I am renaming DSW to become "Sneakerville USA!" When, you walk in the door, you can see 20, maybe…read moremore, rows of sneakers and running shoes. I mean it was hundreds of name brand sneakers to choose from. I was with my oldest granddaughter and this was our second stop for new shoes. She couldn't find a style she liked at the first store. Well, we had a moment of silence, JK, before looking up and down the rows of sneakers. She tried on several pairs and fell in love with the Reebok's. Now, I have to say that $85 dollars is the going rate for a pair of nice sneakers for a teenager. So, I think it was a good value. This is a clean and well organized store. The service we received was mostly at the checkout counter and that went smoothly. I am really happy to see the big smile on my granddaughter's face as she left with the shoes she loved.

I was looking to get some new Birks (Birkenstocks) and I had seen a unique big buckle pair at my…read morelocal DSW but not in my size. Side note: My lovely shoe size is usually the one on display & typically they only have one in that size so you're SOL if you don't get it right away. Don't think that people with small feet have it better cause we don't lol but we can get kids shoes = less $$$ but not always as comfortable depending on the shoe. But I digress lol. Anyhoo, I crossed the bridge into Maryland trying to find these Birks bc the website said this location had them. I found the one & only box in my size but some bunghole put the wrong size pair in it aka too big! Not really sure why you take a smaller size shoe and put it in a bigger size box, but whatever. I decided to look at some other options & found these coolass beauties called Lavender Sparkle. They're more of a gray, but they are genuine leather with a super soft suede lining & they are the most freaking divinely comfortable Birks ever! FYI ~ Not all Birks are leather - they offer vegan, eva, & recycled material options as well. I love the little bit of bling the sparkle brings to them & this was a trip well spent, literally. I also got a nice pair of New Balance tennies on sale too. Hey a girl's gotta do what a girl's gotta do!

Great variety of running shoes. Great service. Very high quality of walking and running shoes to…read morechoose from at a fair price

I had a good experience shopping here. Everyone was very friendly, helpful and knowledgeable. They…read moretook their time to answer my questions. They were a bit pushy with the insoles but I will still come back for my next pair of running shoes.

4 stars for quality wool suits! Customer service at this location has gone down so rounding to 3…read morestars. I mean, the (not so) gentleman associate scolded my friend who asked another staff to assist when this one could not locate the item, implicating that he was nice and did not like we asked a second opinion. He practically made us so uncomfortable that we wanted to leave except that we were in the middle of checking out card already ran through, only waiting to get our items in the bag. How rude of him and he's in that industry, wow! I used to love coming here as an alternate for the retail store closer to my office in DC on Connecticut and the Outlet closer to my home but I have noticed new faces on staff at the Outlet location. I must say, they are not the usual helpful ones, aû contrairé that one associate was downright rude! It was compelling and so I dreaded this review but I have to! I hope our experience was an isolated one for I dare not ask for assistance next visit. I mean, a few items I like are incidentally polished BB!

I love the selection of timeless dresses for work and other daytime events. The dresses and shirt…read moresizes run on the smaller side and it's not made of stretchy material, which I appreciate. For people who wants clothes that aren't form fitting or for more business casual on the casual side should shop elsewhere. The store associates aren't always available for sizing or stock questions but one shouldn't have too much problems while there. The store signages are clear and the shelves are well stocked. I'm giving a 3-star today only because of uncomfortable air temperature inside the store. I would've otherwise stayed longer for browsing and purchasing.

My and my partner walked in on Tuesday, not knowing anything about running. Matt approached us with…read morethe kindest attitude. He helped us get fitted and scanned our feet and was able to tell us all different kinds of thing about them and what shoes would be best for us. As stated above, we had no idea what we were looking for, but Matt's knowledge and willing to help attitude made the experience a breeze. It was a very enjoyable experience especially for my partner, considering that they don't like to shop. For anyone who doesn't know a thing about fitness or running, who has questions and is looking to get into it, Matt is your guy. PS: Thank you again Matt for your help!! You are amazing!

Knowledgeable salesman with a great understanding of the product design and the customer needs and…read morewants. Excellent customer experience and service

Prices are high for an outlet. The deals only start if you buy two pairs. Be prepared to sit on the…read morefloor or hop in place to try on shoes because there are no seat. Added: less than a month later I have already replaced the shoes I bought here for my rather sedentary 8 year old. Holes toward the front, sole separating from the shoe, etc. We didn't get much if any discount on the shoe so I'd hoped this was the last pair I was buying for the school year. She wasn't rough on them they simply were not well made.

Customer service is absolutely incredible! Will most definitely be back for more shoes!read more

Several years since I visited Clarks at the Outlets but I remembered shoes were always comfortable…read more Seeking sneakers and there was a great sales price 2 pairs $99 so stopped by and tried on several before I found 2. Hoping these wear well. Good customer service.

This is an update from my prior post. I gave a 4 star rating with the caveat that since their…read morepolicy is "no returns", please make an informed decision. After my initial review, I was contacted by a manager to schedule a meeting at the store, regarding my experience. The manager was sincerely interested and respectful of my concerns. My feet were measured again and the initial inserts were no longer suitable. The manager explained the program is an ongoing process that requires a commitment to periodically check in at the store. Adjustments may be necessary to receive the maximum benefit. I was given a revised set of inserts to take home and try, following the program to a T. There was a noticeable positive difference this time, with my right foot. My left foot has had numerous toe and foot surgeries plus ankle fractures. Due to my unique history, questions would have provided the information necessary to ascertain whether I was a suitable candidate. What did impress me the most was the manager's eagerness to take the time to address and try to rectify my situation. Going forward, I appreciated the opportunity I was given to better experience a more positive outcome.

Guy was amazing with my elderly mother. He was very patient dealing with her dementia, and thorough…read morein figuring out what would be helpful for her, without any pressure to pursue purchase, even though it was obvious to me he was correct in his assessment. I highly recommend his guidance!

I recently purchased a pair of McAllisters in a size 9d. Delaney helped me in the Reston, VA…read morestore. I left feeling good about having purchased my first pair of Allen Edmonds. The next day, I put them on and walk to my car. Thats when I second guessed the size. It felt way too large and my foot had a lot of space. I emailed the Reston store and their manager Freia told me to come back in and they would help me get into a better size. Delaney again helped me and put me in a better size. They exchanged my 9d's, no questions asked - even though I had worn them a bit. I will def. be coming back here for my next pair of Allen Edmonds! If you are looking for some GREAT shoes that are actually made well, technically with quality leathers and products, and at a great price....Allen Edmonds fits the bill!

Gents- if you don't own a pair of Allen Edmonds I highly suggest you invest in a pair ... You…read morewon't be disappointed. Go see Mike and he'll take care of you. The other sales people are wonderful to as they have helped me out multiple times I started with one pair and now I have 3 pairs two months later ! They're addicting. It's pricey but make sure you buy everything you need: polish, shoe horn, brush clothes, shoe trees etc Def get a lot of compliments