Neuse Termite and Pest Control did a thorough job of inspecting a home my clients were buying. Ordering the pest inspection was easy, the technician was prompt. I also had them come back to do a crawl space inspection for moisture and to determine a solution. Again appointment was easy to arrange, Tony was even early, did the inspection in a timely fashion, gave me good solutions and I am thrilled with their service. read more

Highly recommend Neuse Termite & Pest Control for routine inspections and ant control. They offer excellent customer service with clear fees and service times. We have been customers for several years now and pay the $160 annual inspection fee plus any treatment we request. This year we asked for an ant treatment. The cost of these treatments depends on the size of the treatment area, for us it was $95 and was definitely worth it. It is easy to contact Neuse and pay bills. They even alerted me when I overpaid by accident which I really appreciate. Overall great service and we recommend Neuse Termite & Pest Control to others! read more

Good pest control service but not a stable place to work at. This company will hire and fire you before you 90 days for absolutely nothing. If you are someone of colored or different ethnicity and they hire you... you will be fired before your 90 days. I've spoken to a couple of old coworkers myself and they had the same problem. They will tell you they're having a meeting but no one will tell you what time. Bill and Scott do not care about their new employees as much as they make it seem. They don't care about your personal life as well. Amber is a scheduling manager with this company who works hard to get you fired and she will succeed sadly. I do think everyone is in cahoots to get you fired before your 90 days approach. The only wholesome person that works there is Libby and Jennifer, those ladies were amazing to me and I was very much thankful to have had someone to understand me there. Everyone in office is very iffy and always look at you funny (especially Scott and Bill). The pay is good but it's not worth feeling uncomfortable and like you don't belong. They let a lot of their other employees get away with murder but will plan to fire you if you make a TINY mistake. They couldn't give me a real reason why I gotten fired only that I make TINY mistakes when I've only been there for 3 months and there's employees that's been there for years and still make worst mistakes then I have. I was a great employee and I can say that and mean it. PLEASE DO NOT WORK HERE IF YOU ARE A DIFFERENT ETHNICITY, they will used you and then get rid of you. read more

Always good to find a locally owned and operated business that does good work but provides great customer service. They spray my yard 2x a year for fire ants and other problem bugs. Yard was infested with fire ants when we purchased the home 8 months ago. First treatment kept them away 100%. A small amount came back in the spring as expected. A mother treatment and good to go. Tech was great. Made sure where I wanted it to be sprayed. Even insisted on helping me move some new deck furniture to the deck when he finished. . Thanks PJ. Can't recommend this company highly enough. read more

Treated ants chiggers and wasps. Friendly, quick, easy payment. They did a termite inspection as well

I have used Neuse Pest Control since I moved to Clayton several years ago. I was happy with their service treating Fire Ants & other issues until my call today. I am giving a 2 star because of my experience calling to schedule another treatment and report another issue. 5:24 p.m. My call was answered by T***. I stated I had service a few months ago & needed to schedule for someone to come out again. I was rudely interrupted & told they were here 3 months ago and I would be charged another Service fee. I never explained what my issues were & I never anticipated or expected a free service call. I assume I called close to the end of the business day and not given the chance to even explain what the issues were. The Service call $$$ fee was her topic. Nevertheless, I can certainly contact another pest control company to take care of my needs. I have never had an issue with paying for my service and thought the interruption was rude and uncalled for. Thanks T***, you lost my business with Neuse. read more

!!!!MILLION DOLLAR COVERAGE IS A LIE!!! Got a contract with these thieves last year to have our shed and home treated for termites. The paperwork shows I had active termites inside the home but not the shed. 1 year later we paid to keep our annual inspection updated and received an inspection report stating we had no activity on the property. Including the shed. I have videos and pictures of termites in the shed from the same day the inspection was completed. I have damages to my shed and would like compensation. I was told and it is truly on the contract-NO PAST PRESENT OR FUTURE DAMAGES WILL BE COVERED BY NUSE. So basically they got a little over $1k to do nothing. DO NOT USE THIS COMPANY! Use anyone else and read your contract. All this "we offer a million dollar coverage" is absolutely a lie. That is for the chemicals not damages to your home. They are absolute trash. read more

