I am so thrilled that I found Innovation Eye Care and Dr. Hanley! We met at a local event and she…read morehad a great down to earth vibe. I have had a hard time finding the right office for me, and this is it! The office is fun, quirky, unique and clean. The glasses offerings are small producers and artists - like nothing you can get elsewhere. I was so tired of paying obscene amounts of money way for something like everyone else has. Now, I can show my personality and receive lots of compliments! Dr. Hanley took ample time with me, and I even came in for further adjustments to perfect my prescription. We solved the mystery of why I was having such a hard time with lights (even with an astigmatism correction). She is so kind, calm and patient. This is the personalized and concierge experience I was looking for. Everything is personalized - from the time to walk in the door to when you leave. From the music to little special perks when you pick up your glasses and everything in between, including a relaxation room! They have thought of everything. You are their priority and never rushed out the door. You feel like a family friend. It's truly a gem of a place! Note - there is road construction right now, so it's a bit challenging to get out onto Boggy Creek. Try to avoid busy times or you may not be able to get back onto Boggy Creek towards Narcoossee very easily.

I have been seeing Dr. Michelle Hanley since September to get the correct prescription for both…read moreglasses and contact lenses, and unfortunately the experience has been very frustrating. Over the past several months, I have had to return multiple times because the prescriptions provided were not correct. Each time I was asked to come back to try new lenses to see if they worked better. I trusted the process and continued returning as requested by the office. During one of my visits, I was informed that the fee I had already paid for both the glasses and contact lens prescriptions had an expiration date. This was surprising and disappointing, especially since the repeated visits were due to the office not being able to determine the correct prescription in the first place. At my most recent visit, I was told that the new lenses I needed to try would no longer be covered because too much time had passed since the initial appointment and payment. This does not seem fair, considering the delay was caused by the inability to get my prescription right, not by anything on my part. To make matters more confusing, I am now being referred to a specialist. After months of appointments and additional inconvenience, I feel that the situation has been poorly handled and that patients should not be penalized for extended timelines when the issue originates with the prescription process itself. I hope the office reviews how situations like this are managed so future patients do not experience the same frustration.

Great selection and doctors are very professional. I Highly recommend this place for the reasons…read morementioned above.

First time here with new patient checkups and prescription for eye wear. My husband and I both made…read moreappointments and they were so great about scheduling us, handling new insurance, providing details on coverage and explains what test costs were. No surprises here. Exams went well. Got new frames, lenses and replacement sunglasses lenses ordered. Will be about 2 weeks, very typical. Highly recommend this location. Very friendly and love the way they streamline the process. Thank you Dr Le and Kirsten!

Rarely kept an appointment within 20 minutes. On many occasions we sat for over two hours past our…read moreappointment time. One of the office clerks overcharged my dad by 100's of dollars by mistake. When I initially texted them regarding the issue my dad was having, their bot told me to take him to the ER. So you may ask, why am I still giving Toppino five stars? This rating is for Dr. Burry. When I finally got my dad seen by Dr. Burry, he took my elderly dad's injury very seriously. He dedicated the next consecutive five days to seeing him and taking care of the injury. At first he said there was a chance that his vision was gone for good, but after multiple visits and lots of home care instructions followed, little by little my dad's vision came back. I can't recommend Dr. Burry enough if you find yourself or a loved one with an unexpected eye emergency.

Not up to date on latest eye technology or equipment. Appointment took so long. Took my entire…read moremorning. Over 2 hours long. They are Overbooked. Too many patients at once. Old office. Cramped. Front staff not friendly. Felt like I was a cow in a factory instead of a valued patient. Even to check out had a long line. I have a new diagnosis that effects the eyes from a specialist and was given no info from this "eye doctor" .Incompetent. My tech/assistant was very kind and thorough but will not return.

Thank you for checking in! My family and I had a wonderful experience at You & Eyes Winter Garden…read more Everyone was so kind, professional, and truly made us feel well taken care of. We really appreciate how much you prioritize your patients. We will definitely come back when needed and will happily recommend your office to our friends. Thanks again for the great service!

Been coming here for two years and love it! Dr Vi is super friendly and explains everything in a…read morenon medical term so she's so easy to understand. They have an excellent selection of glasses to choose from too! So far I have bought three pairs! Definitely recommend going to You and Eyes!

