Had a back injury when I was a kid that I never really had looked at. Fast forward 12 years, and…read moreit's still causing me pain (go figure). Went to one doctor who pushed for an MRI, and then never got back to me. Waited a few months and decided to head here (Pinnacle) and give them a go. Was in so much pain at the time that I couldn't even sit down without tears welling up. Standing at an always angle was my only relief. They saw this. They knew this. This visit occurred around spring time 2025 I went in, did the routine, signed a waiver to release my MRI to them, and got some blood work scheduled for a little later on. Left very hopeful and optimistic with how genuinely invested the doctor seemed to be in fixing me. Gave me a lot of info. I never heard back from Pinnacle. No follow up, no "hey we have your MRI results and this is what they show", no emails, no calls/voicemails, not even a letter. Nothing. Pinnacle ghosted me. The lack of follow up and being all around a caring and professional healthcare organization is not the reason for the single star rating however. The rating comes from the fact that nobody got back to me, yet I OWED THEM MONEY. I paid my copay, and thought that was it. Next thing I know, I have a collections agency calling me about a debt stemming from my visit here at pinnacle. Had absolutely no knowledge of it. And when I called, I got a woman with a nasty attitude basically telling me I'm an idiot because they always send out PAPER MAIL about money owed. So not only did I not get a letter at all, but in 2025, you can't CALL ME OR EMAIL ME WHEN YOU HAVE MY INFO?? This came at the perfect time too, because I was just recently laid off from work. So now my credit will take a hit because I NOW don't have the $300 I could've paid off months ago Nice place inside, but absolute trash. Would never recommend. I will never go here or another affiliated healthcare company again. It's hard enough finding people who care, but this is ridiculous. Screw Pinnacle

Physician owned hospital conveniently located in Crown Point. Incredibly upbeat staff from the…read morefront desk check in to OR post op. A true treasure!

I am absolutely disgusted by the actions of Franciscan Health Crown Point. A Black woman in active…read morelabor came to this hospital for help exactly what any human being should be able to rely on a hospital for, only to be turned away by a doctor and a nurse who insisted she "wasn't far enough along" to be admitted. Eight minutes later, she delivered her baby in a car on the side of the road. There is no interpretation of the Hippocratic Oath, or even basic human decency, that justifies refusing care to a woman who is clearly in labor. Since the repeal of Roe v. Wade, hospitals claim their priority is protecting life at all stages, yet in this red state, this incident proves the opposite. These medical professionals put both the mother and the newborn in immediate danger through sheer negligence and indifference. This is not a misunderstanding. This is a complete betrayal of the standards and ethics the public expects from healthcare providers. Any hospital that allows this level of malpractice and disregard to happen should be held fully accountable, and the individuals responsible should never be allowed to treat patients again. Both Doctor and the nurse involved deserve prison. Franciscan Health Crown Point showed that they cannot be trusted with the safety of women, Black patients, or newborns. Their actions were reckless, discriminatory, and potentially fatal. Absolutely shameful.

My immobile husband was sent to the ER for severe headaches from his nursing home. He was laying…read morethere for 10 hours during which time they did bloodwork, a covid/flu swab, and a CT scan (6 hours later). No one communicated at all. The doctor came back with a 5 minute summary which anyone on the street could have determined and sent him on his way. I guess I should be grateful after laying in his own waste for hours, they did come and remove the soiled items before they sent him back.

The place to go for rehab therapy. My mom was here for 2 weeks after a 3 week hospital stay. After…read morebeing admitted in heart failure. She had valve replacement surgery. It took a while to come out of it. Thankfully she was transferred here. She couldn't get up & walk on her own. The nurses & staff are amazing. Their PT department is amazing. The facility has many things to get them back to every day life. Ramps, a makeshift car, etc. Occupational therapy too. Attentive, caring people. After coming home, she is returning here for more therapy on the first floor for another month. She's doing great.

Have been there a few times now and have had a great experience each time! I was able to get in and…read moreout quickly and they were very kind! I had my two kids with me and they all were so sweet to them and even gave them snacks and stickers!