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We have been with Neuse TPC for over 20 years - since we moved here! They are hands down the best!! I have a specific representative that I request and we always get her! They are professional, courteous, and always on time! I feel good with the rate I pay for quarterly service and know I can call them if I see any issues in between! Call them - you won't ever have to worry about bugs again! read more

It's an alright company so far. I'm just not sure I needed them. I just bought the house and it was sprayed down by Bug Out beforehand, so I didn't actually need them doing anything inside the house. I called them because I wanted my lawn treated as a precursor to lawn maintenance. I wanted them to take care of the insects causing my lawn disease while it was still hot outside. They said they didn't do that, but they would spray around the outside of my house. I let them do it because that's where I also have a lot of garden insects. I guess I wanted somebody to do something lol. Bottom line - I don't need them because they didn't offer a service that I needed. But they were cool on the phone, the guy who came out to spray was friendly and they seem like they know how to take care of a customer. I can't gauge if their product is any good. Okay bye. read more

The staff is extremely friendly and we have received great customer service! We had a scheduling mix up for our annual inspection but the staff member was very understanding and respectful when he showed up and had to corral our dogs before he could begin! We have been very happy with their service! read more

awesome team, great warranty super customer service. They will right there wrongs if you have one!

We have been using Neuse for termite and pest control since 2012. We usually have ants in the warmer months, so we get a quarterly spray for $75. This spray will kill ants, roaches, silverfish, crickets and spiders and is safe for your dogs and cats, which I love. The technician always looks under the house in the crawl space and around our property for potential issues. During the COVID-19 pandemic, our technician wore a face mask, gloves and used shoe protectors, so that was greatly appreciated. Customer service is also excellent. We highly recommend this company! read more

They came and sprayed today. They did an awesome job and were on time. The man was very courteous and professional.

Update: after my previous bad review they called and reversed the charges. I neither wanted nor asked for this. My problem was not in paying for the service I received. It was the fact that they wouldn't stand behind their work for even a week. They maybe an OK company if you want to commit to a contract but otherwise keep looking. I did find another company with a 30 day guarantee. I'll call them next time read more

I have had Neuse at my home since July and they are excellent! Zach has been to my house several times, and he is very professional and thorough. read more

I have been using Neuse Termite & Pest control for 5 years now for termite control. Just recently I started a pest control service with them as well and they have been wonderful! The technician who came out for the initial service was great. He found the source of the problem and immediately started to take care of it. I needed another technician to come out for a similar problem elsewhere in the house and he was great as well. Both technicians were knowledgeable, kind and patient. So glad I went with them and would recommend them to everyone. sorry I don't remember their names. read more

I owned a home on a wooded lot, which meant bugs! So I had quarterly service, which cost $75 and they would return for free if there were issues between treatments. They removed and wasp nests and spider webs on their visits. Sprayed interior and exterior. I also did annual termite inspections with them. read more

I had them out to house a month and a half ago to take care of my annual ant problem. i don't know what they sprayed, but I have more ants now. A lot more. Yes, it's a seasonal thing but I've had other services come out in the spring and I'm good all through the summer. Maybe they used sugar water, or just plain water. Never using them again. read more

All the guys are super nice and respectful. Scheduling is easy. Prices are reasonable. 10/10 from me. read more

Excellent company. We have been with them for three years and their service has been top notch. They are on time and they call before arriving. We have had no pest problems since switching to their company. 6/4/18 We has Neuse add a whole house dehumidifier to replace one that had died. Our salesman, Dwayne H. Was excellent. The installer and electrician were on time and had the unit installed in no time. Dwayne came back out and set up the WiFi monitoring system and explained the how everything worked. Great service! read more

We have been using this service for some time. We always have to call back because the ants, Waterbugs, and stink bugs don't go away. If anything, they get worse. I think part of the problem is they don't spray under the house. We keep our house fairly clean and clean our counters after every time we cook or make food. Every day we have to kill hundreds of ants. The last person to come out and spray stayed for 5 minutes and didn't even spray inside. Wouldn't recommend this company to anyone else. read more

