I've been her a few times years ago--this place is amazing. Wonderful staff. Their massages are…read morealso amazing. Very recently, I purchased a spa package for my mom's birthday-- to enjoy a relaxing spa day and forget about her worries. The owner was such a sweetheart and so accommodating, along with her staff who were also so helpful. My mom came back so refreshed, she felt like the staff were so kind, attentive, thoughtful, and displayed great professionalism and quality in their services. Her favorite was the facial! She also really loved the massage! It put the biggest smile on my face when I saw her come home from the spa-- she looked like she can just melt in a chair and drift off to sleep. I highly recommend this place! Customer service + excellent quality = the formula for a successful business and a great experience for the customer. Thank you all for making her day memorable!

for the very first time I step inside this place I had an unpleasant experience. I waited for more…read morethan 20 minutes till I ask to be seated while I wait. The front desk girl is clueless. the place smell like mold and old furniture, it looks old and dark like you walk into a thrift store. I'm sharing this review to be transparent for future clients. I left a pair of sunglasses at the spa and informed them that I would return to pick them up after I had recurve a call or text that I had left them behind. As I was traveling for a few weeks. When I finally had a chance to stop by I was face with disregard, then I finally called since I didn't hear from the owner about a month later, I was told they had been discarded. Unfortunately, there was no notice given, and the conversation felt more argumentative than understanding. These sunglasses were sentimental to me, and while I understand that businesses may have policies, I was disappointed by the lack of care and communication around a client's personal belongings. This experience affected my trust and overall impression of customer care. A month is not enough to trow customer belongings away without calling them first and assuring that they'll stop by to pick them up and assume that they'll just be forgotten. This is not so much about the sentimental value of the sunglasses but about being respected and treated with dignity. I hate to have to leave a bad review for them as is sometimes I almost never like to do but given her mannerism and demeanor I cat let this happen to another person and to our community.

The best skin care technician I've ever experienced, Candice delivers the best facial rhythmic…read moremassage technique on the planet, which she learned in Stuttgart, Germany. There aren't many skin care technicians out there that parallel her refined skill. She is now located at the Firebird Plaza on Ojai Avenue, after many years at the Herb Garden on Montgomery before relocating to 310 Fox Street, the former Ojai Icehouse and Warehouse. Give her a call if you want to experience the best in skin care. 805-646-9747 and 805-798-7950.

The facials here are amazing. I've been coming here for many years and it's like a little slice of…read moreheaven every time! Candice is so professional, nurturing and really knows her stuff. I have very sensitive skin and she customizes everything for my needs. I leave feeling relaxed, cared for & positively glowing.

Great place for an amazing massage. Just had one of the most amazing massages of my life here…read more They accommodated us after a hike by allowing us a shower. Now ready for a margarita!!!perfect start to a birthday weekend!!!

Very disappointing experience and even more disappointing customer service afterward…read more My sister and I specifically requested deep tissue massages with quiet technicians, one therapist talked loudly the entire 90-minute session about inappropriate personal topics that could be heard through the walls. My own therapist was chewing a throat lozenge during the massage and even dropped it on me. I was charged for a deep tissue massage even though the therapist confirmed she performed a Swedish massage. We were forced to overtip because the front desk didn't have change. This was our second bad experience here, last time the tech scrubbed so hard we left bleeding. Kim the owner promised to investigate and call me back, she never followed up despite my emails and calls. No resolution, no accountability. We will never be back

I recently had my first facial at Juniper Lane Skin and I can't wait to go back for another!…read more I was in Ojai for a quick getaway and was looking for a quality cruelty free facial. I was so lucky to find this gem! Alli is such a doll and has the most magical touch. Her spa is super cute, so relaxing and definitely gets bonus points for being immaculately clean. I love the fact that she only uses natural, cruelty free products and that most are vegan.

Robyn Nisbet is a skilled aesthetician and I thoroughly enjoyed my facial at Juniper Lane. Her…read moreexpertise in massage adds a deeply relaxing and healing element to this purifying treatment. I left rejuvenated and glowing and will definitely be back for more!

Denise Heller is a hair genius. I went in specifically…read morerequesting someone skilled in cutting fine, straight hair. Only 2 out of 5 hairdressers I saw knew how to cut my hair and the last haircut was a sad, confusing looking botch job. Densie not only transformed the cut into a sleek, pixie do but she replaced all the color I lost from both haircuts. She knew exactly what I wanted without me explaining it to her. One of the best hairdos I've ever had !

This is a cute little shop on the main row in Ojai that boasts fragrances, self care luxuries, and…read moreblow outs. We stopped in and moisturized + my friend purchased several bottles of fragrance and bath bombs for our group to feast on during our trip. The salon is in the back hidden from the street and regular shoppers, which I appreciate because the fewer people who see me with wet slicked back hair, the better.

