John Marciano has my highest regard. He turned what a nightmare into a manageable experience and he handled each and every aspect with respect, professionalism, and graciousness. Needless to say, I was impressed, and I am not easily impressed. John knew exactly what to do, who to call, how long things would take, how to navigate through each and every aspect of, for us, a 9-month ordeal that started with an electrical fire in the middle of the night and displaced my sister and her family and their pets for 9-months while the insurance company did their thing and the reconstruction took place. Before the fire in Nov 2014, I did not know public adjusters existed. When the fire happened, only my sister was home. One of my nieces, her daughter, was visiting with me in MA. We got a call at 2AM from my sister who was in a histerrical state given that she woke up to use the bathroom and discovered her house on fire. Miraculously no one was hurt and all the pets were safe. My niece and I packed up and drove to Brooklyn. By the time we arrived, we had received a few phone calls from Public Adjusters on my cell phone and some had gone directly to the house. I had my niece take down the information to research when we got to Brooklyn. In Brooklyn I got online and started researching. Rubin and Rosen had great reviews. I discovered that wasn't true for all Public Adjusters and one who sounded professional on the phone, I later learned when I looked on liine that he had been involved in several hundreds of thousands of dollars of fraud with a contractor is scams that ripped off people after the hurricane. Scary. I interviewed John in person before agreeing to work with him. He was professional, courteous, knowledgable, and got right on top of everything. He had at his fingertips the names of people and the numbers to call to get my sister, nieces, and pets safely settled initially in a hotel, then in an apartment within a week. He knew the people at the insurance company (in our case Allstate) and took care of everything. Each one of these would have been a research project for me. He freed me up so that I could fully be there to support my sister and family in this nightmare. He returned calls and emails promptly, answered all questions directly, no run around. When I wanted to discuss or understand something he was always willing to fill me/us in on the details. He also gave us knowledge ahead of time of what to expect as things progressed so that there were no surprises. I can imagine what this would have been like without him. I learned a lot from him and I'm truly and deeply grateful that he was the one I chose. I was glad I hired him, and I am confident that you will be too. read more

Last July, I received a phone call at work telling me that I had a major fire at my home. I immediately left, and rushed home. When I got home, I was relieved to see none of my family members were injured. Now what do I do? Within 20 minutes, I was given about 20 business cards from different adjusters. Each was pitching their own service. I honestly didn't know what an insurance adjuster was, or realize their value. The next day, I did several hours of research about insurance adjusters, and decided it was in my best interest to hire one. Before hiring an insurance adjuster, I used the internet to do extensive research. I consulted the Better Business Bureau, Yelp, Angie's List, and Google. I also spoke to several people who had major fires. I'm glad I did this research because some insurance adjusters have shady backgrounds, and rip off their customers. I eliminated about half the insurance adjusters immediately. As I did further research, I interviewed several adjusters, and asked for references that I checked out. The name that kept coming up as the best was James Guercio of Rubin and Rosen. I decided to hire him. I am so glad I hired James Guercio of Rubin and Rosen. He and his staff were with me from start to finish answering questions, and giving sound and prudent advice, while looking out for my best interests. He and his staff have an excellent rapport with the insurance companies, and handled everything. He is patient, and asked important questions in guiding us through the process. The fire was very extensive, but James and his entire staff made sure the house was fully restored. James is down to earth, professional, and hard working. There is no question big or small that he doesn't answer. James called constantly advising us of his progress. He dealt with the insurance company, and took care of all facets of the claim. He used his extensive expertise to get us a settlement we were very happy with. This was a very difficult time for my family, and I want to thank James and his staff for their support and kindness. Hiring James was the smartest thing I could have done. It is without reservations that I highly recommend James Guerico and his staff at Rubin and Rosin in dealing with insurance claims. I also wish to note that Rubin and Rosen have an A+ rating with the Better Business Bureau and excellent reviews on Yelp, Angie's List, and Google. read more

