This was my first experience with New England Loom. I expressed an interest in a runner and made an appointment to go see it (store is open by appointment only). I was very interested as it was an unusual size and very beautiful- fit my space nicely. I wanted to see it before purchasing. I got a message this morning that my appointment had been cancelled and the rug had sold.
In no way was the store owner clear with me that that was even a possibility - I would have made the appointment for much earlier, or honestly perhaps simply purchased it. I am disappointed in this outcome, and still stunned I wasn't let to know this was even a possibility. I appreciate there are many different models for doing business but it is your responsibility as a business owner to make that clear to a potential client. read more
