Back in April, my wife "tasked" me with finding a new oriental rug for our living room. Based on…read moretheir outstanding reviews, I went to MOR and met David Mouradian, the face and, dare I say, personality of this family-owned business. After showing him pictures of our living room and explaining what we seemed to like, David showed me about 10-12 rugs and was very helpful explaining the differences between the styles/patterns, manufacture and quality, as well as appropriate sizing. With his guidance, I boiled it down to four and arranged to have them delivered to the house so we could see what they looked like with our furniture & colors (btw, I highly recommend doing this). My wife and I were so blown away, by how the rugs transformed the room, that we decided to buy one for our dining room as well. Both are hand-woven, tribal patterns from Afghanistan. Since then, I've taken four older rugs in for cleaning and one fringe repair....they look great! David and his team are exceptional at what they do. I could not be happier to have found and worked with a business like this - great experience all around!!

If you are simply buying a rug Melrose Oriental is fine. Nice selection to choose from…read more I brought a rug in to be cleaned and it was returned to me damaged. I understand you sign a waiver that states they can't guarantee spots will be removed but in my case they removed the dye from the rug, briefly mentioned it to me when I picked up my rug, never showed me what happened, and still charged me for the full cleaning despite damaging my rug. It seems like whoever was doing the cleaning didn't have enough expertise to know how to treat or clean my rug and irreparably damaged it. The fact that I was still charged the full amount for the cleaning felt disingenuous. They clearly knew they had damaged the rug as they mentioned it to me upon pick up. Not showing me the area affected when I was there felt like they were trying to hide their mistake. Be very cautious when you bring rugs here to be cleaned.

Rehan and his team did a carpet installation for us in our basement. Very great quality work, very…read moreprofessional, and very accommodating! Highly highly recommend!

Rehan and his team were great to work with for installation of 3 carpet stair runners at our place;…read morewe paid a little extra for NY-style defined look and feel like it was worth it. The whole process from start to finish was a matter of weeks and everyone was so prompt and reliable. Even if there are cheaper options out there on thumbtack, we are glad we went with this full-service company because they brought carpet samples, ordered carpet, did cutting and installing, we didn't have to left a finger!

Quality installations of Quality products by experienced company employees, curious and…read moreknowledgeable sales staff by a company that stands behind its work.

We had a great experience with this company, including with the installation at our house. Very…read moregood customer service at the store and the installers were professional and tidy. A few years ago we were very unhappy with a local carpet company and so I didn't have very high expectations this time around. But we were pleasantly surprised and I would recommend Braintree Rug to anyone.

I fell in love with a white wool rug two years ago and just couldn't stop thinking about it, and…read morewhile I don't let anyone wear shoes in my apartment I have a Goldendoodle. Right, a dog who loves the outdoors and can't take his shoes off! I bought the rug anyhow, and after a year I noticed that one side of it looked gray in areas, then I had the "aha" moment that it was where my pup likes to lie. I moved a year ago and just flipped the rug around and bought myself some time. Last month I decided to move again, and looked around to see if this rug was available in a material I could clean at home? No, wool only. I just assumed that sending a rug out for cleaning was hundreds of $$, and that was why I was thinking of calling it a lesson learned and just throw it away. I happened to see a post on NextDoor from someone asking about rug cleaning, and narrowed it down to Boston Rug and Kennedy Carpets. I get up early so I am often emailing at that time, and sent a message to both with details on the rug, size, etc. Received a message from Bahman with all the details, as well as a 20% offer for mentioning "cute dog" (the cute dog on his website is his dog). I said I was moving in a month and would get back to him when I had more details, and when I did, someone came and picked it up the next day and it was back a week later (earlier than expected!!!). I was so anxious to see it when it came back, but was rolled/wrapped up so nicely that I knew to leave it that way for the movers. As soon as I was in my new living room, I unrolled it and it is LIKE NEW!! Hooray!!!! Thanks to Bahman and his crew, I have what looks like a brand new rug again. Thanks so much to them (and the cute dog)!!