Around midnight on January 21st 2015, our Victorian caught fire. It was always going to happen, we just did not know that. Could not know that. The fire started behind a fireplace, in a wall. The fireplace looked sound but, because of some ill-advised work done by the former homeowners, it was not. Whether you are reading this because you have suffered a fire or a flood or some other calamity, one thing we share is we both know how disorienting this moment is. And while you do have my very real sympathy, what you actually need is help. Now. I will not sugar coat this and say the path back is easy. It is not. Worse, the insurance company is no longer your friend. The insurance company adjuster is not looking out for you. What you need right now, more than anything, is someone on your side. We chose to retain Rubin and Rosen. And you should too. In this moment, you are wondering "Is it worth committing part of the final settlement to hiring James Guercio and his company?" All I can offer you is our experience. For us, the answer was a resounding yes. I make no exaggeration when I state that I have simply no idea how it was James got the settlement he did. Our structural and personal property settlements were more than 40 and 50% larger than that offered by the insurance company. And that was not the end of the road. During the restoration we found we had to undertake additional work to bring the repairs into line with current NYC Department of Buildings code. Do you know if such code upgrades are covered by your policy? Did you know such a rider even existed? We didn't, but Rubin and Rosen did. That was another $79,000 the insurance company didn't mention. We finally moved back home in November 2017. And the home we moved back into was not only every bit as lovely as it was on January 20th 2015, it was far, far better. And I can honestly say that without James there is no way that would be true. I wish you well as you start the journey back. Just don't try and do it alone. Call James. read more

I cannot express enough how grateful my family and I are for the outstanding service we received from Jimmy at Rubin & Rosen Adjusters. After a traumatic experience, due to a fire, we were overwhelmed by the complex process of dealing with our insurance company. Jimmy stepped in as our advocate and made the entire ordeal so much more manageable. From the very beginning, Jimmy exhibited a level of professionalism and dedication that was truly remarkable. He took the time to thoroughly explain the insurance claim process to us, ensuring we understood every step along the way. His expertise and knowledge of insurance policies were evident, and it was clear that he had our best interests at heart. What truly set Jimmy apart was his relentless determination to secure the best possible outcome for our claim. He meticulously reviewed our policy, assessed the damage to our property, and negotiated with the insurance company on our behalf. His attention to detail and tenacity were impressive, and it was clear that he was fighting for us every step of the way. Jimmy's communication skills were exceptional. He kept us informed throughout the entire process, providing regular updates and promptly answering any questions or concerns we had. This level of transparency and accessibility gave us peace of mind during a challenging time. Thanks to Jimmy's hard work and dedication, we received a fair and just settlement from our insurance company that allowed us to begin rebuilding our lives. We are so thankful for his unwavering support and expertise during this difficult period. If you ever find yourself in the unfortunate position of needing an adjuster, I wholeheartedly recommend Jimmy from Rubin & Rosen Adjusters. His professionalism, knowledge, and commitment to his clients are truly exceptional, and he deserves every bit of recognition for the exceptional job he did for us. Thank you, Jimmy, for being our advocate and helping us get the assistance we needed after our house fire. You are a true five-star professional! read more

Our house caught on fire the day of the big storm in January 2018. It would have been a terrifying night if it were not for James Guercio's team. The fire happened around 5:00 pm and we did not leave the neighborhood until 11:00 pm. We were completely loss and confused. During that time, James already contacted the necessary people who needed to get involved. One party was trying to get us a hotel, which was no circus because airports were close. When we finally got a room, one of James' man gave us a ride to the hotel. The house was boarded before we left. He had everything under control, from contacting the insurance company, contractor, inventory experts etc... my only jobs were to submit proofs and sign papers. As the fire situation was new to us, we had concerns and questions popped up in our head every second. Thank God that there was no restrictions on when to contact Jimmy, and never a delay to answer my questions. He was always available. One time I called him and did not know that he was on vacation with his family; he still took time out to answer my questions. James and his staff are very compassionate; I feel like I knew them all my life. As we already know that insurance companies are in existence to collect premiums but not to pay out claims. They will find all kind of ways to offer you the least. My claim was higher than the existing policy; but with James knowledge in the business, he managed to get us every penny we deserved. I acknowledged James Guercio for an outstanding job. I definitely recommend James, Rubin & Rosen Adjusters to anyone dealing with insurance claims. If Oscars were given for a job well done, I would nominate him. Good Luck! Wilda S read more

