I had a very serious issue after using this cleaning company. After a cleaning at my home, I discovered unauthorized use of my credit card and reported it to law enforcement. I was later told police had video of the cleaner using my card. The cleaner who came to my home, Ashley Crisswell, was later listed in the Brevard County inmate search with charges dated February 11, 2026, including fraud-related and credit-card-related offenses. Public booking records also show prior felony bookings. My experience with the owner, Joseph Harrington, was also very frustrating. In my view, he delayed, avoided resolving the issue, and did not handle my complaint appropriately. Based on my experience, I would not trust this company in my home. read more

When we moved to FL 6 yrs ago, we hired New Sparkles. They were slightly above average then even improved for a year or so. Now I no longer will schedule with them. In the past year, we've had to have them come twice to vacuum because they did not do it in the normal clean. Also, I've been double charged twice, but the owner did compensate for that with a "free" cleaning session during the next schedule. My husband also noted that the cleaners were leaving after 1 hour, not using the entire time (1.5 hr every other week) we were billed for. I now have a new service and we'll see how it will compare. read more

The best cleaning I have seen in a long time! A big thank you to Karol and Oscar! You were wonderful to clean for us on a Sunday!!!!

They use microfiber cloths to clean the house and do an amazing job. They clean from top to bottom. We were recommended them by a real estate agency who they clean for she said they do an amazing and she was right. They are a local business that are Eco friendly. Support a small local business. Their costs are much better then any others we looked at. They quoted us half the time that the big agency quoted and it was amazing because they did. read more

New Sparkles - Their logo - Home Cleaning Near Me - Rockledge, Florida

I hired them when we moved from Titusville to Viera.We had used Merry Maids in the past and was never happy with the service.Also had a lady who works for herself for over a year but she was inflexible with occasional requests to change a cleaning day due to being out of town etc. We hired New Sparkles when we saw what a great move out clean they did on the house we just bought. They are friendly, professional, accommodating and always ask if everything is ok or do I need something done differently. LISA is usually my team leader. Sweet lady with great work ethics. read more

Hired New Sparkles specifically for construction clean which they claimed to have two "teams" that specialized in that. Team showed up which consisted of 3 young girls who were very nice but had no equipment beyond one bucket and some rags. They were able to do ONE room in 2 hours. Had to fire and have professional cleaners come in that afternoon due to moving in that day. Absolutely false advertised what they were going to be able to do and incredibly unimpressed with their "skill" of cleaning. I had more cleaning equipment in my closet than they came with. Would NOT recommend in any way. Would have refused to pay but did not believe the workers should have to suffer due to the "boss" presenting themselves inappropriately. Update to comment left by owner: We did not tip the girls in anyway. We paid the bill due to not wanting the girls to suffer but were told later by our realtor and contractor that we should have not paid a dime. We absolutely fired them. My husband walked in an literally said "please stop what you are doing." We were very nice to the girls because it was not their fault that the manager misled what cleaning service would be done. I can give specific details if needed. Grossly misled by company and incredibly irritated that they are falsely added a comment of what happened. read more

After one 4 hour (deep) cleaning and four 2 hour visits we decided to move on. Hoping we have a better experience and this is not the standard across the board. When you have a team of 2 people clean every other week for 2 hours we expect to get the FULL 2 hours. Don't come in 5 minutes late and leave 10 minutes early and charge full 2 hour and not complete the house. 2 people can get a lot done in 10-20 minutes. Examples: 1- We still had cobwebs at top of walls in toilet room after 5 cleanings and it was mentoined to staff. 2- Sliding glass door was not cleaned after leaving early (when they said it gets cleaned every time). Three of the five times we were shorted 10-20 minutes. The examples I mentioned could have been accomplished by 2 people in that time. Don't pull into the driveway 1 minute before start and leave 1 minute after (sitting in your car waiting for the clock)... and details matter. NOTES: after calling we were credited $$ for one of the times the workers left early. It continued to happen though. The main office staff was pleasant when calling, never had an issue there. I think the workers (which was never the same when they came) maybe were just seeing what they could get away with. read more

My grandmother has a town home in Indian Harbour Beach. We have all been helping over the past year to keep it clean but with busy work schedules and her not wanting help (wanting to be independent) it made it tough to go in and clean. She found this company and it has been great. When I go over to see her I can see such a difference. The only reason I did not give the additional star is because there are different people all the time. She is 92 so she notices things like this, and would prefer to see the same faces. Cleanliness wise, they are doing a very nice job. read more

