I booked 321 Maids for a move-out cleaning totaling $436 because I needed the home cleaned to…read moremove-out standards and wanted to protect my security deposit. I specifically explained how important it was for me to get my deposit back and even asked the cleaner to please try her best because of how stressful the move-out process already was. Unfortunately, after the cleaning was completed, I found multiple areas throughout the home that were still incomplete, including buildup in the shower, dirt/debris in the refrigerator area, dirty baseboards and corners, areas that were not properly vacuumed, a toilet bowl that was still dirty, and a microwave that had not been properly wiped down. Kitchen surfaces and detailing also did not appear cleaned to the standard advertised in their move-out cleaning checklist. I've attached photos for reference. I contacted the company immediately and provided documentation. While they did attempt to send the cleaner back, I had already informed both the office and the cleaner that I had a strict deadline to return the keys to avoid additional move-out charges. The cleaner ultimately arrived after that timeframe, and I could not remain at the property longer due to my lease obligations. I also still had to complete additional cleaning myself afterward. I also want to clarify that I never confirmed the issues were fully resolved. I communicated multiple remaining concerns and had already informed both the office and the cleaner that I had a strict move-out deadline to return the keys. Because the cleaner arrived after that timeframe, I could not remain at the property long enough to reinspect or wait for additional cleaning to be completed. I appreciate that they initially responded and offered a 20% refund, but I personally did not feel that adequately reflected the extent of the incomplete work documented immediately after the service. After I continued attempting to discuss the matter and explain my concerns, communication eventually stopped. I would strongly recommend future customers thoroughly inspect the property before assuming a move-out clean has been fully completed.

AVOID 321 MAIDS AT ALL COSTS!!…read more I don't know what they did for 8 hours but it sure wasn't cleaning. They offered to "touch up" Monday but it's too late. This is not a touch up.it looks like they grabbed a paper towel and wiped some surfaces and poorly at that. I now have to clean everything myself before unloading my truck. They are now unresponsive and refuse to refund almost 500 dollars or services not rendered. Bathrooms, toilets, fans, windows and window sills, cobwebs, distugusting tile. All dirty. Noticed they left the freezer stayed open and leaked everywhere. Update: I poured a little bit of odoban on one section and dried it up with a paper and you could see a night and day difference in the floor. Emailed this with no response. Good evening, I have communicated many pictures and texts regarding the services I paid for. 1. Services requested and paid for: Deep Cleaning Move in. Including windows. I am demanding a full refund due to the following. Floors are disgusting. I passed over one area with odoban and the difference was notably night and day. The mop was disgusting. This clearly indicates the floor was either not cleaned or cleaned properly. Not constituting a "deep clean". Freezer door left open and leaking all over floor. Oven not cleaned. A paper towel removed the grime from the oven door. Window sills dusty. Clearly showing not even a cloth was passed. Ceiling fans dusty Bathrooms and toilets dirty. Bathroom tiles disgusting. Both toilets have rings which shows they were not cleaned. One toilet has some blue gunk on the inside that not even flushes help remove. Cobb webs under cabinets and behind toilet Refrigerator has filth around the door It is obvious the house was not cleaned much less "deep cleaned". Especially considering that this was a move in clean, I should have been able to unload my truck directly into the house. Instead, I had to purchase cleaning supplies, stop my move in process and spend hours cleaning the home to be able to move in. This in turn has also cost me an extra day with moving equipment as I was unable to unload into a professionally cleaned home. Not only has your company cost me extra time but also extra money, effort and an enormous amount of stress thus impacting my mental health. Having a maid come back AFTER a move in has already occurred completely defeats the purpose of paying nearly $500 in move in deep cleaning services. I was only contacted once in the morning and once after you supposedly cleaned. Your company did not provide any feedback if any issues arose. I expect a full refund as the services were not performed. I have provided many pictures via text. If a refund is not provided, I fully intend to submit this letter along with pictures to my credit card company for dispute and continue to take to court. This was by far the most unprofessional service received. Your company even stopped responding to my messages. @321maids #spacecoast #cocoabeach #daytonabeach #daytona #orlando #merritisland #viera #airbnb #homecleaning #centralfl #volusiacounty #brevardcounty #orangecounty @321-maids.com

Always on time, professional, personable and leaves my home spotless. Alicia is a great person and…read moreworks very hard.

Absolutely the best service we have had ever seen! Extremely polite and even worked us in on short…read morenotice multiple times. They did such a great job. I would recommend them for anyone!

Great company, bid was competitive. Staff was responsive to my questions and concerns…read more Professional and the right equipment to get the job done quickly. Old adage "You get what you pay for"

We had pressure cleaning done by Clear Outlook on the exterior of our home as well as on the…read moreconcrete decks surrounding our house - and they did an incredible job! Very professional, but also, personable. Chris (the owner) booked us himself and is a pleasure to work with. Would highly recommend and will definitely use them again for their services in the future!

Office cleaning for our company! The office always looked nice, clean carpets, clean bathrooms and…read morealways smelled fresh. Definitely recommend!

Two angels arrived at my door this morning to clean my home which had been untouched for a month…read moredue to surgery. They did an outstanding job and exceeded my expectations. Very fair price for the details they addressed.

Came on time. Very professional, thorough, efficient, friendly. Sent appointment reminders so I…read morewouldn't forget. Really appreciate their service.

This company is by far the best. From the start I was impressed by the very friendly and helpful…read moresecretary/receptionist, Charlotte. Eric (technician) arrived on time, showed me all he did, solved the problem and charged me just what I was quoted over the phone. Thank you A-Pro! Judi Jurhs

Brielle was fantastic! She was always very nice and did excellent work. Very reasonable prices and…read morevery flexible.

I had a last minute request due to an injury and was so thankful that Brielle could come out and…read moreclean for me. She was quick to respond through yelp, arrived on time, and did a great job. I really just wanted my tile floors vacuumed and mopped, but she also cleaned our shower for us (which honestly needed it-but wasn't a high priority for the week). She was here roughly a hour and a half, and it was $100.00. I threw in some extra though since I literally reached out the day prior. Top notch service and she is friendly, i absolutely recommend! Thank you Brielle!

I had done a yelp search for a cleaning company in cocoa Beach. I had four replies from Cleaners…read morewith estimates. Jose was very accommodating and had the time that I needed. He also was able to do a very good price. He was good at communication. He met us at the condo and got everything cleaned in less than two hours with one other helper. We were very satisfied with him and can definitely recommendHis services.

Great job at a great price. Timely professional! We will be…read moreusing them in the future!

I called Fist Call Cleaning to shop for pricing for our family business. I spoke to Kim and she was…read moregreat. We got quick courteous service. We needed a special cleaning for an event.

Loved April, loved her attention to detail. Thanks First Call for quickly stepping in and doing an…read moreamazing job