We had a water leak from our upstairs bathroom, into our newly remodeled kitchen and down into the…read morebasement. Three floors of our home sustained significant and notable water damage. I was given Mike Butler's (at Rubin and Rosen), contact information from the contractor who remodeled our kitchen, and Mike was at my home within 1.5 hours of my initial contact. He met the insurance agent at our home and immediately led the entire process for us, including ensuring the proper abatement was completed by the restoration company Total Restoration Industries(excellent as well), and negotiating a fair and equitable claim with the insurance company. When the insurance company wanted to re-inspect the property prior to final adjudication of the claim, Mike made himself available and was in our home alongside the insurance representative, answering any questions that came up. Again, Mike led this entire process to perfection. Bottom line, Mike is the consummate professional, knows what he is doing, and it is clear he knows how to partner with the insurance company to ensure a fair resolution to our claim. The end result will ensure that we are able to repair the damage to the home from the leak, without worry. Highly recommend if your home or office has sustained damage, that you give Rubin and Rosen a call. EXCEPTIONAL service. Thank you Mike Butler for all that you did for us.

My husband and I feel so fortunate to have worked with David Poggioli at Rubin and Rosen. I will…read moretry to keep the review concise - but this experience has taught me the value of reaching out and trusting a public adjuster when dealing with a substantial insurance claim. Our 2 family in Park Slope suffered substantial water damage after freezing temperatures caused an uninsulated water pipe along an external wall to freeze and burst. We documented the damage with videos and photos and various receipts. Our insurance company first tried to dissuade me from filing the claim. They later did make an offer after inspections etc. However, after consulting with David we trusted him to manage the communications and negotiations. I sent him all my photos and receipts and was able to limit the time, worry, stress and interaction with our insurance company. And we ended up with approximately triple the amount that they initially offered us. The fee that we paid Rubin & Rosen was money well spent. Also, the renovation work took much longer than expected. We had a delay of 7 months waiting for DOB approval for the work in our home. The water damage led us to discover the home's wooden beam foundation needed to be removed and replaced with poured concrete foundation, etc. The insurance claim is usually paid out and liquidated within a 12 month period but with the DOB permit delay, the delay in construction because of stop work orders during Covid 19 in NY in 2020, and issues during construction, it took us over 12 months. David helped us throughout! He made sure we were able to claim the full amount. Also, his calm and rational approach to the property damage and managing the insurance claim turned a nightmare into something manageable. I had also received help and support from his colleague Beth -- I highly recommend their firm and these specific professionals!

After dealing with kitchen damage, I realized the actual repair part was only half the battle. The…read moreinsurance side of everything was honestly more overwhelming than the damage itself. Every phone call felt like I was speaking a different language and I had no idea what was actually covered versus what I was being told. Finding NYTDR completely changed that experience for me. What I appreciated most was that they approached the situation like people who actually understand how stressful it is to have your home disrupted, not just like another construction job. They caught things in the kitchen that I would've never thought to document for the claim and explained the process in a way that actually made sense. There were multiple moments where I probably would've accepted less from insurance if they hadn't stepped in. The kitchen now looks better than it did before the damage happened, but honestly the biggest value was having people who knew how to navigate both the restoration side and the insurance side at the same time. That combination is rare. Most companies either know construction or know claims. NYTDR seemed to understand both equally well, which made the entire process way smoother than I expected.

Top notch company. Had multiple positive experiences with them. Communications were excellent and…read morewould recommend them to anyone in search of their service.

We were so devastated when our restaurant burned down last year and we find it hard to understand…read morewhat losses our insurance company will pay. However, one of our customers, referred us to a public adjuster, Brian Evans, of Eastern Public Property claim and Risk Management. Brian walked us through our policy and explained to us in details what is covered and how to approach the insurance company. We discovered that we were under insured and to rebuild our restaurant, we need double what our policy would pay out. Fortunately, with Brian's help, we managed to squeeze an additional 50% more from insurance; which reduces the amount by thousands of dollars to rebuild! Brian also offered to help analyze the insurance coverage for our other stores so we will not be caught under insured again - for Free. What great service!! We will use Brian and Eastern Public if something unfortunate happened to us again and we whole heartedly will recommend this company.

5 star consultation!!!…read more Direct. Highly knowledgeable. Articulates complex information in a way that is understandable for someone with little/no insurance claims experience. Organize yourself. State high level the facts of what happened. Then just listen and answer questions. Keep listening and take notes if this is all new to you (it was for me). I was able to ask questions and learned a lot more, which helped me make a decision the following day on how to move forward.