Neuse Termite & Pest Control - Thousands of ants after we were only gone for 2 hours. - Pest Control Near Me - Clayton, North Carolina

Jeremy came out to my new home, a townhouse in north Raleigh, which had, unfortunately, cockroaches in the kitchen. He arrived on time, was polite, and helpful. I was frazzled because roaches are a big pain, but Jeremy kept me calm. He did a good job and even took the time to answer my abundance of questions. read more

We moved here 2+ years ago and we needed to find someone to do our pest control. We contacted Neuse Termite and they sent Brandon Dyer to our home for inside and outside spraying. He has always done a great job, he is so thorough, thoughtful and attentive to our every request. I ask for Brandon each time we have a need for any kind of pest control treatment. Thanks Brandon for your kindness and giving us such "Super" service. Marie & Bill read more

I don't recommend this company, they have bad business practices. I just realized my house didn't get termite inspection for almost two years and called Neuse Termite. It turned out they cancelled my account in the second year. When called to question what happened, they first said they should have called and mailed to me about my annual inspection which apparently is the pre-requirement to keep the account active. While I told them I didn't get the phone call or mail, then the representative changed tone and insisted that they mailed and called. Very bad experience. At minimum, they should talk to me (Neuse has my phone in their system) before they cancel my account.. ===== Update ==== Once the news got to the manager, he investigated and corrected the problem immediately. He made multiple attempts to reach me and reactivated my account. Based on his quick listening to customers, quick investigation and quick action to fully address the issues, I think their customer service personnel needs improvement, but the management team and technicians are competent and striving to serve customers. read more

Shady Advertising. We got a Direct Mail piece from these guys entitled 'Termite Renewal Notice.' They make a bunch of statements in the letter like 'continue your coverage' and the first line actually says 'The Neuse Termite and Pest Control would like to continue the Termite Protection on Your Home' I have not done business with this company and had to go back in my records to determine that this is not the company that I use for Termite Protection on my house. At least when all of the car warranty companies and appliance warranty companies contact you with 'extended service' they put disclaimers on that they have not done business with you before. Neuse Termite and Pest control needs to check with a lawyer to ensure that what they are doing is even legal. There are no disclaimers on their Direct Mail piece that indicate they are soliciting for new business and the entire piece is designed to make you think you are continuing your current service with THEM - not with the company that you originally contracted with. This has the potential to cause at best some confused people and at worst unintended cancellation of contracts (i.e. lost money) that are already in place. Not cool. read more

Just bought my house, so this was a 1st time treatment for pests. "Bob" was friendly, courteous, knowledgeable and professional. He did a meticulous and thorough job spraying my 1700 sq ft house and its 0.79 acre front/back yard. There was a downpour immediately afterwards, and he stated he would return the following week to do the outside again at no charge, because of the rain. I didn't even have to ask. Excellent company and service!! read more

I have been using The Neuse for a year and a half and have had consistently great service at Tree Top Apartments in Raleigh! They are thorough, quick and knowledgeable. Andy is always available for Bed Bug Inspections and Scott takes care of our weekly preventative treatments. I definitely recommend their services! read more

This has been such an amazing company to work with and everybody who has come to service my house and work with me through any issues has been nothing short of amazing. Jeremy, one of the managers, most recently came out and was incredibly thorough in his application, was understanding, and patient with me and all of my questions. He took great care and made sure my toddler and dog would be safe during/ after the application process. He was funny, kind, and very knowledgeable. I am grateful for him! Daryl is another manager who is awesome and has been so helpful and responsive. One last name drop- Kevin came to do my quarterly service and he was so great as well. 5 stars to all three of them! Thank you to everyone who has worked with me. I just can't say enough good things about this company and the managers and technicians. Please call them for your pest control needs, you will not regret it! Thank you, Neuse! read more