I do not recommend this company. I have used them twice. The first time was fine for one small…read morerug. We just used them again for a larger project, and I am very disappointed. POOR CUSTOMER SERVICE - I called to order a rug cleaning before the deadline of a discount promotion I received by text. I spoke with someone who answered the phone, who said the head person was out but I would receive a call back. I never did. - I called back the following week. I set up a pickup date, and I mentioned the discount code I was sent via text as I am in their system. - This discount code was not honored. I failed to notice when I paid the bill because our home is under construction, and when I called back to remind their manager she denied that I was ever sent this. When I explained that I couldn't have dreamed up such a code and it was part of the reason I gave them my business again, she still refused to honor it. - When she called to let me know about setting up the delivery, her tone and her comments were accusatory "arent you reading my emails, I have tried to reach you". I apologized, but she proceeded to say "we cant store your rugs here" - again in a very accusatory tone. The email oversight was my bad, my intention was not. As anyone who has had to go through a renovation knows, details can easily get lost when you arent living in your home space. If you are looking for a company that honors their promotions and has professional customer service, go elsewhere. Boston Rug Cleaning is not your place.

We never knew how much we needed carpeted stairs until we had kids! The new house we moved into…read moretwists and is slippery for our toddlers. Rug depot carpeted both of our staircases almost immediately after we came in and picked out our carpet choice. The service was speedy and affordable. Also, rug depot is a family owned business. The staff here are caring, helpful and honest. Chris does the installations, his father helps with carpet selection and specifications for your location and his mother works on scheduling and coordination. Together, they run a great show and really take care of their customers. We love Chris. He really helped us find the best carpet for our home, tolerated our crazy toddlers running around in the store and in our home, our barking dog :) and also installed our carpets to perfection. He even drove back to the store and rescheduled our second installation because he wanted to make sure the job was done right. He even made two carpets for us out of the leftovers from the job free of charge! A big thank you to the Rug Depot owners. I wish every store was like yours. You guys are awesome. We will recommend you to everyone we know. I also included pictures of sample rugs we took at the store because the selections are great quality and beautifully handcrafted.

Amazing, friendly, knowledgable, quality rugs, Love this…read morestore 472 Amherst Street Nashua

We found beautiful, quality rugs with great selection and very personable, helpful staff!read more

Yayla Rugs is a hidden gem for anyone seeking beautifully handwoven rugs. While the sale pieces…read morehanging outside may catch your eye, the true treasures are inside. The staff shared that their rugs are custom-made in Afghanistan with Persian influences. There was one standout piece (imo)--a Nepali rug displayed on the wall--photo included in my Yelp post. Their collection includes a range of traditional and contemporary designs, each crafted with attention to detail. The team is knowledgeable, passionate, and happy to share the stories behind their pieces. Whether you're looking for a timeless statement rug or something one-of-a-kind, Yayla Rugs offers a thoughtfully curated selection to explore. Pricing varies by square footage. You can find more options on their site too.

I grew up in Wellesley, and my parents have used Faber's Rug Co. for years -- so when it came time…read moreto choose a runner for my first home, there was truly no question. From start to finish, the experience was outstanding. The installation team was incredibly friendly, professional, and respectful. I felt completely safe leaving the house for hours at a time -- even with my dog at home -- which says everything. They were communicative, careful, and clearly take pride in their work. The runner looks amazing, and the whole process was smooth and stress-free. It's rare to find a business where the quality, service, and people all live up to a reputation that's been built over decades. Couldn't recommend them more.

Exceptional service provided by Kyle at Faber. We had a tight time-frame to find cut carpets for a…read moredesign project and Kyle went above and beyond to not only make it happen, but deliver the rugs himself, and fix a sizing issue by calling in a colleague to cut to the perfect size. Kyle needs a raise! I will recommend Kyle and Faber forever!

My family and I have bought many rugs from Varter's. The selection is extensive and beautiful and…read morethe owner and people who work there are beyond helpful, listening carefully to what you are searching for, both color and style. We have gone to other stores and never have an experience as good as Vanter's, They are exceptional.

Yikes what a horrible experience! Just stopped by with a rug I was hoping to get appraised and…read morepotentially sell. The woman working there told me to leave the rug outside without me opening my mouth. She was so incredibly rude and short with me and laughed in my face at the thought of her buying the rug. It's handmade over 100 years old. Apparently she has 100s of them. Okay? No need to be rude.

I have purchased several chairs from R&B, in separate transactions. The entire experience in both…read morecases was extremely positive! Dawn in sales was very professional and responded quickly to my inquiries. Most recently my chair had to be custom made. The chair arrived in the Billerica warehouse much sooner than the original delivery date! A shout out to the folks who work in the Billerica warehouse. Both times, they've been super helpful and careful when putting the chairs in my car. I would definitely purchase more furniture from R&B in the future!

Quality products and the best customer service and guarantee I have ever had. Not that I needed it…read more- the products are so good. I bought a sofa and they have free measuring service to see if a sofa will fit in the door and up the stairs before you buy. I am talking about an actual human. The driver came in and looked at my space and gave me some of the best design advice I could imagine!