We had a fire at a neighboring store which caused extensive damage to our store and products. Its…read morea very tough time and unfortunately there are a lot of companies who send out their "adjusters" to "help" you out. They have their badges and IDs around their neck to seem official and immediately ask for your info, as you are watching the FDNY break down your store front.. NY Adjustment, is quite different. Very professional, and they treat you with respect. After speaking with Louis, their onsite agent, Anthony came onsite to discuss our claim. They brought in the right companies to evaluate the damage and we were able to receive full asking from my Insurance Company. It was dragging along, and Anthony knew the right way to proceed to finish the claim. They have been in business long enough to know the network and fellow colleagues in the business. Acting and dressing professional goes along way too.. Highly recommended, i do not regret a thing.

We contacted NY Adjustment Bureau and worked with Anthony S. Luparello, SPPA the day after we had a…read morefire in our house. They came on a Sunday to assess the damage and by Monday, the team of inspectors and Insurance Representatives were at the house. It was very impressive to see how fast the wheels were turning to repair our home. Anthony took care of everything, he dealt with the insurance company and ensured that my husband and I had temporary housing. He retained the contractors, cleaners, Tech Company, movers etc. and was responsible for the entire restoration. The contractors, which Anthony hired, were very professional and they completed the project, working in unison with the insurance company. Soon after we moved back into our house, we had a flood in the basement. Once again, Anthony took charge of the situation and the restoration was completed with alacrity. We are very happy to be back in our beautiful home and we highly recommend Anthony Luparello, for his expertise and care.

Accela Public Adjusters seemed pleasant, respectful but are mediocre mediator adjusters who say…read morethey assist with property damage claims, including creating detailed damage estimates - especially if your insurance is good, they claim to manage contents inventories, as well as negotiating with insurance companies - to get every copper penny they can get - no doubt. Don't be swayed by them, who talk a good game because the dollars are pocketed to their advantage. I'm not a complainer but how many times do you have to state issues/concerns especially when everything was so blatant and spoken of at least once. It should've been recorded and corrected without further discussions, however not in my case, so I was aggravated that issues were not taken care of in a manner which I felt comfortable with by Accela Public Adjuster. Look, I get it that they (contractors etc.) all work together to get paid. No way ever would I recommend Accela Pubic Adjusting to anyone who may be in a situation where they really need help.

Accela Adjusting is a great company! Noel Olmo was a great person to work with, he went out of his…read moreway to make sure that everything went smoothly and quickly! I recommend him and his company if you ever need a public adjuster you will not regret it.

Susan was absolutely wonderful to work with! We had our Feng Shui consultation with Susan over Zoom…read moreand were genuinely thrilled with the experience. We learned so much about our home and how the energy and placement of things can influence different areas of our lives. What has been especially exciting is seeing some positive movement already. My husband has started seeing potential new job opportunities, and we're really feeling the benefits of the changes Susan recommended. Thank you so much Susan!

I highly recommend Susan Chan. Besides her knowledge of Feng Shui, she is honest, she invests the…read moretime to offer the best advice, she is responsive, she welcomed follow up questions, and she took the time to explain why she made her choices. My needs were not for the interior of my home. Instead, it was to seek help choosing a burial site for my wife. She was open with me about this as being something she did not specialize in, but that the main principles of Feng Shui would still apply to this discipline. I was on a tight deadline, given the burial date, and she made time in her busy schedule to meet my needs. She was able to work from videos I made of the choices the cemetery offered, and began studying them right away. She discerned much from what I sent, but if there was something she was uncertain about she asked, rather than just assuming. And then when we had the consultation over the choices she picked the best one, which was not the one I expected. I greatly appreciated that she explained the pros and cons of each one, and why she made the recommendation. I went back to visit there and it led to follow up questions, and she was very responsive at answering them fully for me. She made me feel comfortable the entire time; she's a genuinely nice and caring person. I can't recommend her more highly.

We hired Atlantic Adjusting Company after a house fire during one of the most difficult times in…read moreour lives, trusting them to help us rebuild and guide us through the process. We were told our home would be completed by November-December of last year. As of March 2026, nearly two years later, the project is still not finished. While the exterior appears complete, the interior remains largely unfinished, with no walls and no meaningful progress. Paul initially assigned his brother, Anthony, to manage our project. Unfortunately, that arrangement did not work out, and the project suffered from a lack of progress and follow-through. At some point, Paul had to bring in another person to take over, which in itself reflects how poorly things were handled from the beginning. Even after that change, the project remains stalled. Communication has been one of the biggest issues. We have made repeated attempts to contact the company over an extended period of time, and calls and messages have largely gone unanswered. There has been no consistent follow-up, no clear updates, and no accountability. From our perspective, there are no visible permit delays or external issues that would explain the lack of progress, which makes the situation even more concerning for us as homeowners. We entered into this agreement in good faith during a very vulnerable time, believing this company would advocate for us and help us rebuild. Instead, we are still displaced, still living in a rental, and still without answers nearly two years later. This has been an incredibly frustrating and disappointing experience. We strongly encourage anyone considering working with this company to ask detailed questions, document everything, and proceed with caution. We hope sharing our experience helps others make informed decisions.

