By far, the shadiest company ever. We had them come to move a Radon pipe to be 6 inches from the roof, to accommodate the install of new gutters. They were not able to quote anything over phone, which is understandable but, arrived, in the course of 1 hour, put an elbow on the pipe, put a new manometer on and gave me a bill for $635... absolute robbery!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! ***************Do NOT work with these folks****************** read more

This company is awful to work with. We had a scheduled appointment for a radon mitigation system. The installer told us after seeing the job that it would take more than one day. That was fine with us, but we assumed he would be there two consecutive days. We went back the second day and he had never been there. When I called the company, they told me he was on another job and wouldn't be able to finish until the following Tuesday (it was a Wednesday!!). They schedule jobs they can't finish Just to get the work. We were left with no choice but to wait. It was a major inconvenience for us to have to be home to let him in for another day. They tell you what you want to hear on the phone and then don't follow through. The only reason I'm giving two stars is because the installer was very nice and appears to have done a good job so far. They are also extremely expensive. read more

Recently had purchased home and upon our inspection we found out we needed to have radon mitigated. Called NE Radon because they serviced a wide range including our town, Medford MA. We wanted to install a sump pump with our radon fan. Scheduled appointment for someone from NE Radon to scope the project, Brittany. Unfortunately she got the time mixed up for our appt and since we hadn't closed on the house yet we couldn't arrange another time for her to come by that would be convenient for our schedule and the sellers. It was an honest mistake but it caused a miscommunication. We were under the assumption that NE Radon would install the radon fan with sump pump. Josue, very professional and nice, came to install our radon pump and brought a sump pump with him. Turns out we just bought the sump pump from NE Radon they don't install sump pumps. This was disappointing, but Josue did an amazing job installing the radon fan. I would have appreciated better customer service from this company. No follow up call apologizing for miscomunicarion. I ended up calling to inquire and got some man on the phone while as I was explaining what happened ai heard a lot of rustling and background noise and it was difficult to have a focused conversation. He said he would look into whether we were charged for this service or not. Never ended up getting a call back. Just use this company for radon fans and make sure you have a scoping appointment with them. Lesson learned. read more

Do not use this company period! they charge $400 for a "service" fee which consists of them empty out water and refilling it. Didn't bother to check the pump or the fan... the prices to service the unit are also insane... I never leave reviews; can't believe this whole ordeal; stay away read more

Please do not use this company They agreed to a price quote and then tried to charge more They could not even do the job and simply just cut a hole in my basement ceil and then tried to charge me a service fee They also have terrible customer service Plenty of other radon mitigation companies. Do not use New England Radon read more

Recently did a home test kit and found high radon levels present. Contacted Chris, the owner, he called right back and came by within 2 days and placed his monitor. After confirming his test results were high, he wasted no time time setting up an appointment to install out system. He placed the system seamlessly and actually kept it hidden so as not to seen. He was great and got our levels right down to the acceptable level of 2. He kept checking in with after installing the system as he left his monitor to see what the levels were. Not knowing Chris before, I would highly recommend him due to his professional knowledge, craftmanship, and most important his friendliness. New England Radon is a great company I would highly recommend for Radon mitigation in your home. read more

New England Radon installed a radon mitigation system in a home we recently purchased.Unfortunately we did'nt get to approve the installation since the previous owner was paying for it.When we finally saw the job they did ,we were appalled:the pipe penetrations through the walls and ceiling did not use fire stop fittings as required,the visible vertical pipe run was crooked by at least 15 degrees,the romex run to the attic fan was stapled on top of the joists where it could be stepped on(another code violation) and the system itself did not even lower the pc/l reading below 4 in some parts of the house.Do yourself a huge favor and call someone else. read more

Horrible customer service. They short circuited my washer when they wired their unit into the same power outlet as the unit. We had a GE tech out and they confirmed the electronics were fried. New England Radon claimed this could never have happened and they wouldn't give any compensation... It was working fine the day before... read more

Great work, I was really impressed. Professional, timely, friendly. Highly recommend.

New England Radon is one big scam! Whoever had given them five stars obviously hasn't seen their work. They installed one of their water systems in my brand new finished basement. So to start, the crew that came in was a complete mess and tototally unprofessional with the exception of one of their guys,can't remember his name though. They destroyed brand new rugs I had just put in by tracking mud in from outside. When I had called the company on it they told me I should have put down some plastic before their crew came in. Now to me the price I'd payed to have this work done the company should b responsible for doing these extra steps for customer satisfaction.That was just the beginning! N ext day after system was installed ih went down stairs and found that my basement was completely flooded destroying brand new walls and carpet. Hows that for quality work! . So I called the company back and told them what happened. They sent one of their guys out ( which they charged me for a service call) and they had told me there was a fealty part that caused it to flood. So they replaced the part and system worked finebut what about my basement? At the end I payed around 4000 for the water system and still had a destroyed basement. Its been 2 months and I'm still dealing with this major problem. The company refuses to pay for the damages so I've had to take legal action. Whatever you do don't use this company. You will regret it! read more

Had them install a radon system when we bought our house three years ago. Attrocious workmanship. They left big irregular holes in the basement ceilings and in a closet ceiling upstairs in the bedroom. They also just pulled the carpet back and cored the penetration in the slab and installed the pipe and left the carpet pulled back and also left a pile of concrete dust on the carpet. In addition, a couple of days later, our upstairs bathroom flooded from the roof penetration in the attic that they made for the exhaust pipe. I called them back when the system wasn't working correctly (turned out the issue was a plumbing issue with the house and not the radon system) and asked them to patch the ceilings, fix the roof penetration and fix the floor penetration. The guy they sent had no clue. He "fixed" the roof penetration and the carpet around the floor penetration but then turned his shop vac on "blow" and blew the concrete dust all over the finished basement setting off the smoke detectors. He was so clueless and sloppy with his work that I told him to forget the holes in the ceilings and asked him to leave. Three years later the roof around the exhaust pipe has started leaking again and it flooded the bathroom. We called a roofer who said that the boot around the exhaust pipe was not installed correctly and was barely sealed. $700 bucks later the roof penetration is being done correctly. Use someone else. I saw their responses to the negative Yelp! reviews and I think it is hilarious that they keep saying that they are "surprised" at the issues. I would think that about 40-50% of their time is probably spent dealing with unhappy customers and trying to fix whatever they did to the house when installing their systems. read more