After a year and a half I am finally happy with a doctor about my back pain! Dr. Glassman was very…read morevery professional and nice, and he knew what was wrong and exactly what I needed, and it did not even take a lot of time. I look forward to my chiropractic care and follow up. After a year and a half of agony, I have hope! Update: My Chiropractor Dr. Mark Farthing is also great at his job and quick and friendly. He fixed my upper back problems!

Really a terrific group of medical professionals who take a team approach to addressing very…read morecomplicated medical issues. Many of the patients arrive in a tremendous amount of pain and others are managing long terms injuries. Even see a group of athletes coming through.

One of the worst experiences in healthcare I've ever had -- actually definitely the worst and most…read moreincompetent. Took 12 phonecalls and 4 weeks from the prior visit to get my blood results back. The supervisor also seemed like she was literally reading from a script and had no clue what was going on. Doctor Diu did not seem to want to do her job or help the patient (myself). Continuously looked at her wristwatch throughout my first visit. When asked questions about how to possibly alleviate pain or symptoms , she had zero answers and would respond with "fair enough" any time I mentioned to her the symptoms I've been experiencing throughout the 5 weeks of being ill. When asked any questions about what may be the diagnosis or how to alleviate anything , she didn't have any answers and told me to relax and let the process play out (as i had my fair falling out , joint and neck pain , rash up to my chest, diarrhea, gastrointestinal problems). When she told me to change into a robe so she could see my rash, she forgot to look at any part of my rash. When questioned , she said she had seen it already -- even though I was fully clothed for the entire visit up until this point. At the follow up visit 3 weeks later with Dr. Ramichello(?) I was not notified of my blood results positive -- or negative , that Dr Diu had asked to be done. Now , the office has called me and left 2 messages about letting me know the results of my blood work. When I call back to get said results , the operator laughs as if it's humorous and says there are no notes on any results of the blood work. They'll have to leave another message , ha.. ha.. Someone would have better luck solving there pain and symptoms searching askjeeves or google. This place can't even communicate within their own office.

The worst customer service I've ever experienced- bar none! The docs are great, but I have waited…read moreon hold for over twenty minutes not once, but several times, waiting to ask a simple question. They do not answer their phones. Also, their follow up is atrocious. We needed them to apply for an exception to the insurance company for a medicine that the insurance company didn't want to pay for for my elderly father. Since it works well for him, we wanted to continue using it. The doctor said they would take care of it and get back to us. Never happened and here it is over a month later and my father has no breathing medication. Try to call and follow up? That's a joke. You can not get through to them, regardless of when you call. I work a full time job AND care for two elderly parents. I don't have twenty+ minutes to sit in hold with a doctor's office. Their response to this? 'use the patient portal'. Not happy, because I prefer to speak to a human being when it comes to medical issues, but I tried the portal. Well, that's a joke as well. You go through a million steps to set it up and then it won't let you back in. I specifically wrote down every log in name, password, answer to security questions, etc. so that there would be no issues. Want to call someone to straighten it out? Good luck. I could provide numerous examples of how deficient their system is and how they take utter disregard for 'customer service' (and I use that term very losely), but it would do no good. I have called Patient Advocacy, Administration, and a few other departments trying to relay feedback and get answers. What did I get? Some drone of a woman who was not only incompetent, but robotic and quite frankly, stupid. Then there were a host of answering machines, automated voicemail lops from hell, etc. You get the picture. Christiana provides good care, as long as that doctor is face to face with you. As far as their communications systems and methods? There are no words to describe the inadequacy of the system. It is horrific to treat patients with this utter disregard. They should be ashamed of themselves for even referring to this as a phone system. Sooner or later you will have to call them for something. Do yourself a favor and avoid the frustration, lack of professionalism, loss of time and utter disregard for your loss of time and use another healthcare

Terrible place. I was charged , $45.00 for arch support that…read morecost $35.00 every where else. Then after paying my co pay i was told i owed nothing else. But later receved a bill for $5.00. When i called to inquir about the bill, i was told pay it or they will report it to the credit agency. They said there where not willing to resolve the billing issue. Dispite my insurance paying them $250.00 for my visit.

