I visited EWC for the first time on 03/21/26. My esthetician…read morewas great ( unfortunately I don't remember her name).The problem was when I checked out.The receptionist asked if I wanted to leave a tip for my esthetician to which I asked her to add "20 %." She gave me my total and while it seemed high I figured it was because I purchased the products that my esthetician recommended. Upon getting home I took a better look at my receipt and realized the receptionist charged me $20 instead of 20%.I had gone with a friend so I let her know what happened & she mentioned she was also charged $20 instead of 20%.Being that I heard multiple customers ask her to add a 20% tip while I awaited my service I decided to call the following Monday to let the manager know what happened to me and at least one other customer.I spoke to the front desk who said the manager wasn't available but would give me a call the following day.It has now been a week from my service and I never heard back from any staff member. As much as I liked my esthetician I am very disappointed in the lack of professionalism from the administrative staff.

Cool place for a quick wax! Took my daughter here and was able to schedule online which was SUPER…read moreconvenient! They did a decent job and the first wax was free! Pretty awesome! The girl at the front desk(didn't catch her name) was really friendly. I will definitely be going back!

I have known the owner since I was a teenager, and she quickly became a good friend of the family…read more She is such a nice, friendly, hospitable person, very genuine. But she also is a hair master, just what you're looking for for your various hair needs and desires. Money is very tight for me, and I could go to a cheap barber or something, but I would rather get the immense quality that she always brings every single time. her prices are very reasonable, and in the over two decades that she has done my hair, I have never had a haircut I was disappointed with. I was getting more self-conscious about my white temples (I'm young, but did not get very good hair genes), and she colored them and made them look totally natural with the rest of my hair. She is extremely artistic and can get a sense for exactly what will work with each person, and she's great conversation every time while she does my hair. She also is an excellent business owner and knows how to find the right people who will make a terrific team. Each one of her other hairstylist are also very popular and leave their customers very satisfied. The place always has a welcoming and friendly atmosphere, with music that is not too loud or too quiet, and a welcoming, comfortable aesthetic. They also sell products to meet your home hair needs. If you want the best treatment for your hair, look no further than Salon Orea.

Close to my house, I wanted to give them a try. Due to conflicting schedules I had to bump out my…read moreappointment by a week and I was given the newbie stylist. Im usually fine with that but not someone with only two years experience and barely out of her teens. Ughhh. Christmas is a busy season and the other stylists were all booked. The girl was very slow and scared of messing up it seemed. It took three hours to do my hair and I was shocked. Everyone was nice but at the end of the day, that was far too long and I did not feel like it should have taken that long. I don't know. I would be open to trying a more mature and experienced stylist next time.

I was really nervous to try waxing again after past experiences, but Gina at Grotto completely…read morechanged that for me! She made me feel instantly comfortable, was super professional, and delivered amazing results with no irritation or issues afterward! Highly recommend over the chain monthly membership waxing salons!

I've gotten two amazing facials from Miss Charlize. Her massage is impeccable please see her for…read moreyour needs

My service was quick thorough and most importantly very professional. Hannah made me feel very…read morecomfortable. The office was clean and smelled good, and the music and vibes were immaculate. If I lived closer I would never go anywhere else for waxing.

I am writing to share my experience following a service appointment at this location. I received a…read moremale Brazilian and full butt wax yesterday, and my esthetician was Reagan. The service itself was performed well, and I was satisfied with the quality of the wax. However, the subsequent events have caused significant disappointment and lead me to strongly advise caution to other male clients. The day after my service, I was unexpectedly contacted by the manager and informed that I was banned from the establishment due to an "inappropriate conversation" with the esthetician. This notification was perplexing, as the conversation in question was initiated by the esthetician's small talk. During the service, Reagan asked about my weekend plans. When I initially mentioned that the plans were personal, she indicated that was acceptable. I then shared that my wife and I planned to visit The Scarlet Ranch, a known lifestyle club. As my wife and I are open about our lifestyle, I was willing to engage in general, surface-level discussion. Reagan continued to actively participate, asking multiple follow-up questions about the club's atmosphere, membership fees, types of events, and clientele. I was careful to keep my responses strictly professional and non-sexual, focusing on logistical and social aspects. At no point during this sustained conversation did the esthetician indicate that she felt uncomfortable or ask to change the subject. Therefore, receiving a call informing me I was banned--and being told by the manager that the conversation was "inappropriate to have while getting a male Brazilian"--was a significant surprise. It seems highly unprofessional to ban a paying customer without the service provider communicating any discomfort during the interaction. Feedback on Communication and Professionalism: For the management and staff: Professional protocol dictates that if a client's conversation makes a staff member uncomfortable, the staff member must clearly and politely redirect or end the topic of conversation. Customers cannot be expected to know a provider's boundaries, especially when the provider is actively engaging and asking follow-up questions. A simple, "I prefer to keep our conversation limited to the service," would have been sufficient and professional. This lack of professional communication has resulted in the loss of a repeat client and has created an unnecessarily unpleasant experience. I urge management to review their policies on staff interaction and boundary setting. Recommendation for Male Clients: Due to this experience, I do not recommend this establishment for males seeking a Brazilian wax. While the technique was good, the overall lack of staff maturity and professionalism in handling client conversations is concerning. Prospective clients might consider alternatives like European Wax Center for a lower-cost option. I hope this feedback leads to better communication practices so that other clients do not feel targeted or confused in the future.