Great business!! New management that really cares about their customers. Very responsive and did an excellent job on my Mother's house. Friendly, courteous and timely. Made for a great present for my Mom. read more

Hello again, I wrote about a month or so ago to tell about my terrible experience with New Sparkle. I had hired them to come and do a complete and thorough job, after we left for the summer months. After a couple of months we received a call saying that our porch fan had been running full speed for a couple of months, the excuse from the manager was that the girls were confused with the light switches, wonderful excuse, so lame! They were actually rude about it. Next the light bill every month was way higher than when were were there using power. Called the power Co. and they had no idea. We became nervous and flew down to check it out and get a few things ready for Winter. We walked in and it was very cold in there, the thermostat had been set for 71 and they just left it there and left. Of course that explained why our power bill was so high! I called them and the rude manager said that we should have called and they would have taken care of it, like We would know that they were so careless. I told her that our fan was now wobbling, we paid at least twice our normal light bill, and to top it all off the house was only half cleaned, even cheerios not cleaned from kitchen closet floor! I had paid much more for this cleaning because they said it would include all areas and when we were to return, they would clean for almost half because it would be just the normal cleaning with no one living there. They were totally not caring about the money this had cost us, and said that we probably not been specific enough, she also said they also had just bought the company a short while ago. Gee I should think they would want to work harder to build their business! The female manager said that she would speak to the owner and see if he could do anything for us, she was talking to me like she was doing me a big favor. Called her the next day and then the owner called me to tell me he would send two girls over to clean free for a maximum of two hours, I assured him that I was totally unhappy with them and he was being rude and quick with me, I was disgusted with him. We came back in Dec. only to find out they had not even been there, dirty appliances, dusty, cheerios still there, basically we had to do a thorough cleaning immediately since we had company coming to stay the following day. Save your money, this is a very unprofessional company! , read more

We've used them for over a year and until last week they were satisfactory. They sent 3 people at our request because in the past we needed the extra person when we get back from Europe. This time, they were "finished" in 2 hours but when I did the math they overcharged me by 15 minutes x 3 people or about $20 because they came over 10 minutes late. Then after they left we noticed that they really did a lousy job of dusting the window sills, the furniture, the blinds and they never even bothered to move the kitchen brush holder on the kitchen sink. I found it filthy below the holder. Then when I got the email bill it was 3% higher that it should have been. When I called them they said that they were now charging for credit cards and PayPal. It would have been nice if they had let me know that. I will never use them again. read more

Three AMAZING girls, Dominique, Brie and Francesca saved us on my moving day. They helped sanitize our new place before the movers brought in furniture and met me at our old place, later in the day, to help make sure we get our deposit back. They work quickly and do a great job! I'm so happy with the results and will definitely call them again in the future! read more

Great cleaning done by Lindsy and Sydney. They were professional, thorough and tackled my 10 year old daughter's messy room with no fear. Highly recommend and will use again. read more

I hired New Sparkles to clean my home to get it ready to put on the market. I have a 2,000 sq ft townhome and they did an excellent job of cleaning. The two women worked really hard to get everything cleaned, from top to bottom. I would highly recommend them. read more

DO NOT hire this company! The service was awful and the management at New Sparkles is extremely unprofessional. I received the absolute worst services from this company. I was a new customer who needed a "deep clean" on a home I was moving into. They didn't do anything I asked and the home looked like the girls took a wet rag and wiped a few places. I specifically asked them to clean the windows and outside of cabinets. Neither were touched. I had to clean the entire home myself before we could move in. They charged me $200! I was so unhappy I didn't even call to complain because I didn't want them to ever return. No one ever contacted me to see how my service was and if I was satisfied. 3 weeks later I was finally contacted because they wanted payment. I let the manager know I was completely disappointed and unsatisfied and I waited to speak with them before I made payment. The manager never apologized. Instead she became defensive and then threatened if my (3 weeks old) invoice wasn't paid immediately she would put a lien on my home. A few days later the "owner" called me. I explained what happened and that I still had every intention on paying the invoice but I was unsatisfied. He did not care at all about the service I received. He didn't apologize or try to make it right. He was also defensive and raised his voice at me several times and then threatened me with a lien again. A lien on my property for a 3 week old invoice? I actually had to hang up on him because he wouldn't stop yelling. I'm a Realtor and I deal with countless businesses in the industry. This is by far my worst experience. read more