These guys were absolutely amazing and were led by Mike, which whom I did most of my communication with. Once I was told the home had a fire, I get many calls from people who are looking to take advantage of my possible vulnerable state at that time. But what was amazing was his professionalism, rational style of communication, and understanding of how to handle my caution and objections was masterful. He stood out from the many people who came and called trying to get a piece of the insurance. Believe me, those other people are usually low-skilled self-servicing businesses whose biggest advantage is knowing when someone has a fire to be the first person there to get the business. But anyway, throughout the whole process, Mike went above and beyond when handling every step of this insurance communication with all factors including the construction side and knowing all the steps ahead of time is pretty priceless. Being able to anticipate every move from complex circumstances with a clear path to addressing and resolving those matters if they come up is very comforting, There's no way I could have navigated through this process alone or with anyone else. there are so many factors you will not be aware of, so many possible traps to come up short, or when you do not know of some advantages available that would be beneficial if you were aware of it and on and on. So if you are in trouble where a public adjuster would be of value to you, Rubin & Rosen Adjuster will not steer you wrong. I went from almost not being covered by insurance to getting back more than any of us could have expected. So there you go and good luck to all of you. read more

I could not say enough wonderful things about this company. They handled our very difficult and complicated insurance claim with the utmost professionalism and expertise. This is the company I never knew that I definitely needed, and the outcome of this difficult situation was made a thousand times easier thanks to James, Dave, and the entire team at Rubin and Rosen. If you EVER need to file an insurance claim, DO NOT do it without these adjusters. They made the world of difference for our family and we could not be happier with the outcome. We're finally on the road to the rebuild of our home. Edit- I thought I had posted this review MONTHS ago, and I never hit post!! ‍ I just came back to this review to post an update because I am just continuously blown away by James Guercio and his team and Rubin and Rosen. We have been back in our home now for over a month, and there are just SO. MANY. THINGS. that need to be done after the fact. After you think that the claim is settled and over, things just keep coming up that need to be submitted to the insurance company and handled professionally. I'm a pretty detailed and organized person and I would be SO lost without James. His official "job" for our claim was literally over months ago, yet, he has stuck by my every email and text to ensure that everything is finalized properly and that we get the outcome that we need. I do not know how people are able to get through home disasters without public adjusters. It gives me anxiety to this day just thinking about how things would have gone without James. Thank you SO much, you guys. From the very bottom of our hearts. read more

I recently experienced water damage in my house and was fortunate enough to find this restoration company to help me with the restoration process. From the initial call to the completion of the project, their team was professional, courteous, and knowledgeable. Their response time was impressive, and they arrived on the scene promptly to assess the damage and provide me with a detailed plan for the restoration process. They were transparent with their pricing, and I appreciated that they kept me informed throughout the project's duration. Their team worked tirelessly to ensure that my house was restored to its pre-damage condition. They were careful and thorough, ensuring that no detail was overlooked. They used high-quality materials and equipment to ensure that the work was done correctly and efficiently. Their customer service was exceptional, and they answered all my questions and concerns promptly and thoroughly. Their team was always courteous and respectful, and they treated my property with care and respect. Overall, I am delighted with the services provided by this restoration company. Their professionalism, expertise, and commitment to customer satisfaction were outstanding. I would highly recommend this company to anyone who needs any type of restoration services. They exceeded my expectations in every way, and I am grateful for their assistance in restoring my home. read more