My eyebrows always look great! Everything is always clean. Prices are reasonable. It's always easy…read moreto find an appointment time that works with my schedule.

Always friendly and welcoming. The atmosphere is very relaxing as you enjoy seeing bits of farm…read morelife that is Faith's other passion. I have been going here for 10 years; Faith is a professional using great products to leave you feeling smooth and confident.

It's been a very long time since I set time aside for self care. I was so lucky to have Yareli and…read moremy only disappointment is that I live out of state and can't be a regular. Ashley at the front was so understanding and helpful. It was a great experience. Thank you !!

Lauryn was amazing! She's so sweet and makes you feel super comfortable! This was my first wax ever…read moreand The European wax was fantastic, and she gave me some great product recommendations and tips afterward. Definitely recommend going here especially to book with Lauryn !!

Kim is great! I came to her last year for microblading. She…read morewas very meticulous and spent almost an hour shaping, drawing and reshaping my eyebrows to make sure they are even and nice. Then she was very gentle and professional with the procedure. She is a perfectionist and even when I thought it was good, she still saw a few flaws and made corrections. She is very friendly and her studio is exceptionally clean. Since then, I went back for touch ups (it is recommended to do it every 6 months) and she did just as great job as she did the first time. I strongly recommend her. She is worth it! PS. If you're considering microblading just know this that no one ever mentions. When you leave the place your eyebrows will look dark, thick and very scary. It's normal and will go back to what it's supposed to look within a week. It looks scary and I wasn't prepared for this lol Also, you can't get it wet for a week so if you're planning a vacation or an even, plan accordingly.

I had my first appointment with Kim in June. I was pretty nervous as this was my first facial and I…read morewasn't sure what to expect. Kim was very kind, she explained what she was doing and how it would help my skin. She also let me do a before/after of the microdermabrasion which was pretty cool to see the difference. She does work out of her home but it's very clean and the room she works out of is private. It's clean, has a nice ambiance to it and smelled nice. At some point in time I fell asleep during one of the facial masks which surprised me that I'd be that relaxed. It's been a few weeks since my appointment and my skin still looks/feels great. I will definitely continue to go to Kim for future facials.

I had an underarm, lower leg, and stomach strip sugaring session with Josie. She was extremely…read morehelpful, skilled, and friendly. She let me know what she'd be doing each step and consistently checked in with me to ask if I needed a break or was in pain. Now, I've been going for months and the process hardly hurts at all, especially thanks to Josie's technique and application of sugar! Highly recommend Josie and the other staff at Grotto Wax!

I got a Brazilian and it was wonderful!!! The salon is very clean very cozy very welcoming. They do…read moresugar and hard wax. I opted for the hard wax and it was amazing. Highly recommend.

Poor customer service, Ana needs an attitude adjustment or maybe leave and quit. Designs are poor…read more Acrylic nails look uneven and not clean when applying.

Came here on a Saturday morning with an appt time. I called to inform them I was going to be 10…read moreminutes late and to ask if that was ok. The person who answered told me it was not a busy day so it was not a problem at all. But when I got there the nail tech seemed to be very bothered, so much so that it made the conversation a bit awkward. I did notice they cleaned up my cuticles so they get a star for that. But I got my dip done in silence and when the nail tech finished I noticed she didn't clean up the dip that was on my cuticles, as in not on the nail. I pointed it out hoping she would clean it up but she said it will fall off on its own.... I that was the first time I've ever left a nail salon with my nails looking so sloppy. In my opinion, completely unacceptable. I won't be coming back.

Jena was able to squeeze me in last minute before vacation which I really appreciate it. It was my…read morefirst time getting waxed & she made me feel so comfortable. I hope to see her more for future services.

Jen is an absolute Rockstar. I see her for my eyebrows regularly, and for a Brazilian every…read moresummer. She's fast, and thorough. She is also a complete joy to be around and I always love our chats. Jen provides quality services with high quality products, I'll never go anywhere else to get waxed!