New Vision Granite kept telling us that they are very professional and have been in this business for 17 years. However, for the slab we ordered, they did not cut it in the correct way, thus the 4th piece for a bathroom counter top cannot be made in one piece. I followed us with them several times. In the first few times, they kept saying because of the slab size was too small to have the 4th piece in whole. However, today I sent him the cutting plan in a picture and showed them that the slab can be cut into 4 whole pieces with 5 inches remaining on each side. I asked them for an explanation why they cannot cut it the right way. Then, they suddenly changed their explanation. Today they said before they cut the slab they noted some cracks on the corner of the granite thus they had to avoid that corner area. I asked them why they did not tell me in advance before they cut the slab. They said they did not want to waste time. Also, the owner (Francisco) who cut the slab was afraid to talk to us, he only asked his colleague (Paula) to talk to us. When he did the measure at my home, he was late for 45 minutes but he did not tell us in advance either. Now they just keep saying, "the slab is already cut, what do you want to do?" And they refused to apologize to us or provide any credit. read more