John Marciano and his colleagues at Rubin & Rosen did an excellent job in representing my family against our insurance company. Our home was destroyed in a fire and our insurance company was over burdened with claims and could not give us the time of day and when they did they were always "a day late and a dollar short". John and his colleagues were a necessary help in being there for us through the entire process and making sure that our insurance company did not cheat us out of what our policy covered us for. God forbid if you ever have a fire! Your insurance company will do what ever it takes so they can save as much as possible and you'll be left with a lot less than what you had. Insurance companies do not care about you, all they care about is collecting premiums and when it comes time to pay a claim to a devastated family they cheat you where ever they can. John and his colleagues at Rubin and Rosen care about there clients. When they were done, my claim was 30% higher than what the insurance company originally offered me. When you are rebuilding an entire house that is a lot of money and it makes Rubin and Rosen worth every penny. There is no way I could have leveraged that from my insurance company without the hard work and support of Rubin & Rosen. Thank you John! You were our knight in shining armor and we will never forget the help you gave to our family ! read more

I never write reviews but in this case I felt I needed to give back. My wife and I awoke one morning to see our property devastated from an overnight storm that ripped through our neighborhood. I was referred to Rubin & Rosen through a friend that highly recommended them from a previous experience. I reached out and immediately received a response from Michael Butler and his team. Michael responded to our home the same afternoon and immediately put us at ease with his professional demeanor and caring advice. He guided us through the process patiently and answered all of our questions. Within 24hrs Michael and his team had scheduled our homeowners adjuster and began itemizing all the damage on the property. When the homeowner insurance adjuster provided the estimate, my wife and I were extremely concerned, knowing this amount would not replace what we had lost. Michael and his team went to work immediately and provided the necessary documentation to show the true amount of our loss. With in 48hrs the insurance adjuster re-submitted an offer that was far beyond what my wife and I expected to receive! I can't thank Michael Butler and the team at Rubin & Rosen enough for helping us through such a stressful situation. Thank you guys! read more

Outstanding! Professional! Effective! James Guercio really gave me hope! I was suffering from the pipes freezing and water damages to my property. I was so discouraged prior to their involvement. Mr. Guercio stepped in and really smoothed every thing out to the point where the benefits were quadruple from what I would of been getting if I did the claim myself. After using this service, I will never settle a claim on my own again nor will I use any other company but Rubin and Rosen Adjusters! James Guercio was so honest and explanatory in the whole process I never doubted him not even for a second. The process also did not take a long time. These people are the REAL DEAL. I appreciate every inch of the work and dedication that they do. And lastly I thank James Guercio for his commendable service and allowing me a breath of fresh air! $$$$$. This is what you call good representation! James Guercio will administratively fight for you! Anything else would be a big mistake! Trust me. I've spent several years in law enforcement. I know the real from the fake. You will never be let down. Go for it! God Bless! -Leromy R. read more

Outstanding Experience Working with David Poggioli at Rubin & Rosen Review: After my neighbor's chimney collapsed into my home, I had the pleasure of working with David Poggioli from Rubin & Rosen Adjusters. From the very beginning, David demonstrated professionalism, expertise, and compassion. He handled every detail of my claim with integrity and clear communication, making a stressful situation much easier to manage. I also learned the importance of allowing your adjuster to hire the general contractor. When the adjuster is not directly involved in selecting and managing the contractor, the process can move beyond their oversight. Without construction experience, this can lead to unnecessary delays -- in my case, what should have been a six-month project extended to two years. Throughout the entire process, David Poggioli remained supportive, knowledgeable, and fully committed to helping me restore my home. I am deeply grateful for his guidance and highly recommend him and Rubin & Rosen Adjusters to anyone in need of reliable, trustworthy, and compassionate assistance after property damage. - Ann Marie Haynes read more

