprise in Mishawaka Indiana told my husband we did not need to make reservations for our car when we flew to St. Petersburg Florida and that they would even give us a discount cause my husbands company services their vehicles. Well we got to the enterprise in the St Petersburg airport and told them this and they said they couldn't give us a vehicle cause we didn't reserve one. I was so upset. We will never be using enterprise again. Luckily Avis was there for us and gave us a nice car cheaper than enterprise would without a reservation. My husband is making a complaint to corporate for lying to us and almost leaving us without a vehicle for our wedding and honeymoon. read more

I have used many rental car companies over the years and none of them are as accommodating as Enterprise. Thanks!

The Service was great, the Tahoe was clean and perfect for a week of vacation. I also rented 2 car seats and they were impeccably clean and looked brand new. It was so much easier than hauling car seats through an airport! Drop off could not have been easier, there were several ERAC ready to close up the transaction. Thanks again! read more

Shane at the St. Petersburg/Clearwater Airport Enterprise location was professional and very helpful. We rented a 12 person van and the one we originally picked up was very nice but after two days, the a/c blew hot air. We went back and they gave us a 12 person can that hadn't been cleaned and smelled like manure. Then we were given, as a last resort, a Kia Sedona. We decided to make it work since the a/c worked and it didn't smell bad. We lost an afternoon of vacation and though we were assured our rate would be adjusted down, it wasn't. But bottom line, Shane was great. read more

I use Enterprise several times a year and have found them to be helpful, competent, and a good value. The St. Pete office at PIE was especially so - and was able to have a vehicle ready for me at 7:00 am Saturday morning. When I returned, the check in was a breeze and I was out of there in no time. Couldn't ask for better. read more

Efficient check-in, nice compact car, in fact, it was brand new!

I went there my Costco card and was pleased with everything except I arrived at 7:00 pm and had a hard time finding the car on the lot there was no one there to assist ON THE LOT. I guess that is why the rate was lower than some others. Thanks Again. jack Taylor know how to RUN A BUSINESS!! I was also in a heart hospital that Jack funded and the service was great also. John F read more

I rented a car through the St Petersburg/Clearwater airport and the speed of the service was wonderful. Especially the return. I was nervous about timing and exactly what to do but the agent was terrific! The only recommendation I have is to have your representative available to quickly go over the cars functions when you first arrive, it could have made my trip a little more enjoyable knowing how to pair my phone to the nav. system. read more

Great service, we opted to upgrade for an extra $10.00 a day, good deal but all the add on tax crap doubled the price.

I have always been happy with enterprise car rental. Everything is always quick, problem free and accommodating. The emerald club is great and cant go wrong with that. Nothing like being able to pick the choice of car... Thanks again enterprise.... read more

GREAT experience with Enterprise while I was in Florida - They "had" to upgrade me to a larger car! ha... Counter gal was VERY nice and knowledgeable. Car was only 3/4 full of gas, so I had to kind of "guess" how much to put in to bring it back - other than that - it was awesome and the check-in guy was fast, kind, and seemed to really appreciate it that I did business with them! I'd go back in a heartbeat to Enterprise!!! read more

My friend Queenie and I rented from Enterprise and dropped off our rental car at St Petersburg/Clearwater to catch our flight home to Pgh. She had a very painful back spasm and hobbled several feet from the car before a remarkable employee named Larry asked if he could help us. Larry carried Queen's bag and acquired a wheelchair for us and then escorted us to security. Thank you Larry and Enterprise customer service! read more

We rented a sonic car for one day and was pleased with the service. We picked it up in Clearwater and dropped it off in Bradenton.

We rented a full size suv in Florida , the next morning , the air conditioner went out. I made 3 calls and spent a couple hours on hold trying to get it fixed or exchanged. 2 places put me on hold then said they would return my call but never did, a 3rd lady tried to help me by calling other location trying to get me a full size vehicle but in the end did not come through. So we spent 6 days in a vehicle with 6 people with no air in florida. I thought enterprises moto was "we come to you"! That's an understatement! read more

Car rental was easy and convenient. Rental desk was right in terminal and a short walk to get the car. We were emailed a confirmation reminder the day of pick up. Staff at desk was friendly, efficient and fast. We had a very early return on the following Sunday - one reason I picked Entrprise was that their desk opens at 5 am as we had to check in for flight at 5:30 am. We arrived a little before 5 am and they were already there checking in cars. We were checked in in 5 minutes and on our way to ticket counter. An email receipt arrived by the time we had gone through security. Would definitely use Enterprise again and this location was great. Car was clean, in good condition and we got what we asked for - standard size SUV. read more

Fast friendly service at the Tampa/ St Petersburg FL. airport. Our flight was late coming in but the Enterprise counter stayed open until the flight arrived. Counter right by the baggage claim inside the airport. Cars just steps away from the terminal. Car was exactly what we reserved. Check out and return process was fast and friendly. Second time renting here, will continue to do so for future trips. read more

I have rented from Enterprise at the Clearwater/St. Pete airport twice now and it has been a great experience both times. They are very pleasant & quick. I will definitely go to Enterprise again. read more

Enterprise in and out just what I needed. Got to the airport Third party did not have my rersavation but enterprise found it and match my rate. Thanks Enterprise, read more

Enterprise has been going down hill fast. Ive been using them for over 20 years and the last few experiences have been the same. After renting a tiny car for $70 a day- ridiculous... they said the tank was full when I got into the car at 1130pm with no employee there outside at this airport location to show this to, I saw the tank was 3/4... I called the 800 # and they said it would be taken care of. # days later, I returned the car FULL because if I didn't I did not want to pay the $5+ a gallon charge and I cant estimate how to put 3/4 of a tank in for a refill... expecting a rough refund of the difference... not even expecting to be compensated for the inconvenience... but did they fix it? no. after numerous calls and emails? no. The customer service person "Jason" even refused my several attempts to talk to his/her supervisor and refused to fix the issue. Its not the $10-20 they ripped me off for, its the principle. especially as a 20 year customer. If this was a one out of 10 experience, no problem. But I have been finding this to be the case a lot now. The problem is this company is part of a monopoly now- they own many of the other rental companies and just use other names to give the appearance of choice. Monopolies always end up giving terrible service. Look at TWC. So it is now with enterprise. Terrible service and ripoffs to get every penny they can literally steal from the customer. I am going to go out of my way to support other companies or use Uber now. You lost a 20 year customer over $10, enterprise. Dumb move. read more

I am a loyal Enterprise customer, but once again I did not get the vehicle I booked. I booked through Allegiant & booked a premium full size SUV that has the bigger storage space. I booked in March for the trip in October. Plenty of time for Enterprise to have the correct vehicle. Needless to say, after a flight with 1st time flyers my 8-1/2 month old granddaughter & her mom & dad and my 14-1/2 month old grandson & his mom & dad. We were ready to get to the car & get to my sister's house. The extra room was for the babies stuff. Plus the adults. I waited in line for 1/2 hr. then they told me they did not have the bigger vehicle. After sometime expressing my disappointment & there was not another large SUV to use we were crammed into the smaller SUV. Meaning 3 of us (the women) crawled over the 2 car seats & were smushed in the back seat. It was around 10 pm by the time we left or later. I asked for a refund but was unable to get it because they said I booked through Allegiant. But they are the ones who did not uphold the agreement. I did not have to pay the taxes big deal! And was given some coupons to use for another rental car company, but funny I do not have that rental car company in the town where I live! Also by the way this is the 3rd time that I have not received the vehicle I booked!! read more