1. New England DTG

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Weymouth, MA

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The UPS Store

The UPS Store

(47 reviews)

We recently sent a very important document via UPS Overnight. Unfortunately, severe storms at UPS's…read moreKentucky hub caused the initial delay, which was understandable. However, what should have been a short weather-related delay turned into several additional days, resulting in extra hotel stays and other unexpected expenses. The representative at the UPS Store on Grove Street in Braintree went above and beyond to help us. He took the time to file a claim on our behalf and guided us through the entire process. Although the initial weather-related delay was considered an "Act of God" and wasn't covered, he recognized that the additional delays were not weather-related and should be reimbursed. Yesterday, we received a check because our claim was approved! Exceptional customer service is hard to find these days, but this UPS Store proved that it still exists. We are incredibly grateful for the professionalism, persistence, and genuine concern shown to us throughout the process. Thank you for turning a very frustrating situation into a positive experience.

If I could give zero rating, I would do that. Poor service and unprofessional price is outrageous…read morehigher than the price on its website. Something suppose to be around 50, and wuoted me 86 to start with. Then, try to push me to 128 for 12 hour earlier delivery time. I went to fedex store which I just need to drive two extra miles. Much more pleasant customer service and Charged me only 68 for the 128 dollar quoted by UPS. This ups franchasing model just is broken. No wonder I always think FedEx more expensive is wrong. Go FedEx better!!!!!

New England DTG - screen_printing_tshirt_printing - Updated November 2026

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