I made my reservation online, the day before. I chose the 11:30am spot for a hot stone massage,…read morebut when it confirmed with me, I saw that I had been placed at the 9 am spot. I called and asked for it to be fixed. No problem. I arrived a little early, but was ushered immediately into room 1. I asked to use the restroom first. When I came out of the restroom, I was ushered back into room one and the door was shut behind me. No instructions. I figured that I should probably change, so I started to undress. I had gotten down to my underwear when there was a quick knock at the door and the door opened. Someone announced "changing room." I originally thought she meant that she wanted me to undress in a changing room, but she actually wanted me to go to room 2. I got into room 2 and undressed. Still no instructions. There was a narrow strip of cloth, so I attempted to cover myself with it, but it was too narrow. I was still confused a little. I can't tell how long I waited because I didn't have my watch on and there was no clock in the room. The masseuse arrived and asked what I wanted today. Hot stone massage. She meant what part of my body I wanted her to concentrate on. Low back and feet. Ok. She'd do the massage first and then hot stones. Great. Medium pressure. Ok. The massage was a little too hard at first, but I spoke up and she adjusted the pressure. I could feel my back relaxing. Unfortunately, I'm ticklish on my feet and I wasn't able to handle the lighter pressure on them. But it was still a great massage. Suddenly, someone opened the door to room two and started speaking loudly to the masseuse. It was jarring since everything else was so quiet and I was mostly unclothed other than the narrow strip of cloth. No privacy with the door wide open! And speaking so loudly when I was trying to relax was ridiculous. We got to the hot stone part and the masseuse kept dropping the stones. Bang. The wall. Plop. The floor. Oops onto the table. I would have given 5 stars other than the online errors, the wide open door, the loud voices and the dropping of the stones. It was a good massage with a few minor drawbacks.

Went in on a Sunday late afternoon told her where exactly where my pain was and just to work on…read morethat area. I don't know how many times I told her omg that hurts !!! She says it has to hurt to feel better. Well now I'm icing my back and hurts more then it did before going in can't touch my back it so so sore yes it's BRUISED

We used to have a different massage place until a friend of ours recommended Jesse Jing's and now…read morethis place becomes our go to massage place. The times we came to this place, it never disappoint us. The last massage we had on Thursday night (7.16.26- me, hubby and son) was excellent. 2 back massage and 1 reflexology. We'll be coming back.

I called yesterday for an appointment. When I got there today, they didn't have me on their books…read more I had requested a regular treatment for $45. I ended up receiving a full body massage, which wasn't really a full body massage as the front of my legs, feet and my arms were not worked on at all.. this treatment was $75 plus they wanted to tip on top of that so because I used part of the money on a credit card it was actually $78 plus my five dollar tip made $81. This was definitely not worth my money. I feel that their prices are too expensive because right around the corner. I could've gotten a full body massage for $65.. Although the girl was a good masseur, I still have paint that I was not expecting to have when I left . I'm very disappointed in the outcome. And the price:( I probably will not be back anytime soon

I read the reviews yesterday and was a little skeptical, but decided to give them a try anyway--and…read moreI'm so glad I did. I went in for a one-hour foot massage, and the experience exceeded my expectations. The therapist could tell I wasn't feeling my best and noticed how tense and stressed my body was. She went above and beyond, working not only on my feet but also on my neck and back. I spend a lot of time hunched over a desk and don't get as much exercise as I should, and she immediately recognized where I was holding tension. She incorporated stretching and focused attention on those problem areas, and I left feeling absolutely amazing. If you pay cash, the one-hour foot massage is only $45--a fantastic value. I've paid a lot more elsewhere and received much less. If you're looking for a great reflexology spot in Santa Rosa, this is definitely the place to go. Highly recommended!

Reply to Ziaowei,…read more That was the original cert that was given to him by the very confused lady that helped him when he went in and purchaed it. He said she could find the certs and was on the phone with someone trying to figure it out for a long time. Maybe you should check your records. Pretty sad I missed our on the only Christmas present I wanted and tried to use on my birthday. Stealing money from hard working people is not ok, especially prior customers. Very disappointed and very unprofessional. What benefit do you think I have in lying about this? ****** My Husband bought me a gift certificate for $93 for a 90-minute massage at Christmas time. Came for my birthday here in August had an issue with them trying to honor it, they finally took me in the back I was there probably a half hour then I was interrupted in the MIDDLE of the massage by the man that works here (not sure if that's the owner) said that I was lying about the gift certificate that my Husband bought saying that that was not their gift certificates that they sell. At Christmas my husband was there for over 20 minutes trying to even purchase it and they didn't even know how to give him a gift certificate. After a few minutes of laying on the bed with this man coming back again still caling me a liar I decided to end massage. I went to the front desk to confront the man and he still kept being rude and saying they do not issue those gift certificates and I was lying. He also had two other employees call me and my husband a liar saying he did not buy this gift certificate here. Even though I had the receipt and the business card that came with my gift certificate. I have been here twice before and had a decent experience, but unfortunately I will never come back to this place again.