Clean Facility with Friendly Front Desk, but Limited Staff Interaction…read more The signage leading to the main entrance was very clear, making it easy to navigate. The hospital was incredibly clean, which left a great first impression. The front desk staff were friendly and welcoming. However, as I walked through the hospital, there wasn't much interaction from other staff members--no one greeted me or checked to make sure I was headed in the right direction, which would have been helpful. While visiting my friend, the nurse on duty was fantastic--very responsive, helpful, and answered all of our questions thoroughly. That level of care really stood out and made the visit much more comfortable. Overall, the hospital is clean and organized, with friendly staff at key points, though more consistent interaction from the rest of the team would improve the experience.

Nina, Katina & Que are excellent nurses!!! They went above and beyond to help me. I really…read moreappreciate them and they are the only reason I gave 2 stars. I was diagnosed with a life threatening condition but their nurse practitioner Daniel Cole discharged me still in pain. He said meds should help me even though I was going to the bathroom every 8 minutes. When I left I felt 5% better and I have Anthem Blue Cross Shield Insurance so I wonder how they treat patients with Medicaid. Overall I do not recommend this hospital patients comfort and pain levels are not a priority. The Food was horrible !!!

My Father-In-Law was transferred to this facility for difficulty breathing. After he was there…read morethey discovered multiple blockages in his heart. They decided, after a couple of days to do an angiogram. During this procedure, something came loose that caused a stroke, a grade 3, one of the largest strokes you can have. This facility is not prepared for stroke care, they offer none. So, if you pay attention to anything about strokes, once you have a stroke, the first hour is the MOST critical. It took FOUR hours (from the time the procedure for the heart started to the time they rolled my FIL into Community to try to start to remove the blockage for the stroke) for my FIL to be transported to Community hospital and then receive the treatment he needed to have the blockage from the stroke removed. By the time we laid eyes on my FIL, my husband and I just knew that it was too late and the damage had been done. Community did a great job on the following, but St. Mary's not being fully equipped to be ready for a stroke is where is all started. They should not be licensed to even perform these procedures. By the next afternoon, we had to make the decision to put my FIL on hospice. I would NEVER recommend this facility as they can't solve a problem if it arises. I hope no other family has to go through what we just went through. For the sake of your loved one's health, avoid this facility at all. During our time at Community, this is a full-service facility that is really like a Trauma Center, but is not actually "classified" as a Trauma Center. If it is at all possible, I would just go to Community.

St Marys has the best most caring staff. Everyone treats you with kindness and respect. From…read moreregistration to nursing to the Dr.s , St Mary Medical Center is a top notch, well managed operation!

The cardiologist was supposed to stop my dad's blood thinner but instead he added an additional…read moreblood thinner and my father bled to deaths. Dr Vijay P. Shah, who was the cardiologist even admitted to mehe made a mistake by giving him the additional blood thinner. They wanted to do a colonoscopy to see where the blood was coming. I said no and either 2 things were gonna happen. He either going to have a stroke or a heart attack and 10 minutes letter my father flat lined twice and he died because on the neglect of De Shah and stupidity of Dr. Echo. My dad should have not have to die the way he did. Thank stupidity of these two doctors. Disgusting!!!!

Walking into entrance of outpatient. Smelled of smoke. Lady at desk talking to her buddy. Not even…read moreacknowledge myself and my daughter. Went to the restroom. No toilet paper. Really . The front door

The Crown Point Franciscan Urgent Care webpage states walk-in's are welcome, between 0800 and…read more2000hrs. I arrived at 1800hrs on 5/14/25. The glass doors at the reception desk were locked and several staff were conversing among themselves. All but one staff member walked away. The remaining staff member asked if she could help me. I stated I'd like to see a doctor. She replied that there were no doctors. I replied your hours show you are open until 2000hrs. She said, no, we're only open until 1900 hrs. I replied "It's 1800hrs, now." She stated that they only take appointments after a certain time. She asked if I'd like to make an appointment. Frustrated, I said no and left. As a retired firefighter and EMT, married to a nurse, we will be sure to tell the first responder community of my experience.

I went there, checked in, sat down for about 30 seconds before I was called back. They took my…read morevitals easy peasy, and I waited about 30 more seconds for the doc to come in. He was very nice and diagnosed me in no time. Before I knew it, I was out the door and on my way to the pharmacy and then home. I will definitely go there again.

