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    Nevin Janice E MD

    1.0 (1 review)

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    2 years ago

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    ATI Physical Therapy

    ATI Physical Therapy

    4.0(10 reviews)
    1.0 mi

    Great location filled with great Physical therapist and PT assistants. I would recommend this place…read moreto anyone who needed therapy confidently, because they are simply the best at what they do! Not only was my care comprehensive, and intensive; but, I truly feel that I would not have been able to return close to my prior functional quality of walking without them. I especially have to thank both the Jessica's!!!

    My experience was horrible! Totally incompetent!!! I experience pain in my neck every day. I now…read morehave a cracking, popping, grinding, crunching, sound in my neck EVERYDAY!!!!! I did not have this before YOUR therapy. The hand bike that you put me and walked off and did not check the tension! Of course, you sent a trainee over who didn't want to take the time to lower the seat (Or didn't know how) and said my feet was suppose to dangle. Meanwhile, you turned and looked at me when I was having difficulty turning the bike. But, what you were doing on your laptop was more important. I truly believe my shoulder, neck would have been better if I had never walked in your door. And, pulling some ones neck hard is not the answer!!! I am so disappointed in Marsh Road location and the Physical Therapist!!!!! I had to go get X-ray of my neck. The technician ask what happen and I told her before I could finish she said let me guess you are in worse shape now than before you went. Yes! I am in constant pain!!!! Your rating is ZERO!!!!!!!!!!!!!

    Family Medicine Center-Christiana Care

    Family Medicine Center-Christiana Care

    1.0(5 reviews)
    0.0 mi

    One of the worst experiences in healthcare I've ever had -- actually definitely the worst and most…read moreincompetent. Took 12 phonecalls and 4 weeks from the prior visit to get my blood results back. The supervisor also seemed like she was literally reading from a script and had no clue what was going on. Doctor Diu did not seem to want to do her job or help the patient (myself). Continuously looked at her wristwatch throughout my first visit. When asked questions about how to possibly alleviate pain or symptoms , she had zero answers and would respond with "fair enough" any time I mentioned to her the symptoms I've been experiencing throughout the 5 weeks of being ill. When asked any questions about what may be the diagnosis or how to alleviate anything , she didn't have any answers and told me to relax and let the process play out (as i had my fair falling out , joint and neck pain , rash up to my chest, diarrhea, gastrointestinal problems). When she told me to change into a robe so she could see my rash, she forgot to look at any part of my rash. When questioned , she said she had seen it already -- even though I was fully clothed for the entire visit up until this point. At the follow up visit 3 weeks later with Dr. Ramichello(?) I was not notified of my blood results positive -- or negative , that Dr Diu had asked to be done. Now , the office has called me and left 2 messages about letting me know the results of my blood work. When I call back to get said results , the operator laughs as if it's humorous and says there are no notes on any results of the blood work. They'll have to leave another message , ha.. ha.. Someone would have better luck solving there pain and symptoms searching askjeeves or google. This place can't even communicate within their own office.

    The worst customer service I've ever experienced- bar none! The docs are great, but I have waited…read moreon hold for over twenty minutes not once, but several times, waiting to ask a simple question. They do not answer their phones. Also, their follow up is atrocious. We needed them to apply for an exception to the insurance company for a medicine that the insurance company didn't want to pay for for my elderly father. Since it works well for him, we wanted to continue using it. The doctor said they would take care of it and get back to us. Never happened and here it is over a month later and my father has no breathing medication. Try to call and follow up? That's a joke. You can not get through to them, regardless of when you call. I work a full time job AND care for two elderly parents. I don't have twenty+ minutes to sit in hold with a doctor's office. Their response to this? 'use the patient portal'. Not happy, because I prefer to speak to a human being when it comes to medical issues, but I tried the portal. Well, that's a joke as well. You go through a million steps to set it up and then it won't let you back in. I specifically wrote down every log in name, password, answer to security questions, etc. so that there would be no issues. Want to call someone to straighten it out? Good luck. I could provide numerous examples of how deficient their system is and how they take utter disregard for 'customer service' (and I use that term very losely), but it would do no good. I have called Patient Advocacy, Administration, and a few other departments trying to relay feedback and get answers. What did I get? Some drone of a woman who was not only incompetent, but robotic and quite frankly, stupid. Then there were a host of answering machines, automated voicemail lops from hell, etc. You get the picture. Christiana provides good care, as long as that doctor is face to face with you. As far as their communications systems and methods? There are no words to describe the inadequacy of the system. It is horrific to treat patients with this utter disregard. They should be ashamed of themselves for even referring to this as a phone system. Sooner or later you will have to call them for something. Do yourself a favor and avoid the frustration, lack of professionalism, loss of time and utter disregard for your loss of time and use another healthcare

    Nevin Janice E MD - sportsmed - Updated May 2026

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