They lost my wife's shoe for weeks and we were inconvenienced by having to make several phone calls - not to mention my wife couldn't wear her shoes. Of course they charge customers up front. Only after "I" made yet another phone call did they finally track it down. When I drove all the way back there to pick it up, she just handed me the shoe - no apology, no "sorry for any inconvenience" - nothing. I politely said "...you know, it would have been nice if you apologized for all the inconvenience and losing my shoe for several weeks." She just smugly smiled and said "have a nice day." They could care less!!! Now I'm going to contest payment through my credit card company and file a complaint with the Better Business Bureau etc. It's so easy to just say "sorry" - it goes a long way!! She should be schooled in basic manners or fired Take your business elsewhere... read more

Terrible!!! Primero dijeron que tendrían mis zapatos el sábado (2 semanas despues de que los entregue), fui el lunes y despues de esperar 30 minutos para que me atendieran me dicen que no estan que regrese al rato! Volvi el miercoles, ya que yo vivo lejos, y me entregan mis zapatos de 900 dolares destruidos!!! Yo los lleve por unas simples tapas (que yo ademas les lleve), cuando entregue los zapatos me dijeron que tenian la suela seca y se me iban a desprender, les dije que ok que le sacaran la suela y se la pegaran. Me destruyeron el zapato. La tapa sigue sonando, dejaron el metalito de fuera, la suela roja de Louboutin la pintarrajearon de negro y el pegamento se salio todo y embarraron el zapato entero! Son unos puercos! Ooo ademas que entegue mis zapatos en su bolsa original roja de tela y alegan que no es cierto y no me la devolvieron! Tienen un desorden y son unos puercos! Ademas que tienen pesimos modos!!! Tristemente ya les habia pagado. Maneje aqui que porque eran mas baratos, pues lo barato sale caro :( Y tengo fotos.... read more

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I had a very negative dishonest experience with a local business and I wanted to share for your reference. Back in June, I took a pair of shoes to be repaired (dyed to another color) at the** Eureka Shoe Repair at 9833 SW 184th St.** They willingly took the shoes and committed to the repair and stated the completion date to be 2 weeks. I have checked for completion of the project no fewer than 7 times over the last FOUR MONTHS and have been assured they would be completed imminently (needing to be completed by some single Individual who is the only person who does these "special projects"). They often said they would call with updates and never did so I returned time after time to check in. As a last effort, the "uncle" (the one individual who does this type of work) assured me 3 weeks ago he would complete the project that week. I returned today, October 25th to find that he is actually a liar (literally directly lied to my face) and did not complete the job. He was unapologetic and unprofessional. This is not acceptable business practice and local customers deserve better. I look forward to reporting this matter to the better business bureau and publicizing how awful the service rendered by this vendor has been. Frankly, any time over the last FOUR MONTHS, they could have told me the truth that they wouldn't complete the job. Truly unacceptable and untrustworthy. read more

Had to get some Jordans glued in the side as a piece was coming apart. When I showed up to pick them up it looked like someone had welded the shoe shut. When I asked what happened some bald guy with glasses said that's how they repair them and if I want them done correctly I'd have to "call Mr. Jordan yourself" all while the skinny Hispanic lady was saying stuff under her breath on the side. All I got was "you'll have to talk to the owner I have nothing to do with it" from the guy helping me. Worst part of all, the shoe came undone again in the parking lot when I went to check it. DO NOT go here, they simply do not care. I ended up overnighting shoe glue from Amazon for 8 bucks and doing it myself. Sucks you can't support local businesses anymore read more

When I went to the show repair shop, the people there were surprisingly vivid & nice! We had to go there because my mom had to get her fixed shoe that just got fixed. But, when we got back to the car after my mom got her fixed shoe, we found out that the shoe broke again. I'm only giving this place 4 stars for customer services. read more

My first time here, and very friendly, and my Harley boots, that I thought were beyond repair, came back clean, polished, and new soles, that were professionally done. I I'll be coming back with more of my boots, that aren't in as bad shape. I highly recommend this shop. read more

I brought my totally new shoes to put a leather sole and then ruined them. They're garbage now. Try to reason some like or resolution but if they refused anything. Worst shoe repair and worst customer service in Miami and probably the whole US! read more

This is the worst place I have ever been to . I took in two pairs of Christian louboutins . One brand new pair of so Kate nude pumps and they scratched the shoe as well as ruined the sole inside . They literally brought my shoes out in a plastic bag . POR FAVOR NO VALLAN AQUÍ SI LES IMPORTA SUS ZAPATOS . Son terribles ! Me arruinaron zapatos de $1200 y no contestan el teléfono . DO NOT GO HERE !!!!! Do not !!!!!! read more

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Wow. I needed a pair of pants tailored last minute for the New Year and got them back to me perfectly sized and pressed for an extremely affordable price in less than 24 hours. Other locations in the area have been underwhelming but this worked out amazingly. 100% recommend. read more

I don't know that they should still be called New Eureka Shoe Repair, because I've been taking shoes and luggage here for repairs for about 8 years. I've had everything from broken straps on strappy heels to busted zippers on my luggage repaired here. They are always quick, inexpensive, and most importantly, the work is always well done. read more