This Atlantic Adjusting Company failed to remit settlement proceeds. My insurance company send the…read moresettlement last 2025 July and Nov to Atlantic Adjusting Company. About January 8,2026 they issue to me the check for the content i deposited the check January 23 but the check returned unpaid(dishonored) due to insufficient fund. Since that time i have maintained extensive written comminications with Paul Pena. These comminications documents repeated delays, unfulfilled promise of wire transfer or cashier check, missed schedule meetings and inconsistent explanations. Despite issuing writted demand for payment on Feb 5. Atlantic Adjusting has failed to remit the money owed to me. Instead, I was informed that the funds were placed back into a escrow account, which appears to be another delay tactics preventing me from receiving my rightful settlement proceeds. Also the dwelling claim payment it was made payable to Atlantic Adjusting, myself, my father and my mortgage company .We never endorsed the check nevertheless Atlantic Adjusting deposited and negotiated the instrument. Also, We didn't sign any contract with them to take over with the contractor and architect they hiring this people with without our knowledge and not even informing us who is this company they dealing and no information like who's the contact persons and the name of the company. I ask many time i need to have meeting with the contractor and the architect always no show just always promising but no action. Paul doing his own way hiring people not giving information to the client. Then all you know next they pay this company $$$ this kind of amount and is over pricing. Like example the Demolition he said it cost $70,000 because it was manual work they did. They dont even gave me the estimate or the price how much it will cost and after demolition no receipt presented for all the work done. They overprice the labors. It was traumatizing for my family we lost our house but this is more nightmare to us that knowing all the money we have Atlantic Adjusting Company holding the insurance funds for rebuilding our house & content funds. I thought when when i first meet them they all good people and trust them to rebuild my house. They always have sweet talk but no action made and always missed the meeting or i mean never show up at all. I'm hoping this will not happen anymore to the other people. This lesson learn from us and hoping this help some people also to be aware with dealing to Public Adjusters especially with Atlantic Adjusting Company. It is hard to be a victim like this we are suffering, overwhelmed, devasted and traumatized for there service.

A fire broke out on my building confined to the 3F but causing extensive smoke and soot damage,…read morethank the gods my smoke alarms worked and no one was hurt! The first immediate call was from my 1st f tenants screaming at me. I live long distance. The second call, within the hour was from Chris Persky who was on the pavement talking to my tenants and calming them down: he explained to me who he was and what he could do for me. I had no idea what an adjuster did, I somehow trusted him over the phone mostly because of how he was dealing w. the tenants in real time there. On the 3rd day after he began working for me, I signed a contract with him. I am truly glad he was there, I feel very lucky he was! The ensuing ordeal to bring my place back to livable condition (3 apartments +store) took about a year and a half. The insurance company was horrid but Chris stuck with it every step of the way to get my max. I am going to outline here the entire process for the benefit of anyone who might end up having a fire like mine, steep learning curve and how could a single building owner like me know all these things? it's my only property and at the time I was living long distance. My 1st F tenants were always extremely difficult, asking for give backs and improvements, mean and nasty, abusive to workers I sent it. Nightmare! Their floor, was untouched by the fire but from the get go, I could see their brains working on trying to get the most $ they could from me and making trouble which they did big time. For them, I would need a lawyer and 8 months loss of rent and misery to evict them. Chris, bless his soul, "got them" from the word go, was a perfect gentlemen with them, explaining what their rights were and giving them help and advice. They tried their hardest extort things from us. Chris became my emotional support during my dealings while they tried every devious trick in the book to make things hard for me: I had sympathy for them, but they wore it totally out! Chris had the place cleaned for them top to bottom but they complained it was not a good job and so we had it cleaned again, yet they were difficult allowing access. Red Cross dealt with anyone with housing issues; my 2F tenant had apartment insurance and therefore got housing. They had to leave all the personal effects which were under lock down in my place. Chris helped them with all their concerns and I felt so relieved to have him do this. He dealt with ALL their concerns. These tenant issues alone? were worth his fee. Chris called in a demo company. This was a bit confusing for me, I somehow thought that this group was sent by the insurance company to keep the cost down. That was not the case: it was a company known to Chris that then, I hired to do the work. The only bad thing about this company was that they should have tested for asbestos because it later showed up in the hallway plaster but they got the job within 2 weeks. My 1f tenants decided they did not want to re-occupy the space which they had put major $ into (store and apartment combo) and sought to cause chaos with me, lobbing 5 different Violations against me, some absurd (mailbox not attached to wall). They were also very very nasty to me and to Chris but he never "cracked" and always reported to me the dialogues he had with them. Then, asbestos was found in the hallway: this is something no building owner wants to hear; this set back my renovation by about 3 months. The city steps in and drives the process. Chris got the insurance company to pay out money for the remediation; did not fully cover it btw, but honestly? I did not expect I would get anything for that. (PS Big Apple remediation were fantastic! see my review of them) During this entire process, Chris was ALWAYS responsive! most often answering me within minutes. I can't tell you how important this was to me and kept me calm and like there was really someone there to help. There was some tension over the fact that the insurance company wanted only to pay to "put things back as they were" and not, for instance, pay for updating the electrical which may have been damaged by the fire. They wanted me to simply "clean" the soot, prime and repaint. I ended up doing substantial upgrades to the space that made it safer. Chris understood this and we worked to get my max payout. The other thing was that the process dragged on forever for many reasons, Seneca Insurance (don't use them!) was the worst on getting me my money and this DELAYED my renovation by months and months! my contractor of course would not work without money so I lost more months of rent that was necessary. Chris did get me the max of rental loss which if I had fully understood my insurance company is not a full payout but a % on the total. (make sure you understand this part of your insurance policy). In closing? Chris and Anton where GREAT available 24/7 as stated by others and that was truly amazing! You would be lucky to have Chris on your job.