I live in a townhouse with an HOA that has a contract with Neuse Termite & Pest Control. Found termites under a potted plant in a garden bed about two feet from the house last year and was told that they needed to be within 6 inches of the house for them to be considered a concern. Seemed a little suspect, but whatever. This year, I found termites under a rock that was touching my house. I called my HOA who contacted Neuse, and it took them two days to call me back only to tell me that they don't normally treat until I've found the termites mud tubes, but that they'd call me back to schedule someone to come out and take a look. ...so, you're telling me that you're not going to come take care of the termites until AFTER they've done damage to the structure? Really? I have also gotten a second opinion who said that they should've taken care of the termites last year when I first found them. A day and a half later, and they still have not called back to schedule a visit, and I've already followed up. Communication is definitely lacking. Should not take two days to get in touch every time, especially if you have a contract, otherwise what's the point? Not sure how they're able to call themselves termite control when they won't do anything about termites until after they've invaded your home, even though they're pretty much on your house now. read more

Chris from Neuse was extremely responsive. He came out the same day we requested a quote. He had on all the necessary safety protection to make me comfortable during the COVID environment. He followed up with me multiple times to make sure all my questions were properly answered. The pricing was reasonable and fair. read more

I have used Neuse Termite and Pest control for years. My experience with them as been GREAT. It seems unfair that the other posters complained about them when they had not worked with them at all. Many businesses solicit business! When I have had problems with ants, they drop everything and get there. They are unfailingly polite, on time and have helped me out several times with ants- all included as part of their contracted service. Thank you! read more

This was our first treatment from the company. They were highly recommended by my Dad. Danny was very prompt and professional, he answered all my questions and took care of our pest issue. I was really pleased and would definitely recommend them to others! read more

They are very professional when call and service guy is very nice and when he comes is very professional. They work a round my schedule I would recommend them foe service to my family and friends read more

Don't waste your money for no guarantee even after just 4 weeks. The guys they have spraying are great. The woman I spoke to the other day was rude and obnoxious. Her customer service skills leave much to be desired. In talking with my neighbors, who recomend them, they are paying 95 for what I'm being charged 125 for, we all have the same size lot. I had them come spray anyway. Next year we will be going with a different company due to their inconsistent pricing and horrible customer service in their office. I had chalked it up to a bad day, I've been informed it is always a bad day. read more

As for pest control they are doing a good job. As for crawl space remediation....stay away! I had misinformation given to me and they refused to work with me on resolving my concerns..just turned their backs on me...after $2,500 I would expect more but they don't care. Once my yearly contract is done I will cease doing business with them all together. No respect for customers means...I'll take my business elsewhere. read more

I had a complimentary termite inspection today with Dwayne Hubbard. He was great to work with; very knowledgeable about termites and home inspections. He wasn't pushy in trying to sell me anything, just simply gave me the facts and prices. I would highly recommend calling him if you need an inspection, treatment, or moisture solutions.. read more

We just used them for the first time and they were great. So friendly and thorough. Justin, our tech, was knowledgeable and accommodating and didn't pressure us to do more than needed or sign up for recurring treatments. We will definitely be using them again! read more

I had a bed bug issue - no idea where it came from and I was devastated. I called NTPC and someone arrived within a couple of hours to evaluate. I received the information I needed to get started prepping my home for the treatment. Chris was my contact person and he was available for me to text anytime day or night with any questions. He was always very responsive and very courteous. I felt confident that the issue was being handled by experts. It has been two weeks since the treatment and all seems fine now. Chris is supposed to come out for a follow up visit next week, and we will see how that goes. I will be thoroughly impressed if the follow up happens as promised. read more

I've been a customer for eight years! Their service is always outstanding. Very knowledgeable and trust worthy technicians.

Although my apartment complex has a contract with this company I would not prefer to use them The office administrator was very unpleasant and rude not only did she hang up the phone she wouldn't allow me to get answers I needed for an follow up time , the administrator just made the overall treatment experience a nightmare my apartment has been torn apart fortwo weeks now a not a word from themas to when they will come back out to inspect for bugs . The second follow up was not recorded on the appointment book as a follow up therefore it delay me once again . There were no general post care info left with me therefore we had to undo the whole process I would not refer this company . It's obvious someone has an overload of work I think the owner Andy and technician was great an helpful but the customer service is the WORST read more