Linsey is a very talented artist. She microbladed my eyebrows and they are perfect! I was hesitant…read moreto have my brows done as I have seen some brows done by other technicians and they looked scary- too fake- too dark. Linsey has such a sweet and gentle demeanor and explained the process so thoroughly that I decided to trust her and book an appointment. She listened to my concerns and gave me exactly the look I wanted. I'm so happy I did- it is so convenient to wake up and go- and my brows look perfect. Can't wait to have her do my lips next.

See Le for all your nail needs! (You can thank me later!) She is gifted and very thorough. No…read moreshortcuts with this technician! Her room and her equipment are super clean and she clearly marks and follows board guidelines with her tools. She is so friendly and truly cares for her clients!! I recommend her to everyone I know.

This is the best and most unique facial you will ever get. I totally stand by my review from years…read moreago, only the location has changed. She is downtown, close to a plaza park. This is a relaxing, personalized spa experience and I can't wait to go back. Bridget was out of commission for awhile and I never found anything close to this. Facials and massage tailored to your needs. Read my original review, please.

I had a facial by Bridget yesterday and it was by far the best one that I have ever had. Super…read morecomfortable atmosphere and so impeccably clean. She makes you feel right at home. Her neck and arm massage were amazing. I can't wait for my next visit with her! This was a perfect gift to myself for the day after thanksgiving. Thanks Bridget.

First things first, the shop is adorable! I loved that it was nestled in the neighborhood behind…read morethe downtown area. If I lived locally, this would definitely be my go-to shop! I was desperate for a style for an event - I had tried to do my own and it was disastrous! I got a last minute appointment in and was grateful from the beginning. I was there a tad early and I believe it was the owner that brought me some water and was very friendly and welcoming. I was visiting out of town for an event, so I did feel a little out of my norm, and the ladies at the shop made me feel comfortable and welcomed! I had Kelsey for just a blowout and style and she KILLED it! Not only did she whip it out in like 30 minutes, but all night everyone asked who did my hair. If I'm ever back in that area, and in need of a style or even a cut, I will be back in Kelsey's seat! She was clearly very skilled and so personable. xo, a grateful customer

I've been a loyal client of this salon and of Jen for nearly eight years, always receiving…read moreconsistent results and trusting her fully with my hair. Unfortunately, my most recent appointment in September was one of the most upsetting experiences I've ever had with a professional, and I feel it's important to share what happened so others know what to expect. I came in for the same highlight service I've received for years, right before an important weekend of extended family photos. For the first time, something went very wrong: my natural base color-- which has never been touched in eight years-- was visibly lifted. My hair looked washed out, too warm, and completely unlike every result I had ever had from her. I sent photos immediately, and she agreed at first that the highlights didn't lift correctly. She offered to come in on her day off, which I appreciated, but the correction did not fix the problem. Instead, I was told that the issue was because my hair "wasn't clean enough," and she strongly defended her brand-new assistant, even though the only difference between this appointment and every previous one was that the assistant applied the toner. I raised my concerns respectfully, but was met with dismissal, defensiveness, and comments that felt extremely invalidating and gaslighting-- including being told that maybe my emotional life was the reason I didn't like my color. This was particularly hurtful, because what I was seeing in the mirror was very real. She eventually issued a refund, but never apologized for the mistake, never took responsibility, and--most disappointing--never once attempted to fix it or reach back out to make it right. I reached out again with kindness, clarity, and photos, explaining exactly what was still wrong with the color. She never responded. It has now been two months with no follow-up whatsoever. Because of the result, my family photos that weekend were ruined for me. I have spent months feeling unlike myself due to the dramatic change to my natural base color. A highly reputable stylist in a nearby town reviewed my before-and-after photos and confirmed that what happened was not my fault, that the base was clearly lifted, and that the way the situation was handled was unprofessional and disappointing--especially given my eight-year loyalty. Thankfully, this new stylist is now helping me correct the damage over a series of appointments to return my hair to the natural, flattering color I used to have. It genuinely saddens me to write this review. I valued the years of trust I had here and I had hoped for accountability, a sincere apology, or even a simple willingness to help me correct the issue. None of that happened. I'm sharing this so others know that if something goes wrong, you may not receive the honesty, care, or responsibility you would expect from a professional. My hope is that no other long-term client has to experience the same level of dismissal or emotional distress I went through. If the owner ever chooses to reach out and sincerely make this right, I would be glad to acknowledge that. But as of today, two months later, that has still not happened-- and that is the most disappointing part of all.