I'm so happy I'm seeing Dr. sport and other drs at Methodist . It is going so well . I'm getting…read moremedical things taken care of that have been ignored for years !

Review- This hospital had me fooled. My last procedure was with the colonoscopy dept. They were so…read morenice, they were polite and professional but they did their job. With the colostomy department, when they woke me up from anesthesia. It was quiet, and someone called my name to wake me up. And I said, "Is it over?" They let me recover. I went home, all good. Fast forward to September 23rd, I come into Methodist for a hip replacement. BIG difference from last time. It was all good till I woke up from anesthesia. Dr. Wood and his ortho staff- (Excellent, great job from beginning to end). I WAS AWAKENED from (total hip replacement) This TIME TO LOUD LAUGHTER, LOUD CONVERSATIONS, AND CACKLING. The 2 nurses tending to me post Op were talking in my opinion way too loud... for someone "recovering." From there im headed to my room upstairs. On the way upstairs they park me by another nurses station. This place was louder then when I was sitting there with the two nurses; with a especially loud nurse letting her coworkers know about her home life that I wish didnt have to hear. At this point, I spoke up and asked "WHY IS EVERYONE SO LOUD?" No answer so I asked again. Fast forward, Now im in my room im okay now, i can start recovering right? WRONG. The nurse for this floor, (dont know her name) came in, hurriedly checked my vitals. Long story short, Her strictly business attitude and ice cold demeanor was not my cup of tea at all. For example, after a brief conversation with her and feeling her vibe, I flat out asked "Is anyone in this hospital NICE??" To this she replied " I am being nice. Im about to take out your catheter." Wow. So 2 HRS i feel pain to my genitals. Not from my hip that I just got surgery on, But from a catheter left in post OP from the two Post OP Cackling nurses(Hehehe). When she said this, I asked to speak to a supervisor. She said "she was a supervisor, head nurse, something. I said I need doctor running the floor, Someone running the hospital etc. Registered my complaint with Dr "C" says he's running hospital at this time. That's another story. Now with room to myself. My wife begins to help me use the Lil urinal cup so I can pee laying here in bed. Covers back, cup in place, start peeing. Right then We hear "Hey, HELLO, HOWS IT GOING""? This Nurse just opens the door DID NOT KNOCK OR WAIT... starts walking in...im saying WAIT WAIT DONT COME IN. The nurse head and face were already in. After she saw everything , I mean everything.. she was like. Oops..but "Don't go in there "He's Yelling" she said. At this point what can I say. And I'm supposed to stay here for 1 or 2 more days "recovering." God is Good. Surgery went well. I appreciate Dr Wood. But I can't do Methodist Hospital. Asking/requesting to be Discharged TOMMORROW. Next day after Surgery. Overnight nurse(Val)..she gets the assignment. 5 stars. Wish she was the only person I had to deal with here. Going to try to Heal up now. James W. Successful Total Right Hip Replacement. "Yay" gonna walk better now.

Hi I was in for Asmtha axcerbation over a week ago I had 600 mg way to strong of ibuprofen and…read morethat's bad and no cough suryup that just pain reliever but the pain was gone it only hurt when coughing Well 2nd trip to Er Room my leg was hurting me and no medication now I'm felling and walking better Er Room was better the seconds time the results would have been diszaterous had I took all the ibuprofen I flushed the pills in. The toilet because combined with prenizone Stroke and ulsers. and who needs that .

Lauren Draftke , Palliative Physician, shows NO compassion! 3 x cancer survivor, in tremendous…read morepain. Attempted at least 6 calls over 3 days. Never a response, message, I'm out, nothing. Then when she calls, vert condsending! Arrogant. No compassion. She should not be in her line of work. I've been in public service for over 40 years and never had a doctor treat me with less respect than Lauren. She should be ashamed

DO NOT send your loved one here! They neglected my family member! They take hours to answer a call…read morelight, short staffed, unknowledgeable in the Nursing field (could not handle an emergency). They let my loved one fall due to not watching them and they let them sit in feces and urine. They are also rough with their patients as witnessed by my family. Very unprofessional and rude staff!! I would not send my pet spider there!!