I am not writing about the experience I had had with Anton as a whole. My complaint is with the…read morePublic Adjuster Larry M. As an adjuster he gets you the money from the insurance company that will cover your losses. But as a person of relaying information to you from the insurance company, he is a disaster . Had a fit in the Kitchen in Jan. 1021. Has a lot of smoke damage in which most of the contents of the house were emptied into a pod in the driveway. The pod needed a permit in which it was Larry's job as a Public Adjuster to advise the home owner to apply for a permit with the town. Larry M. did not do this. Blamed everyone for not acquiring the permit. Subsaquintly I was issued a summons on the pod which I fortunately had dismissed. The real resulting problem came right after this. I had to start repairing and replacing damaged items from the fire. With most of my belongings in the pod, it would have been a simple task. Had to replace carpeting with hard wood floors and to paint the entire house. The Insurance company adjuster told Larry M. that, because there were no permits issued on the pod, that the contents either had to be removed and placed into storage, or removed and placed into two rooms of my house. That is not how this wend down. I was told by Larry M. I had to get permits for the work to be completed on the house, which is a big lie, because there was no structural damage, and no plumbing or electrical work. Larry M. also stated to me that the contents had to be placed back into the house. I had no choice with the information relayed to me by Larry M. but to put the contents back into the 2 rooms. NEVER let Larry M. relay information to you. Get it directly from the horses mouth. This cost me months in which I could not start repairs. Now the contents has to be taken out by a contracted mover and placed into storage. The insurance company knows the truth as to what transpired and is paying for the removal and storage while the repairs are being done. Pictures of wall to wall boxes and furniture should be visible. I DO NOT recommend Larry M. to anyone attempting to hire a public adjuster from Anton Adjusting.

I called Big Apple Mold Removal over concerns about mold in my window AC unit. Instead of…read moreimmediately charging me to come inspect, they asked me to send a picture/video to assess. They called me right after to confirm it was mold and explained that a professional assessment would likely cost as much as or more than a new unit. They were so kind to let me ask additional questions and help out without any extra cost. I've now purchased a replacement unit instead of spending what ultimately could have been double, and really appreciate the help they provided!

Just had my inspection last night, and they were able to accommodate my later hours. I…read moreunfortunately didn't catch the inspector's name, but he was amazing and looked over my kitchen and bathroom where I've been dealing with persistent leaks from an upstairs neighbor and shoddily done repairs by my property manager's "mold guys". He identified areas of moisture that I wasn't aware of and took his time making sure everything was looked over. He also took samples I requested. He was great and so nice and explained everything in so much detail! I don't have the report yet since it was just done last night but just wanted to let his team know he was great!

The representative was very nice at firstband appeared to be sincere. He managed to promise much…read moreand at the end delivered OK.

Once Phil called to make an appt things started happening with my damaged home. He, Colin and Lyman…read moreshowed up on time and got right to work. They were professional friendly and efficient. Phil responded to all my calls and questions and the three guys made me feel comfortable and confident with their work. I hope the rest of my reconstruction goes as well as this part did. Thanks guys!!!