I personally went to Nevada Stairs's Henderson office early September and lucky enough to speak with the owner, Mr. Peter K, who suggested to email the company some photos and a short description of what I wanted done. Did as I was told as I got home. Nevada Stairs is a local company, by the way.
There was a little glitch with my interaction with Nevada Stairs after meeting the owner. The photos and the walkthrough/estimate request never made it to them due to some internal email problems. After not getting any response for a more than a week, I resent my request to 3 different people in the company before I got a response. Tina M. reached out to me and scheduled the walkthrough with Allen M.
Choosing Nevada Stairs over 2 other valley stair companies who did their walkthroughs and submitted their bids was a no brainer. Of the 3 bids I received, Nevada Stairs initially had the highest bid but I just felt in my guts to go with them, no buts, no ifs.
After receiving their initial estimate/bid, everything went smoothly except for few phone tags with Tina. Tina even took the time to come to my place of work to show the swatches and for contract signing. She was very knowledgeable, super patient and considerate and made sure that I fully understood everything that she covered and discussed, and that everything was going to be done according to my liking and standards. She and Brianne (the company scheduler) scheduled the installation around my availability and work schedule.
I met the installer, Alex, the night prior to the actual day of the pony wall demolition to drop off his tools . He neatly organized his work tools and staged his work area in the garage. Alex, a small-framed spectacled very soft-spoken man was very friendly, courteous and respectful.
Alex is beyond superb! The first thing he did was literally covered and protected all possible areas where he thought dust and debris would fall.
Very professional and an expert in what he does. I so admire his work ethics and dedication. Without a doubt a very hardworking man, he never stopped working from the time he showed up in the morning until he left almost early evening, with NO breaks! (On his last day, he worked continuously from 8am until 10pm! ) I honestly, and understandably, got worried: the man never took breaks - - didn't drink, didn't eat the whole time. For someone who weighs less than a buck, he did all the work ALL by himself (from tearing down two pony walls to complete installation of the stairs). He's a master crafter! He must've been a Swiss watchmaker/clockmaker in his previous life. He worked quietly and meticulously. Focused and methodical. A very practical man, he resourcefully fixed possible problems and issues that could've delayed or paused his momentum. He found ways and solutions. He made sure everything was cleaned up prior to him leaving. Above all, a very trustworthy man. I can't run out of superlatives to say about this man's expertise, work ethics and professionalism.
Bal'shoye spasiba, Aleks. Nevada Stairs is so damn lucky to have you!
The re-finisher, Rich, showed up the following day around noon unexpectedly. Unaware of him coming, he said he was scheduled to do the re-finishing. He went straight to work - - fast and efficient. Another quality craftsmen from the company.
4 days after, the finished product and my stairs' transformation were way beyond my expectation. It opened up my hallway and the stairway and made it look bigger and more spacious and in effect, changed my house's character. Nevada Stairs so deserves all the-5 star Yelp reviews and accolades. For their quality of work, outstanding craftsmen and customer service, I'd give them a 10 easily.
I highly recommend them!
Mahalo nui loa, Nevada Stairs! read more