Good customer service but poor job quality. Dropped off a pair of tennis shoes that needed glue on the sole. They were a pair of Pumas, the sole was slighty being unglued on the sides. As we inquire how much it was going to be, the lady at the counter said $12, we were like $12?, anything less that you can do? She stated, no because this is a meticulous job to be done on the shoe and it needs to be carefully done. We went back because of the bad quality of work, after some minutes arguing with the lady, she said, well we all have a bad day. I totally understand that, but if you are having a bad day, then don't do the work! The lady (which I suppose is the owner) did not apologize, but did say she was going to have it "fixed". They did a better job afterwards, but it seems that they don't want the business. This might be a singled out bad review, but it does make a difference when the owner takes pride on the work of their employees. read more

I've been here several times and I've always received good customer service. I usually go to get heel tips replaces or have protective soles put on my pumps. The turn around time is always seems pretty good to me (3-5 days), but then again... I'm never really in a rush to get the repairs done. read more

New Eureka Shoe Repair - Drop off - Shoe Repair Near Me - Miami, Florida

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After hrs, the Boss came and allowed me to get my son's Boy Scouts Uniform that he needed immediately for Summer Camp that I forgot to pick up!!! They are the absolute absolute absolute very very BESTEST!!! Family oriented and Personable and so so CARING!!! read more

I'll give it two star just for great customer service but unfortunately the stitching was horrible and the zipper broke in just 2 days.

Took in a pair of motorcycle boots for new heels and soles. Also needed a repair to a shade sail where the stitching was pulling out. They were able to take care of both items at a good price and both were ready in 3 days. Very friendly people and a pleasure to do business with. I will be back. read more

Took my shoe in for the heel that broke off. They did the job at a good price. This shop was recommended by my mom that takes her purses, belts and shoes for repairs and tells me she's always been satisfied with the end result. read more

I brought in a dress to get a couple of inches tapered off on Thursday, I told the lady that I would like for it to be ready on Monday at noon. Here it is, Monday going on 3pm and my dress is still not ready. This isn't the first time I've had a situation like this occur. I'm paying for my alterations to get done on YOUR time basically. read more

They've fixed a few items for me with satisfactory results and timeliness. I will continue trying them. Customer service is a bit dry.

This was the worst experience I have ever had it took three weeks to get back one pair of shoes and one purse handle which had to be repaired. The turnaround time for getting back a repaired item was too long and the finished product looked very unprofessional. I could have done a better job with a sewing machine at home. read more

Bad customer service and expensive prices. I used to do hemmings there but they just don't do a good job anymore. I went to inquire about shoe prices and it was cheaper to buy new shoes which I did. They are right down the street from my house but I'll never go back read more

A while back I went in for some shoe repairs which I found exhorbitant and I got some dirty looks for expressing my opinion and for trying to talk them down from $12 a pair for gluing a shoe sole back. I made it a point not to go back there again. But a few months later when I got a secondhand brown signature speedy Louise Vuitton and wanted a "professional" cleaning for it (and they are so close to my house), I went in and wound up being sold a cleaning product for about a fourth of their price of cleaning it for me. Turned out I was sold a cleaner for white leather and almost ruined an expensive and beloved handbag. They were nice enough to exchange the cleaner for the right tone. About a year later after driving around with 3 pairs of beloved shoes with unglued straps (unwearable) for a few weeks, I finally went in and decided to give the place another shot, albeit at $12 a pair, it's still cheaper than buying the shoes new and that's if I can find them. I should have made the effort of finding another shoe repair place. One of the shoe repairs completely fell apart the first time I wore them. Another of the repairs has 3 tiny nails sticking out into the ball of my foot (which I hammer back in from time to time for my $12). Now the third pair I dropped off after the first two pairs, and those were supposed to be ready today. Guess what? The third pair was not ready and I was told to come back tomorrow to pick up the third pair and the re-repaired shoe laying on the counter. Oh, and the dirty looks I got for asking for a discount since the work was shoddy and late, you would have thought I was asking to borrow money! I told the store owner that I would be posting about this experience, and she responded that she would continue to rely on her customers of 25 years. Guess they're not internet users...wonder how much longer they'll be around? read more

When we have shoe problems, this is the place. Unaware of anyone else in the area. Anyway it's an older couple who do decent work at a fair price. Perhaps not the quickest. But that's okay. Judging from other reviews, I'd say don't ask your tailor to fix your shoes and don't ask a cobbler to alter your dress. read more

I used to bring my clothes and my shoes for alterations and repairs to this place but today was the last time. They used to do awesome jobs but not anymore. My last two experiences have been horrible. They damaged an expensive dress doing the alterations and still had to pay $100.00,not to mention the time it took and all the trails I had trying to fix her mistake. Today, I went to pick up a par of shoes and they weren't ready. They were supposed to be ready since Wednesday. I came back and hour later, and either were ready. I waited until they finished and the surprise was the "job" they did. I could have done a better job at home than them. When I told the guy I was unsatisfied, he said: when you wear them, nobody will notice. I'm so upset with them. I promise myself no come back again. That's the first time I rate someone and to be honest I don't like to damage any business image, but it was to much. read more

Had 3 pairs of shoes repaired. Spent $80 & received the worst craftsmanship I have ever seen , especially after waiting 7 weeks (5 weeks longer than originally promised). The strap on one of the shoes broke 5 minutes after wearing as he glued it incorrectly, then the female owner tried to tell me they didn't fix the strap. My shoes were dirty & had glue all over them. Will not be returning. Heard there's a shoe repair in Devonaire that delivers great craftsmanship, timeliness, and gives your shoes back cleaner than received. read more