All I can say is WOW. Griselda gives the best massages I have ever had, and God knows I have had…read moremy share. I moved down here from Seattle and was very sad about leaving my massage therapist there but I must say I am extremely happy with my transition to Griselda. I call it a transition because I feel as if I have risen to a higher level. Griselda has a gift of finding all the pinch points and works on them in a very healing way. She is very thorough and adds a lot of nice "touches" to her massages like warm towels and warm eye covers. I walk out feeling completed relaxed and transformed. I am not one that can easily sit still for 1 hour and in the past have been a chatterbox during my massages, however, with Griselda I find myself fully relaxed and submerged in a meditative state. It is not only a physical but also a spiritual experience. I am so pleased I have found Griselda, she is truly a gifted massage therapist.

One of the best massages in my life. Hot stones, warm oil, intuitive touch and very healing, all at…read morea very reasonable price. I am now making Emily's massages a monthly occasion!

Some might think that getting a massage in the middle of a farmer's market might be…read morecounterproductive. Nope. Not with Emily's hands on you. She's one of my favorite massage therapists, specializing in Traditional Thai Massage, Shiatsu, and some undefinable, yet healing quality that Emily brings to her practice. Few things in life are better than getting bodywork from Emily on a sunny day. I generally check out and take a few minutes to look around & figure out which planet I'm on. It's a great way to end a visit to the Berkeley Farmer's Market. The massage tent is at the Berkeley Farmer's Market on Center Street near Milvia Street from 10 am to 3 pm. On cloudier days, The therapists in the massage tent have blankets to warm their clients. There are other therapists that work there, but Emily's one of the best. Note that Emily's quite busy, but if she's not available and you're lucky, Catherine Rinaldo might be working with her. Catherine has her own style, and she's every bit as wonderful as Emily. Both charge me $45 for 40 minutes, although you can choose different times. I'm stuck at 40 minutes. I suggest you don't wait until the last minute, 'cuz these two are busy. Do tip them, since they're worth it & it's a challenge to create such peaceful, healing environment in the bustling market

Bad habits, as in bad customer service, are hard to break…read more Based on a one-star, constructive review I wrote describing the terrible service my mother experienced last year, Quiescence Spa expressed a "sincere" apology and offered us 2 free massages. Sweet! I decided to give them another chance and take them up on their offer. I replied to their email with a proposed date for an appointment. To my dismay, a week passes with no response. Despite a follow-up, yet another week passes with no response. (Scratching head) I thought you wanted to make it up to my Mother and I? After all, you only ruined our Mother's Day last year. Terrible.

This was my first official massage and has totally set the standard for anywhere else I've been…read more The staff are professional, courteous, and do not press any extras upon you. There's absolutely no stress about buying memberships, coming back regularly, etc. Their massage therapists are very knowledgeable and really know what they are doing. They may be pricier than some of the massage chains, but remember...you get what you pay for.

Best massage in years! The customer service was stellar. The vibes as you enter the lively outdoor…read morepatio, the lobby, even the bathroom was so enchanting. Everything's so clean as well. Kan was so strong and able to stretch sore muscles that had been bothering me for over a year...they seemed to melt away! The following morning I woke up in less pain than usual...far less! I recommend to anyone in need of a therapeutic relaxation experience that was so healing as well:)

I purchased a massage for a 21st birthday present for my daughter. Both her and I had massages…read morebefore and enjoyed them and I had referred numerous people to Jaiyen Spa. The night before her appointment my daughter told me her nose was starting to run and she thought she had allergies. The day of her appointment, it progressed very quickly to a full blown cold and her nose was really runny. She was concerned about being in a headrest and also about getting the massage therapist sick. I called to see if we could reschedule and was told it was not possible but my daughter could still come in and wear a mask on the table! I explained how terribly uncomfortable that would be and was told there are no ability to reschedule. My daughter was very much looking forward to the massage and since I live out of the area it was an important gift to help her release some of her tension. I asked to speak to the owner and gave my details and was told the owner would call me back. I never heard back and called again on May 13th, 7 days later, and asked again to speak to the owner to try to find a fair resolution for the situation. I was told the owner would call me back but have not heard back from her today. The impression that I get is that they do not care about my business. And if they don't care about my business, they don't care about your business. You may want to rethink using their services if you think you may ever be sick or have an emergency and have to miss your appointment. I am extremely disappointed with the lack of care of the owner of Jaiyen Spa. If I could give no stars, I would.

Jessica is a very talented CMT. Very friendly and made me feel comfortable right away. Her office…read moreis very clean and calm. Exactly what I am looking for in a massage environment. I was in desperate need of some deep tissue work. Jessica was able to listen to my expectations and get in there, addressing my knots in my back and neck. I am going back to Jessica every time in the future.

Jessica came highly recommended by a friend. I have been disappointed in the past, and decided to…read moretry her out. I was amazed at the care, and time she took to find out what my personal needs were. She knew which parts needed a light touch, and which needed more. She in no "cookie cutter" massage therapist, which is refreshing. I'll never go to another chain store again. Thank you Jessica!