I booked 321 Maids for a move-out cleaning totaling $436 because I needed the home cleaned to…read moremove-out standards and wanted to protect my security deposit. I specifically explained how important it was for me to get my deposit back and even asked the cleaner to please try her best because of how stressful the move-out process already was. Unfortunately, after the cleaning was completed, I found multiple areas throughout the home that were still incomplete, including buildup in the shower, dirt/debris in the refrigerator area, dirty baseboards and corners, areas that were not properly vacuumed, a toilet bowl that was still dirty, and a microwave that had not been properly wiped down. Kitchen surfaces and detailing also did not appear cleaned to the standard advertised in their move-out cleaning checklist. I've attached photos for reference. I contacted the company immediately and provided documentation. While they did attempt to send the cleaner back, I had already informed both the office and the cleaner that I had a strict deadline to return the keys to avoid additional move-out charges. The cleaner ultimately arrived after that timeframe, and I could not remain at the property longer due to my lease obligations. I also still had to complete additional cleaning myself afterward. I also want to clarify that I never confirmed the issues were fully resolved. I communicated multiple remaining concerns and had already informed both the office and the cleaner that I had a strict move-out deadline to return the keys. Because the cleaner arrived after that timeframe, I could not remain at the property long enough to reinspect or wait for additional cleaning to be completed. I appreciate that they initially responded and offered a 20% refund, but I personally did not feel that adequately reflected the extent of the incomplete work documented immediately after the service. After I continued attempting to discuss the matter and explain my concerns, communication eventually stopped. I would strongly recommend future customers thoroughly inspect the property before assuming a move-out clean has been fully completed.

AVOID 321 MAIDS AT ALL COSTS!!…read more I don't know what they did for 8 hours but it sure wasn't cleaning. They offered to "touch up" Monday but it's too late. This is not a touch up.it looks like they grabbed a paper towel and wiped some surfaces and poorly at that. I now have to clean everything myself before unloading my truck. They are now unresponsive and refuse to refund almost 500 dollars or services not rendered. Bathrooms, toilets, fans, windows and window sills, cobwebs, distugusting tile. All dirty. Noticed they left the freezer stayed open and leaked everywhere. Update: I poured a little bit of odoban on one section and dried it up with a paper and you could see a night and day difference in the floor. Emailed this with no response. Good evening, I have communicated many pictures and texts regarding the services I paid for. 1. Services requested and paid for: Deep Cleaning Move in. Including windows. I am demanding a full refund due to the following. Floors are disgusting. I passed over one area with odoban and the difference was notably night and day. The mop was disgusting. This clearly indicates the floor was either not cleaned or cleaned properly. Not constituting a "deep clean". Freezer door left open and leaking all over floor. Oven not cleaned. A paper towel removed the grime from the oven door. Window sills dusty. Clearly showing not even a cloth was passed. Ceiling fans dusty Bathrooms and toilets dirty. Bathroom tiles disgusting. Both toilets have rings which shows they were not cleaned. One toilet has some blue gunk on the inside that not even flushes help remove. Cobb webs under cabinets and behind toilet Refrigerator has filth around the door It is obvious the house was not cleaned much less "deep cleaned". Especially considering that this was a move in clean, I should have been able to unload my truck directly into the house. Instead, I had to purchase cleaning supplies, stop my move in process and spend hours cleaning the home to be able to move in. This in turn has also cost me an extra day with moving equipment as I was unable to unload into a professionally cleaned home. Not only has your company cost me extra time but also extra money, effort and an enormous amount of stress thus impacting my mental health. Having a maid come back AFTER a move in has already occurred completely defeats the purpose of paying nearly $500 in move in deep cleaning services. I was only contacted once in the morning and once after you supposedly cleaned. Your company did not provide any feedback if any issues arose. I expect a full refund as the services were not performed. I have provided many pictures via text. If a refund is not provided, I fully intend to submit this letter along with pictures to my credit card company for dispute and continue to take to court. This was by far the most unprofessional service received. Your company even stopped responding to my messages. @321maids #spacecoast #cocoabeach #daytonabeach #daytona #orlando #merritisland #viera #airbnb #homecleaning #centralfl #volusiacounty #brevardcounty #orangecounty @321-maids.com

