When buying an appliance it's nice to go to an appliance store with knowledgeable staff as opposed…read moreto a big box store where you wander around and end up with a person from hardware or some other section who may or may not know much about appliances. m Marc's has a nice array in the store and can quickly get what you need, which in our case was a gas dryer. They also are willing to match any big box store quote. We had a good sales experience and delivery and set up went smoothly.

Went in one Saturday morning with the intention of buying a dishwasher and a clothes washer--we had…read moreour salesman's full attention, and we came away having purchased exactly what we wanted for about what we expected to spend. Great experience.

They were good. They were reasonably priced and professional. Most of all the technician knew…read morewhat he was politely, and respectful. We've only had to call for appliance help just that one time, but I recommend Mr appliance. Plus, we didn't have to wait long for the appointment. I think it was the same day, not weeks, or days.

I have dealt with my fair share of unreliable appliance repair companies over the years, often…read moreresulting in wasted time and money, but thank God I finally found Mr. Appliance of Middletown and Glastonbury! They are truly fantastic, providing top-tier service that is consistently reliable and punctual. The technicians are always on time, incredibly professional, and they truly go the extra mile to ensure everything is running perfectly. Their pricing is very fair given the level of expertise they provide, and the entire team is communicative and respectful. I rely on them to maintain my two large commercial flower refrigerators, which are vital to my business, and I honestly couldn't be happier with the quality of their work. If you are looking for a trustworthy repair service that actually delivers results, I highly recommend them to anyone in the area. Mary Bella Flora CT

Very helpful and professional. Would definitely call again for a repair. The repair man was named…read moreEddie and I would ask for him again specifically because he was so clear and what the problem was.

I would not recommend using this company. We originally hired them to repair a component on our…read morestovetop. Not long after the repair, the stovetop began sparking in the exact same area where they had worked, so we had to call them back. The technician who came out was very professional and even acknowledged that the original repair had caused the new issue. He advised us to contact the office regarding the charges. Unfortunately, despite this, we were still required to pay another $226 service fee to fix a problem that resulted from the initial repair. The technicians themselves were friendly, professional, and courteous. However, our experience with management was disappointing. They were condescending and unwilling to take responsibility for the failed repair. Because of how this situation was handled, we will not be using this company again.

Tony came out to fix refrigerator under warranty. He did an excellent job and was very courteous…read moreand professional . 5 Star service . Highly recommend.

Absolute nightmare experience. Technicians came out for an LG warranty microwave repair and ended…read moreup causing massive damage to our home. Despite being told NOT to place the microwave on our granite countertop, they dragged it across the surface and left a 9-inch scratch. Management completely deflected blame, claiming a "drop cloth" was used, and the service manager could not have cared less about our ruined property. Because they refuse to take responsibility or utilize their business insurance, we are now taking legal action. A simple microwave repair is now costing us a fortune in property damage. Zero accountability. Avoid this company.

Dishwasher not draining. Doug came next day, found apiece of glass in the drain pump impeller…read more Removed it and gave me the option of trying a quick fix, or new replacement. He suggested the quick fix. I took the quick fix and it is still working great. Saved me big $$$. He could have made a few extra $$ on me but didn't. What else can I say about a recommendation.

Doug was very honest and friendly. Someone you can trust! I would not hesitate to give Doug your…read morebusiness!

We have used AAA Appliance for over 30 years and I've always been very happy with their service…read more When we call Patty, she always makes sure to send someone same day or next day. They are there on time and great about giving you a quote before doing any repairs. Jamie has done multiple repairs for us and we've always been happy with his service. Jim is very professional as well. I would highly recommend AAA appliance.

I called AAA appliance repair to come take a look at a refrigerator that wasn't getting to temp in…read morethe freezer. When I called they were not interested in the model # of the fridge and said they would send a tech the following day. I was met with a rude tech who came to my house, opened the freezer a few times & said he thinks it's the control board. At no point did the tech pull the fridge out of its cubby, at no point did the tech inspect the fan or wire harness for the freezer, at no point did the tech even look at the control board which he claimed needed replacing, all he did was open my freezer & confirm what I already knew (that it wasn't getting cold) he said he would see if the control board was still available/discontinued & would follow up. They called this morning to let me know the part was no longer available & nothing could be done. I paid $100+ for absolutely nothing, AAA appliance should have taken my model number over the phone when I had first called for service and tried providing it, had they done this they could have come to the same conclusion (parts not available) without scheduling a tech. Beware consumers, this companies schtick is making money off of "diagnostic inspections" which in my instance should've been avoided as it was completely unnecessary due to unavailability of parts.

Carter Appliance has been taking care of my family since the late 50s. They do a great job. I…read morecalled on Wed and made an appt for yesterday Thurs to have him come out and check my dishwasher. He said he'd come after 5. No one came. That's not like him. I hope everything is OK and he calls back to reschedule.

Jimmy came by the same day I called for a refrigerator repair and diagnosed it very quickly. He…read morehad to order a part (which he had shipped overnight) and was back 24 hours later to complete the repair. He was able to provide a temporary fix to the fridge during that period so I would not lose my food to spoiling. Jimmy also follow up a few days later to make sure his repair was working properly, which it was. Cost was very reasonable and the fact that Jimmy is responsive and professional makes me absolutely recommend him.

Justin came to my rescue! I sent out a message on Yelp at @6:30AM. Justin got back to me within 20…read moreminutes. He went out of his way to put me on his schedule within 4 hours and repaired my dryer which would not provide heat. Justin asked me for the serial number and told me where to find it. He shared that he had the part most likely needed on his truck. Our communication was quick and Justin kept me informed on his arrival time which was spot on. He made quick work on the replacement part needed (thermostat). I couldn't be happier!! Justin shared that he works on all appliances. I highly recommend him!!

Justin is everything you want in a repairman. Friendly, prompt, communicative, honest, and great at…read morewhat he does. Not to mention he is a veteran. After our first time using him for a repair yesterday (dryer -- fixed in a snap and didn't try to gouge us!) he will be our go-to repairman going forward.

The Sales staff was very professional and helped us choose the right products. We have purchased…read moreall of our appliances there for the last two years. The Service Department, to be kind about it, is a mess. We bought our oven in January and in August, the oven door broke. When I called the Service Department, I was told to leave a message and they would call me back. I must have called a dozen times and finally, they returned my call. They were either understaffed or they just didn't care. We arranged a date and I took time off from work to be at home. That morning they called and said that they were overbooked and could not come for another week. We arranged another appointment and the same thing happened, ten more days without an oven. Finally, the third time, the serviceman came out and fixed the door. It took about ten minutes. He was courteous, friendly and professional. If you want to purchase from SK Lavery, go ahead. Just hope and pray that your appliance does not need any repairs

We bought a high-end washing machine from SK Lavery a year ago. It has been leaking for three…read moremonths. The first service person said that we just need to run vinegar through the system and the leak would be fixed. It wasn't. The next service person said there is a faulty part and he would get it ordered. Today, he arrived at our home ready to replace the bad pump but found that the wrong part had been loaded on the truck. Three months and still counting to get a proper diagnosis and repair. SK Lavery service is awful. Really bad. Take your business elsewhere.