We've actually had two jobs done by Granite & Marble Gallery. The first was a small bathroom…read morevanity top in May of 2004. The second was a much larger (6-foot long) vanity with double under mount sinks which was just completed and installed. We were happy enough with the first job to be a repeat customer and were just as happy with the job they just completed. Renata was a big help in picking out granite for our project and we were able to do both jobs with remnants we selected in their warehouse/shop in order to keep the cost down. We found their prices were extremely competitive and we were very satisfied with their installers and the finished product. Both projects were also completed very timely. I would recommend Granite & Marble Gallery to friends or relatives and would use them again if we had another granite project.

Initially it was fine. They told me to go their local distributor to select the quartz. I did. When…read morethey came to install it, I realized it wasn't what I had selected. Called them up and showed them photos. At first they were reluctant to believe me, and I had to go to their shop. I showed them the photos of the quartz from the distributor's own website (and their customer's photos), and they tried to convince me that the brown worm like things were normal. I almost begged them to be fair. Then they pulled out the brochure they had and finally believed me bc the delivered stone looked nothing like the physical displays, online photos, or the brochure. Turns out the distributor had outdated displays and the newer version of this quartz was totally different. You know what? I wasn't mad. I actually felt bad bc I don't like to be of trouble to others even though it wasn't my fault. But they immediately blamed the distributor saying they made the mistake and that they're a small company so they can't check every slab. They're just the fabricators. So they told me to go to the distributor the next day. They said they'd called them to have the 3 new slabs ready for me. So I went. Did not have it ready and refused to show me all three. Told me to call G&M. So I did. I got caught in the middle. Told me they'll send photos of the other two from same lot. Ok sure. A couple days later they called me and told me to go in their office to physical okay the 3 slabs. Won't send photos. Now I was getting annoyed. I seriously devoted a lot of time to doing their bidding. My job matters too ok? I already went and they never apologized for wasting my time by not having it ready. Not only that, when I went again - they didn't have the slabs ready and get this - got mad when I asked to see all 3 slabs. They seemed so annoyed. They wanted me to peek at it sideways while it was stuck between two other slabs. Seriously? I'm doing what they asked me to do. I took extra time from my work day to verify the slabs. Shouldn't I be the one that's annoyed? Later on, they got annoyed bc I asked for final measurements. Got yelled at. Made a show of telling me how they use templates and would need so much work to tally that up. Told me to measure it myself. Told me that if every customer was like me, blah blah blah. I just left. It was so rude. Spoke to owner. He apologized but didn't take responsibility. Made excuses. Said they were understaffed and stressed. Said his mom in law was in the hospital. Said he would send me measurements that day. I said don't worry just send it within a week. I felt terrible for him. Nothing gets sent even a week later. But I get a call the day before install that they need to remeasure that day. Ok fine I change my work schedule to be home. The next morning I called to make sure they leave a wide enough opening for my stove bc they didn't during the first install, and the owner said his mom in law passed. Well that's terrible. They can't come that day. Told me to call the office for a reschedule and they wouldn't know when. Maybe tomorrow. Ok I'm fine with that. So I email the office. No response. Later that day my mom called. She happened to be at the home and apparently they showed up to install. I rush home from work. This is not professional behavior at all. I'm at their beck and call. Wait, they didn't even call me. Did they forget that I was their customer? Not their slave? It was going fine until Jose one of the guys starts giving me attitude. All I asked was that they control the dust bc they started cutting the quartz indoors. Stone dust everywhere like a white cloud. I had kids in the home breathing this in. Beforehand they told me they'd cut only a faucet hole in the garage but here they were trimming a lot more than the faucet in the house. But the thing is I would've been understanding if they just tried to control it better. Instead Jose gave me so much attitude and told me to call the office and the owner. I did both and no one picked up. He bluffed saying they'd leave and come back next day if they had to cut literally just outside. Finally another guy there told Jose to shut up and do the work. He was nicer and said he'd vacuum it up. I opened the doors. It was still a mess but they gave me no choice. Jose said the owner threatened to leave too. Later on he admitted it was the owners son. Btw he dented two parts of my cabinets and there was glue all over my brand new hardwood floors. The other guys were fine. So if you want to be dragged around by people who have no respect for your time, home, or family - choose these guys. They kept explaining how terrible things were going for them but never really considered what it's like for me, their customer. Created so much stress for me. So many excuses. Normally I tip extra but I only gave them waters this time. Treating people well doesn't matter sometimes. They just take advantage of your kindness.

All the gentlemen who worked on my project were fabulous! Each so talented at what they did! I…read morehad a gas fireplace from NWmetalcraft that was in my livingroom for the past 15 years. I had them relocate it into my finished basement. Because it has a big pipe vent that went out through my cedar shake shingle siding, some residing needed to be done as well as patching the exit hole. Drywall work, residing and all the small details were completed with precision as well as repiping the gas line. I'm very happy that I chose NWMC to work with again this time. Also, Scott's patience and expertise needs to be noted as well!

Zero stars. Consumer beware at NW MetalCraft, Arlington Heights…read more My husband always supports local businesses first. He would never walk into a store, look at the merchandise, and then go buy it on Amazon or from another online seller. That loyalty is exactly why this experience was so disappointing. He went in to buy 4 patio chairs. The staff told him the chairs on the floor were discounted 25%. Then they said they didn't actually have 4 at that price, and he would have to pay full price for all 4. He could have saved $200 per chair at another store, and they knew their price wasn't competitive. Even so, he stayed loyal and bought all 4 at full price. You would think a local business would meet a loyal customer in the middle after advertising a discount it couldn't honor. Instead, there was no effort at all to make it right. The service was very poor from start to finish. Lesson learned about where we will shop again. If you're looking for a competitive price and good service, go elsewhere.

