As the mother of the bride, I am extremely disappointed with our experience at this venue…read more
Many of the issues involved the on-site manager, Trisha, who was responsible for overseeing the property and wedding operations. Throughout the weekend, there was a lack of professionalism, communication, and urgency in addressing problems.
The guest accommodations had no hot water, plumbing issues, and a toilet that would not flush. When concerns were brought to Trisha's attention, we were met with comments like, "Ugh, this is my life," rather than solutions.
The bridal suite was equally disappointing. The water smelled strongly of sulfur, making the tub unusable for the bride and groom on their wedding night. The air conditioning was not working, and although Trisha was informed the night before, it was still not fixed the next morning. At 7:00 a.m. on the wedding day, I texted her to let her know it still wasn't working and received no response. This was a 90+ degree June day, and fifteen women were trying to get ready in the bridal suite without air conditioning.
On the morning of her wedding, my daughter was told that dogs were not allowed in the bridal suite, despite us being told during our initial tour that dogs were welcome. After the ceremony, Trisha told the bride and groom that the groomsmen's belongings had been locked away and needed to be collected, pulling them away from their guests. She also told them it was "the worst wedding she had ever hosted," which is something no couple should ever hear on their wedding day.
There was also an incident in which Trisha physically grabbed our wedding coordinator's arm, dug her nails into her, and pulled her toward the parking lot.
To make matters worse, I discovered an unauthorized $264.84 room charge on my credit card.
Most disappointing of all was the complete lack of accountability afterward. We spoke directly with one of the owners during the wedding weekend and were promised a follow-up call the next day. Despite multiple calls and messages from both my husband and me, we never received a response.
My family has been in the hospitality industry for many years. We understand that problems can happen. What matters is how they are handled. Unfortunately, based on our experience, we cannot recommend this venue.