Dr. Gruber is a good doctor. However, Tri-State Foot & Ankle Center overcharges for simple durable…read moremedical devices. I had to wear an air cast (ossur a-w0900blk). This costs at most $90 with shipping (see https://www.google.com/search?q=w0900blk+ossur&tbm=shop ). They charged $350 and Blue Cross disallowed $15, so the total bill was $335!! Ridiculous. They were able to reduce this by about $100 if I paid in full. But still, who charges a 400% markup over a commodity that you can get new online from the supplier??

Emma is one of my most favorite medical professionals who take care of me. She is great at…read moreexplaining things. And she is nice.

Had major trauma surgery and had complications from misplaced screws (not properly secured,…read moreconfirmed by scans) which FSO surgeons said they weren't available to fix until the following week. DOS trauma surgeons agreed to take over and did a fantastic job with revision surgeries. Follow up office visits with two FSO surgeons confirmed that substandard care is acceptable for their practice so I moved to DOS and am so glad I did.

When patient concerns are brought directly to her after chain-of-command is exhausted & creative…read moreattempts to connect via social media are what's left as options, Dr. Nevin nor her office associates take opportunity to hear the patient out. She seems to rely on a bizarre "Leadership" model which causes supervisors to refuse contact as well by funneling calls down to the very same employees patient has complaints about. The attempts for resolution are thwarted by this circuitous system. In addition, the outright refusal to engage, stonewalling, gaslighting (not used lightly), ignoring, and a lack of transparency despite declaring it will be offered occurs. There's also a request that the patient offer complete transparency of the issue & in turn, they clean up whatever they can as if the patient's stated concerns never existed. When "compliancy" implies upholding the "integrity" of Christiana Care, consider what that means. Also, consider the settled Whistleblower lawsuit. Groundbreaking in the US, according to news outlets. $47.1 million. Compliance issue, False Claims Act, settled 2023. Reported by Chief Compliance Officer to Dr. Nevin & was fired suddenly. How seriously will one patient's ongoing concerns (multiplied due to systemic issues & incompetency) be taken if you will fire a close coworker, possibly a friend, for bringing a legitimate issue to the forefront? When a patient has a concern in a specific department & it is presented to "Leadership," it's presented to the very same people you may have already complained to - not an independent, well-informed group - and the "Leadership" making decisions as to the merit of your complaint(s) may include a person or 2 that you made complaints against. How clearly are they reviewing your concerns if/when you've made claims against them? They're protecting their own teams because,as I was told, "I only work to pay my bills and put food on the table." Nobody wants to be fired. If met with empathy, there are many issues that arose in which - with active listening - I could help in sharing the process and problems so they could be avoided with other patients. There are many doctors I appreciate who are part of this system & many who need to ramp-up listening, testing, and remaining within the scope-of-care. All because a doctor or nurse (& God knows who else) can view ALL patient records that does not mean it is appropriate or acceptable for them to do so. "Scope of care" is what HIPPA states as 'appropriate for treatment.' An employee stating that the viewing of my records outside scope-of-scope was "unintentional," "a mistake," "she didn't mean to," then declaring it intentional in a formal letter when the patient presses for answers is hiding something. Which is it? Unintentional (mysteriously was handed to her or popped up in her queue) or Intentional (sought it out). Contradictory actions. A document was obtained via HIMS WITHOUT my consent & HIMS told me 3 different times my consent was required. It's a10-year old record & I was kept waiting in an exam room while it was obtained & read. I wasn't informed that this behavior is what kept me waiting an usually long time nor did I get an apology for the delay.I told Privacy/Compliancy staff my concerns & they went behind their office doors & they seemed to clean up everything that could indicate any improper actions. I'm still waiting on a call/contact I was promised in Feb 2024 regarding a "Statement of Disagreement" I needed assistance with. That's right, 4 months now. I was also promised a call again 4 weeks ago. Weyatta in Compliancy is supposed to call. Somehow I knew I'd be waiting...I called again last week, no return call. Patients: know your Privacy Rights; review your medical records; request correction when errors are found; request "accounting of disclosure" to find out who has accessed your records (they may try to cover up if someone looked who should not have); know that there's a "restriction" form if a specific record would be needed only in emergency; and request forms for these actions because they may not tell you one is needed. Medical records may (did) create bias in care for me & that's particularly trying when there are many errors that contribute negatively to how one is viewed; diagnosed/misdiagnosed; and treated. I'd add a screenshot of the HUGE, stuff-of-legends lawsuit that was settled for your ease in reading this but it's on search engines. It's rather unprecedented & speaks to the truth behind the smokescreen of honesty & transparency that has been expressed. The monopoly Christiana Care has crafted (along with affiliates - who are not easily identified but have full access to patient's CC records) leaves some of us with compromised care. Dr. Nevin, there's so much more I could say. I know you have a lot to do. Sometimes, accepting the ongoing request of one patient is a compassionate thing to do & could prove to be illuminating in some way(s). Epic Fail, 1-star too many.