I highly recommend! Katrina was amazing! She showed up ready to work…read more She asked me for a latter...why? I asked. Your air vents need a good cleaning and so do your lights/fan. WOW! Above and beyond. I excused myself to myself to go back to work and when I returned THREE hours later, she was still working away, and insisted on staying until she felt "the job was done". I couldn't be happier with her service. If you want a clean, fresh home, without all the babysitting. This is for you Thank you Katrina and Injoy! I'll see you in 2 weeks. Happy Customer - Tina

Poor communication and owner sent different people out with no guidance.Climbed through window…read moreinstead of using security system.

Katherine from Space Coast Soft Wash did an amazing job! She was very detailed with the deep…read morecleaning for the house and also was a great person to talk to. An amazing value ($250) for the amount of time (5 hours or so) she spent cleaning the house! Definitely will reach out to them again!

Great communication and fair prices. They responded immediately to all of my questions. My…read moreparents opted to hire another firm but they'll be at the top of our list if something doesn't work out. Thanks again!

Brielle was fantastic! She was always very nice and did excellent work. Very reasonable prices and…read morevery flexible.

I had a last minute request due to an injury and was so thankful that Brielle could come out and…read moreclean for me. She was quick to respond through yelp, arrived on time, and did a great job. I really just wanted my tile floors vacuumed and mopped, but she also cleaned our shower for us (which honestly needed it-but wasn't a high priority for the week). She was here roughly a hour and a half, and it was $100.00. I threw in some extra though since I literally reached out the day prior. Top notch service and she is friendly, i absolutely recommend! Thank you Brielle!

If I could give these ladies a 10 star I would. I have moved several times with my company and of…read moreall the companies I have dealt with to clean out my rental, they are by far the best. They are professional, thorough, and do a truly amazing job.

I have never experienced as the Latin Ladies. The team is…read morethorough. They make my condo. Look brand new.

My husband and I bought our 1st home together in June, and I desperately needed a move in cleaning…read moredone Before carpets were installed in the bedrooms. The toilets were stained from well water, the floors were a mess.. etc. The cleaning service who was hired became ill and was not able to come. The house has to be cleaned that day as we were moving in the coming weekend. I called Kylene almost in tears. She agreed to come. I am so glad I called her!! My house was spotless!! She even got the toilet bowl back to sparkling white!! I would recommend her to anyone!! Thank you again for making a house our home!!!

Moving to the area, I requested a quote for a move-in clean and a few folks responded, but Jennifer…read more& Co was first to respond and the only service willing to adjust schedules to fit me on short notice and on a weekend. I received a very professional clean, invoice, and overall experience. Jennifer asked questions up front to determine what timeframe would be required and what was needed to deliver an accurate estimate. I feel like the quote was more than fair, and that I received above-and-beyond quality (loads of mirrors and windows to clean here). Moving is hard. Finding new people to trust in your home is hard. Jennifer's prompt responses, professionalism and kindness made this transition easier! The house is ready for move in now, and I'll be a regular client going forward.

Jennifer is a pleasure to work with. She is very flexible with her scheduling. Her attention to…read moredetail is impeccable. She cleaned our house and when she left it was spotless and smelled fabulous. We are very glad we found her and will definitely use her again.

Today we had our Carpets cleaned by Greg...We have used his Carpet cleaning service many times in…read morethe past 16 yrs since we moved here to VIERA from Massachusetts...He was professional and did a Great job! We always recommend HALEYS COMET to our neighbors & friends when asked...We highly recommend HALEYS for a job well done!

Never hire this company if they don't take priority in safe driving they're definitely not going to…read moretake priority in your home. reckless driver from this company almost caused a 4 car pile up on emerson road and went into a completely illegal turn to get across traffic then proceeded to BLOCK TRAFFIC the van was sticking half way out in the lane and not go turn at the light and have patience like a safe driver should've ... definitely wouldn't recommend this company they need to go have their employees take driving lessons seriously!!!!! No wonder why we have no many accidents in Brevard County because entitled company/people!!! Have a great Tuesday :)