My service was quick thorough and most importantly very professional. Hannah made me feel very…read morecomfortable. The office was clean and smelled good, and the music and vibes were immaculate. If I lived closer I would never go anywhere else for waxing.

I am writing to share my experience following a service appointment at this location. I received a…read moremale Brazilian and full butt wax yesterday, and my esthetician was Reagan. The service itself was performed well, and I was satisfied with the quality of the wax. However, the subsequent events have caused significant disappointment and lead me to strongly advise caution to other male clients. The day after my service, I was unexpectedly contacted by the manager and informed that I was banned from the establishment due to an "inappropriate conversation" with the esthetician. This notification was perplexing, as the conversation in question was initiated by the esthetician's small talk. During the service, Reagan asked about my weekend plans. When I initially mentioned that the plans were personal, she indicated that was acceptable. I then shared that my wife and I planned to visit The Scarlet Ranch, a known lifestyle club. As my wife and I are open about our lifestyle, I was willing to engage in general, surface-level discussion. Reagan continued to actively participate, asking multiple follow-up questions about the club's atmosphere, membership fees, types of events, and clientele. I was careful to keep my responses strictly professional and non-sexual, focusing on logistical and social aspects. At no point during this sustained conversation did the esthetician indicate that she felt uncomfortable or ask to change the subject. Therefore, receiving a call informing me I was banned--and being told by the manager that the conversation was "inappropriate to have while getting a male Brazilian"--was a significant surprise. It seems highly unprofessional to ban a paying customer without the service provider communicating any discomfort during the interaction. Feedback on Communication and Professionalism: For the management and staff: Professional protocol dictates that if a client's conversation makes a staff member uncomfortable, the staff member must clearly and politely redirect or end the topic of conversation. Customers cannot be expected to know a provider's boundaries, especially when the provider is actively engaging and asking follow-up questions. A simple, "I prefer to keep our conversation limited to the service," would have been sufficient and professional. This lack of professional communication has resulted in the loss of a repeat client and has created an unnecessarily unpleasant experience. I urge management to review their policies on staff interaction and boundary setting. Recommendation for Male Clients: Due to this experience, I do not recommend this establishment for males seeking a Brazilian wax. While the technique was good, the overall lack of staff maturity and professionalism in handling client conversations is concerning. Prospective clients might consider alternatives like European Wax Center for a lower-cost option. I hope this feedback leads to better communication practices so that other clients do not feel targeted or confused in the future.

I had an underarm, lower leg, and stomach strip sugaring session with Josie. She was extremely…read morehelpful, skilled, and friendly. She let me know what she'd be doing each step and consistently checked in with me to ask if I needed a break or was in pain. Now, I've been going for months and the process hardly hurts at all, especially thanks to Josie's technique and application of sugar! Highly recommend Josie and the other staff at Grotto Wax!

I got a Brazilian and it was wonderful!!! The salon is very clean very cozy very welcoming. They do…read moresugar and hard wax. I opted for the hard wax and it was amazing. Highly recommend.

If you are looking for someone who cares, enjoys your company and truly is the best…read moreaesthetician...please come see Zoe! I have been seeing her now a little over a year I think and I am so incredibly thankful for her. Thank you Zoe for sharing who you are and allowing me update my life to you in the short amount of time that we see each other. You are such ray of positivity! The business would not be as incredible if they did not have you. Thank you for taking care of my skin and helping me to feel like my best self! You truly are one of a kind

I scheduled an appointment at 12, which is when they open on Sundays. Granted I was 6 minutes late…read moreto my appointment, but I could not get into the building. I understand they open near this time, however like I said, I was late myself. The doors to the building were locked and no one was inside. I gave them a call to let them know I guess I wouldn't be making my appointment since I couldn't get in.

Danielle is great! I found her on Groupon about a year ago and have been getting waxed by her ever…read moresince. She recently changed offices and has done a great job of updating the new office. It looks really good and very professional. I have sensitive skin and had stopped waxing because it was causing a rash. However, the wax she uses is so great and I never have a sensitivity issue. It is clean and comfortable. the only reason I did not give it all the stars is the music sometimes leave a lot to be desired, but I am in and out so quickly its not a big issue.

