July 6, 2018: As if the racism, bigotry and tone-deafness wasn't obvious, this business and the privileged owner called the police for a woman of color wanting a refund. I expected this as this is what they all do to silence POC so they can continue to steal and scam.
I had gotten electrolysis done at two other place 4 times (once a week for 4 weeks) before I went to Louann. I chose her because she offered a package and was closer to my place of residence. She works out of her home. She asked to pay $580 in cash and I did.
During my first visit, she was talking my ear off about what other products she sells and how she is very serious about integrity. I noticed that she was plucking my hairs - every legitimate electrologist will tell you that you are not supposed to pluck/tweeze the hairs as it hinders the electrolysis process and you go back to square one. I brought up the fact about her plucking during my second visit the next day. She said it's because the hair isn't in a certain phase and kept giving me random excuses for plucking my hair. Via the machine she uses, Compublend, she sticks a needle into the skin (supposed to be the hair follicle) for 20-30 seconds that gives current and heat yet it does not make the hair weak enough to slide out. I told her that I'm afraid it is destroying my skin if it's not destroying the hair. She said that the other places use thermolysis and that is why it's faster and the hair slides right out with them. She said only she uses the actual blend method. I checked with other places and they both said that they use the blend method also. She got angry that I was questioning her validity.
On her pamphlet, she says that she is a member of the American Electrology Association, according to their website and after confirming by contacting them, turns out that she is not. She called me a liar and a swine for bringing forth these observations. The AEA and BBB are well aware of her but they cannot take legal action on my behalf. She now refuses for any services, which is fine but she refuses to refund me. I truly can't fathom that she has this scheme set up to steal from poor women and minorities. She knows people can't afford an attorney so she continues to take advantage of people like myself.
If you read this review and see her, please ask her to return my hard-earned money. I highly doubt she ever had a single particle of integrity, decency or shame to begin with but I would immensely appreciate you trying to help me get justice. read more