I found THR through a google search. After reading different reviews for PT clinics in the area, I…read morehad a good feeling they would be the right fit for me. That feeling was validated after my first session with Gregg. I'd been dealing with SI joint pain on and off for years. Gregg was so great with helping me understand what's going on and I truly felt like he cared about me getting better! I've seen him every session since, which I've heard is rare in the PT world. I'm so grateful to have stumbled upon THR and would recommend them to anyone who is looking for a facility that will help you get back to your fully functioning self, while caring about you as an individual!

From the owner: Total Health & Rehabilitation Physical Therapy Clinic Wilmington is a two-location premier private…read morepractice. We are not a big chain facility, nor are we a physical therapy "mill" that will simply run you through the system and send you on your way. We pride ourselves on not just treating your injury or condition, but treating you as a person. We treat a wide range of conditions in Wilmington such as sports injuries, back pain, sciatica pain, neck pain, shoulder pain, arthritis, elbow wrist, and hand pain, hip and knee pain, headaches, and migraines, rehabilitation, chronic pain, and much more. Come see us today. Don't gamble your health on physical therapist roulette.

If I could leave negative stars, I would. I've been coming to this office for 10 plus years. Every…read morevisit waiting 20-45 minutes past my appt. Time. With no acknowledgment to my own time. Recently they give 2 different appointment times. I show up 2 minutes late and they tell me the doctor saw someone else. Then, tried to charge me a late fee. After speaking to the nasty rude office manager who LIES about not knowing dr. Dhiels inability to stay on time I refuse to spend another dime at this terrible office. Manager says she's been there 30 years but yet is unaware of constant complaints of the doctor not being on time?! Staff is nasty and rude and now dr dhiel wants to sell her skin care line instead of being a GC doctor. LOL don't waste your time!!!!!!!!!!

Awesome doctors office. The staff is super pleasant and very helpful. The doctors are great and…read morethoughtful. I don't feel rushed when I'm there and I'm very pleased with their services.

I am extremely dissatisfied with the web-site/service of this organization. In my patient portal,…read morethere is a notification of unpaid bill (from april of 1920. I do not have any unpaid bill. When I called the billing department - I was told to ignore it. It is a computer error and they cannot do anything about it. It has been there since 1920 Recently I got a notification that they (CCFM) have discontinued their relationship with Humana Care. However, customer service could not answer my questions regarding this. I was told to contact my insurance company - I did and my insurance company told me that they did not have any record of such "discontinuation". Now what..... I have been a patient in this organization since April 2020. I am yet to see (meet) my principal MD. I have only seen interns - without any supervision from any MD. Only reason I am still a customer - albeit an extremely dissatisfied customer of CCFM - is because I live next door to their Foulk Road campus. However, that advantage may need to be re-evaluated the in near future.

From the owner: ChristianaCare Primary Care at Foulk Road offers primary medical care for adults and children…read more Services include primary medical care for babies, children, teens, adults and Seniors, pediatrics (Childhood and newborn care), Sports Medicine, and more.

This is for the location on Concord Pike. Therapists and their aides are helpful, but much of the…read moretime is spent on solo exercises and bikes. The office staff is not friendly and it feels unwelcoming going there. The women behind the desk are unprofessional. How hard is it to say hello, good morning, etc. to clients? Have never received any greetings or smiles from them, but there is much talking amongst themselves and gossiping that everyone waiting can hear. Should not do this anywhere. Delaware is a small state, people know each other.

If you need PT, this is the place to go. If you are going somewhere else, stop and go here. I…read morehave dealt with back pain for many years and have tried many physical therapists but these guys are by far the best. I finally had back surgery and did 8 months of rehab with Elite. I went from being able to stand for a couple of minutes to walking a mile every day without pain. They do a lot of deep tissue massage that other therapists don't use. It takes the pain away faster, which allows you to do more exercise, which gets you better faster. No other PT offers this combination and it really works. If you want to get better faster, this is the place to go. All the staff, from the therapists, to the receptionist, to the business office are very nice and professional. Great experience.