I've been here on several occasions and always had a great experience. This is the only…read moreestablishment in Denver I'll frequent for waxes. They also do great facials. Danielle and the ladies are very professional and knowledgeable on what they are doing. They have a wide range of services and extensive experience working with women of darker skin complexion. The price is fair and Danielle will work with your schedule to pencil you in at the last minute. Keep up the good work ladies!

Dori is the best!!! So thorough and great to visit with! I do an upper leg & Brazilian wax…read more Reasonable and timely! Wouldn't trust anyone else!

Dori is awesome! Took me a while to find someone I trust since moving to the Aurora area. Her…read moreprices are reasonable, she's friendly and thorough. Can't ask for any better :) I highly recommend her!

I am so happy to see that this business has received 5 stars because it's well deserved!…read moreI have been seeing Lara now consistently for 6 months now for volume lash extensions and am over the moon with everything about them! Her equipment and techniques are top of the line! I've been getting lash extensions for 7 years so I'm verse in the process! I stopped seeing my last tech because I was frustrated with the results! I was going weekly which is costly for time and money and couldn't keep them full. I started looking for a new lash tech and technique And that's when I gave Lara a try! I was so blown away I have already sent 4 people to her in 6 months! If your even considering lash extensions, Lara is a MUST!!! You will be beyond happy!

Lara has been doing my lashes for years. I recently had a lash lift and tint as well as an eyebrow…read morelamination and she was great. highly recommend.

I can't say enough good things about Michayla! She's…read moreincredibly friendly and so easy to talk to, we always have such good conversations during my appointments. I usually get my brows waxed and tinted, and they always turn out fantastic. Recently, I had my first Brazilian wax with Michayla, and she made the experience as comfortable and painless as possible. Despite the nerves of trying something new, Michayla's professional and calming approach made the process smooth and easy.

Michayla is amazing! I've been seeing her for waxing for years, and have started adding on other…read moretreatments. She recently hosted a facial birthday party for a group of friends. We booked the whole afternoon and we had champagne and charcuterie. Michayla prepped welcome bags for everyone and made it such a fun event! It was an amazing and relaxing way to spend the afternoon with friends!

My favorite things about the European Wax Center facilities are, they all have the same…read moreambiance/decor and abilities to use service packages freely at any location (any state). I do feel that the prices have increased significantly over the years but, when you find an esthetician/waxologist you can trust, it's worth the extra dollars. The Lone Tree is doing all the right things, providing positive experiences/waxing services. Overall, very clean facility, welcoming & helpful staff and they offer all your waxing needs (services & products).

Was too exhausted to notice until I was in the car... But we are bringing sisters, not twins to…read moreanother level with these brows 3 stars because at least she did one of my brown well.

I'm not a huge waxer but this place is great! The prices are reasonable the staff is friendly and…read morethe space is really clean. I usually see Molly and she's fantastic! My eyebrows look so good, have a good shape but are still natural looking. It's taken me a long time to find a place that doesn't try to make my eyebrows too thin or over fill them with powder. This last time I also purchased a body scrub they sell which feels and smells so good! Definitely worth checking out!

I truly cannot say enough good things about this location. I have only been several times but each…read moretime was just as pleasant as the last. My eyebrows have never looked so good and my confidence level has improved vastly thanks to Emma! Her room is always so clean and she really takes her time and care to make sure I always leave happy. I also would like to point out that the front desk staff truly has an equal hand at making the experience pleasant. I definitely recommend going here!

Update review is the same as previous Five-Star posts. Jessica has provided personal service for…read morethe many years of knowing her. Today's facial was therapeutic and cleansing. I always walk out of my appointment w a positive energy boost from our professional friendship. The bonus is that Jessica is very accommodating with my flexible schedule.

I've been going to Jessica for years, she is top-notch and will put you at ease, highly recommend!read more