Absolutely fabulous. Marble Pro go above and beyond the call of duty. My wife and I looked in to…read moreseveral fabricators and Marble Pro was by far the most professional and competitive priced option we found. Each step was so simple and streamlined that I would highly recommend them to anyone. They worked WITH us on making things perfect for our home and with all the work we've done in our remodel it was hard to find contractors that take such pride in their work. They thought of (and made extra efforts for) details I never would have thought of. Our countertops are gorgeous, and their skills made our investment an even better one that we anticipated. Amazing service and quality craftsmanship. I wouldn't trust anyone else with my marble work and the staff is so friendly and knowledgable. THANKS MARBLE PRO !!!

Huge selection of all plumbing. CS team is very knowledgeable, friendly and always listens to the…read morecustomer.

The hours provided are for the showroom upstairs. The downstairs supply desk opens a lot earlier at…read more7am. For plumbing repair parts, they're priced better and more helpful than other large box stores. Came in to repipe under my sink and got everything within minutes. I just brought the piece that broke and they knew exactly the replacement and accompanying parts to go with. Worth a stop for any plumbing parts!

This is my second experience using Mid America and I would not go anywhere else! Two years ago our…read morecontractor referred us to Donna at Mid America during a gut renovation of our brick bungalow. I had some ideas after watching a million renovation shows and trolling home improvement sites, but it was pretty overwhelming to step into a showroom. Donna was amazing. She looked at our spaces and listened to our likes then made numerous recommendations. Once we narrowed things down she gave us multiple variations to customize the look. My four bathrooms, basement and back porch look incredible thanks to Donnas expert advice. My husband reminded me there did end up being an issue with out marble look porcelain tile from Italy being broken and it was instantly replaced. Working with Mid America was by far the easiest and most rewarding part of our renovation. In fact we had such a wonderful experience we went back last week to purchase tile for bathroom renovations in our rental property. Donna spent several hours with us making sure we were happy with the selections. Since we were on a tight schedule and had to select from stock she had her team bring the actual tiles up from the warehouse for us to view to ensure we were satisfied. Donna also gave us some great ideas for backsplashes for our home and the rental. In regard to the negative review on not being serviced, I would strongly recommend calling in advance to make an appointment. They have a beautiful showroom to peruse, but if you are a serious shopper or looking for design recommendations you will need an associates full attention. We were there on a Thursday late morning and it was quite busy. I was very glad we had prescheduled. They did accommodate walk-ins, but some folks had to wait. We have found all the staff to be very helpful, not just Donna. The men loading our vehicle and bringing out samples were just as kind and helpful. These folks have a passion for flooring. We will continue to work with Donna and refer others to Mid America as well.

Very helpful! Walked in with a few ideas of what we wanted for our kitchen backsplash and Stacy was…read moreable to show other tiles that we might like. We were able to find good tile options that were affordable.

We worked with Jamie to redecorate and design our home that we've lived in for 20 years. It was a…read morefun and exciting process. Jamie not only has incredible taste and intuition - she was open to collaborating with us and our ideas. We absolutely LOVE the results - we are so happy with how our home has been transformed - it's truly beautiful - and it feels so good to spend our time there! Jamie is kind, lovely and she truly is a joy to work with.

We absolutely loved working with the JSDG team! As newcomers to the North Shore, we were excited to…read morefix up our Deerfield home and were thrilled to work with Jamie, Olivia, and the rest of the team based on friends' recommendations. Over the year, it was such a joy getting to know them, feeling completely at ease in their showroom even with our energetic 2 year old in tow! They really took the time to understand our style and needs, gently pushing us out of our comfort zones in the best way. The results speak for themselves. We love everything we chose and couldn't recommend them more for anyone seeking expert design guidance. We're already looking forward to future projects with them!

We have been using Stonecutters for years on our commercial millwork. The product they produce is…read moretop notch. Sanna is great to deal with and even with our crazy timelines she manages to get it done.

We used Stonecutters to restore the broken marble stairs in the entryway of our 1907 Chicago…read morethree-flat. Howard, the owner, and his team provided prompt and professional service throughout the entire process. The installation team was careful and exacting. We are delighted with the results and we would highly recommend Stonecutters for any stone related projects that you may have.

We hired Affordable Interiors to replace our single sink bathroom counter with a double sink. They…read morewere amazing from start to finish! Quick estimate and scheduling: Check Arrive on time the day of install: Check Description of what they would do: Check Accurate time to do the job: Check Install complete on time: Check and Double Check (they actually finished early!) Tour of completion: Check Clean up after completion: Check Professional from start to finish: Check, Check, and Check!!

Lots of miscommunication and a few hidden costs. The right hand doesn't know what the left hand is…read moredoing. Had different contractors showing up weekly causing confusion with work that was previously agreed on and already done. Final price was several thousand dollars more than agreed to and work was finished a couple weeks late. Final product looks great, but that's what you're hoping for with the amount of money they charge. Wouldn't hire again based on the amount of miscommunication, extra costs and extra time.