I am a resident of Breezy Point and in the aftermath of Superstorm Sandy I was very lucky. The fire that devastated my community ended one door away from my home and the water stayed in my basement. That being said, the siding on my home was melted, the bay window in the front of my home was severely cracked, my roof needed to be replaced and my home was filled with smoke and ash. Upon assessing the damage I got lucky again when I was introduced to James Guercio of Rubin & Rosen Adjusters. James immediately negotiated for triple of what the insurance company offered to sanitize and clean my home. He always made himself available and he negotiated a fair and equitable settlement for the rest of the damage to my home. I was extremely happy with the results as many of my neighbors are still fighting for fair settlements almost two years later. I highly recommend the work of James Guercio and Rubin & Rosen Adjusters. Steve G read more

After a devastating fire in my apt building, I struggled to understand unfamiliar insurance terms and make sure I was getting everything I was due under my policy. I interviewed several public adjusters before hiring Rosen & Rosen. Their terms were fair/competitive and in the six months I've been working with James Guercio, their service has been outstanding: they not only got me the money I was owed, but they also were extremely professional and responsive (even when I had questions that technically weren't part of their service. It seems like they've seen everything and so can give good advice) People disagree on whether a public adjuster is worth it, and it's true that it's not for everyone. If you have the time and knowledge to deal with insurance companies, you can save money by going without a public adjuster. For me, dealing with a catastrophic loss that continues to upend my life, Rosen & Rosen has been invaluable. read more

After tragically losing my father in a house fire in Nov 2013, I contracted with Rubin & Rosen Adjusters to represent me in the claims adjusting process. They were very sympathetic and took the time to explain the entire process to me. They were there with me every step of the way from start to finish, even helping me choose a great restoration construction firm (Dart Restoration) who did excellent work rebuilding the house. When issues arose with the insurance company regarding the settlement amount of the claim, they provided an attorney that eventually won the full settlement for us. I really appreciate the wonderful job they did, I considered them friends at the end. They gave me positive closure to a difficult time in my life and I would highly recommend them to anyone who would require an adjuster service. read more

Hiring Mike Butler and his team at Rubin and Rosen adjusters was one of the best decisions I have ever made. My family suffered a home fire and our house was literally taken down to the studs. I met with several adjusters but it was very clear that Mike was the guy I wanted in my corner. Throughout the almost two year process Mike was there every step of the way. His team handled all of the paperwork, legwork, and fought for us anytime I asked. All of his hard work allowed me to focus on my family and the rebuilding of our home. In the end, we got everything we were entitled to. I am so thankful I had Mike and Rubin and Rosen to guide me through this process. It made a really difficult situation manageable and I never could have done it alone. read more

Last August my parents suffered a fire at their home of 30 years. Shortly thereafter James Guercio was recommended to us. James met with me and my parents who are senior citizens and took the time to explain the whole process to us. He reassured us that while it would take time, my parents would move back into their home. He always worked with my parents' best interest in mind . He kept us aware of each step along the way and would update us on the status of our claim regularly. Without his help my parents would have never been able resolve this claim at the value James was able to achieve. Less than a year later my parents are back in there home as promised. Thank you very much James for helping my parents during the rough time. read more

Due to lack of time and knowledge of insurance claim process, I know I need a public adjuster as my advocate. After researching on the internet and interviewing several public adjusters, I decided on hiring Rubin&Rosen. James, Dave and Beth are amazing people to work with; from arranging the demolition, cleanup, negotiating with the insurance company and all the paper works. They are professional, courteous, knowledgeable and always have your best interests in mind. They always return your phone call and email in a timely manner throughout the entire process. I highly recommend to use their service guiding you through the insurance settlement. It will save you time, headache and achieving a fair settlement. read more

Anton is the best - very knowledgeable, responsive, ready to go an extra mile to get the best results for a client. When fire happened at our house, we had no clue about a public adjuster's role in the process of dealing with the insurance. We were 'lucky' to choose Anton to deal with all this mess. The construction has been dragging on for more than a year and he was available the entire way and ready to help. He helped to get approval to extend insurance rental payments (almost a year after the fire happened) among other things. In a strange twist of fate, a fire also happened on the block where we temporarily reside. We recommended Anton - neighbors were grateful and praised him a lot. - Ben S. read more