Unfortunately this office relies heavily on the optometry technicians to do most of the work. The…read moretech does not do a thorough job and if they don't understand the answer, they still put the check that they asked and the optometrist does not recheck. The optometrist just analyzes the results that they receive and spends only a few minutes with patients.

Dr. Hoatson was an excellent doctor. She was knowledgeable and kind. She did a fantastic job…read moreexplaining what was going on with my eyes and was very thorough. She also gave me samples to try prior to purchasing the full product. It's a bit of a drive from where I'm located but well worth it. Thank you to Dr. Hoatson and staff.

This business presented an estimate for services that was inconsistent with my insurance policy and…read moremore expensive. Even after acknowledging the inconsistency, their offer was for me to pay the higher fee or part ways. I chose to part ways. - One the office staff presented the full breakdown of the costs based on my insurance benefits. The initial estimate showed that I was responsible for the entire cost of the contact lens exam. I explained that my insurance covers a portion of the exam and was told that "this is just the way the billing shows up on our end". - I showed the office staff my insurance benefits which specified an allowance, $0 deductible, and additional discount on contact lens exam. - At that point, a different person presented a new estimate. The instruction from the insurance company specifically said "Take the 15% discount before applying the allowance." This was printed on the paper the staff was presenting to me. The amount present by staff was incorrect and took the discount after the allowance, which resulted in a higher overall fee. I asked that this be corrected to match the insurance policy. The staff informed me that this is again simply the way the billing was showing up on the insurance portal. I asked to speak with someone else who could help resolve this issue. - Another office staff came to explain to me that they spoke to the billing manager and they acknowledge the policy (and the print out we were both looking at) says that the discount is supposed to be taken before the allowance, but the difference is only about $20 and my choice was to either accept paying the additional fee or part ways since the billing system could not be fixed. - I chose to part ways since, in principle, I should not have to pay for the discrepancy between Delaney Eye Center's and the insurance company's billing systems. - I wrote a review on another platform about this issue, and Dr. Salazar's response was to dismiss my claim saying that I did not come to the clinic (I did) and that my insurance calculation was inaccurate (it was not. The staff themselves admitted it was accurate.). Super disappointed by the process and the leader's response. A simple apology would have been more effective.

Dr. Salazar and her team are incredibly kind and warm, but unfortunately the quality of the lens…read morefittings were subpar. There were too many follow-up appointments needed over the first couple of years for each of my annual keratoconus fittings to give me the confidence to return as a patient. She ultimately wanted to charge me for a follow-up, rather than take accountability of the poor fitting.

BEST Eye doctor I have ever had!!! I love that she takes time with her clients and is very…read moreinformative. I will not go anywhere else:-) Me and My hubby come here every year on our Anniversary to get our new glasses

I had an appointment set up for Friday, Sept. 11. Today, Sept. 10, I was driving a long distance…read moreand was not using my phone. They texted me with a request to confirm the appt and the text demanded I respond by 2pm or the appt would be canceled. Of course, I didn't see it until after 2pm and it was canceled. That alone would not make me give a poor review. What is completely unacceptable is when my wife called to see if the appointment could still happen, the man who spoke with her was rude, unhelpful, curt, and hung up on her. Completely unprofessional. If that's how they treat new customers, we are glad to not use them, ever. We are making arrangements with a professional optometrist and are happy to avoid this business.

The person in the front Mr. Omar super professional an asset in the office very educated and…read moreknowledgeable. The Dr doesn't have people skills at all The office smells very bad like mold the entrance all dirty he should pay more attention of it.

About 4 years ago I got diagnosed with lupus, and prescribed Plaquenil. I didn't understand why but…read moremy rheumatologist required I do annual eye Dr exams. As I was riding to work one day I spotted the sign for Dr. Hallock and made an appointment. This was probably the best decision I've made in my treatment. This is a really small office, don't let that deter you. Dr. Hallock has been doing this for 40+ years and it's clear he is passionate about what he does. The most important part is he does such a great job explaining things. He took the time to explain the effects of Plaquenil on the eye and what they are looking for. He takes his time with every appointment, he's detailed and funny, he puts things in such an understandable way that you can't help but be engaged in your appt. He is diligent, patient and kind. Also if you really want to get him excited talk about race cars!