I had one great experience and another not so great experience. My son got great help on his…read morelaptop. However, my husband tried to get his iPhone fixed and that didn't work. They stopped returning our calls a out the problem too.

I found Tech Pros in my community Group site on FB. I needed some advice on a virus I knew had…read moreinvaded my MacBook Pro. I called the place and the guy was certain he could help me in a day. He came out the next morning to my home, stayed to fix my MacBook, then took a look at my iMac desktop to assure that it was working properly. Discovered that both my computers needed cleanup. He cleaned them up, then took a look at my husbands phone that fell on the floor the day before and crashed. I happened to have a spare iPhone, and the tech guy got the spare phone all set up to go. What a dream! Never expected so much volunteered help from just a simple phone call to ask about a virus. I highly recommend Tech Pros and would call them again. Don't look anywhere else on the Lake Arrowhead mountain. Tech Pros is the place to go! Very helpful and friendly technician.

Very knowledgable, friendly, courteous, reasonable price, House call. Does windows computers, he…read morefixed my networking stuff. I highly recommend Roger. I've been ripped off and conned by an IT specialist in the past 7 years here in Big Bear. One IT wanted to charge me $150 to set up my PC. Roger came to my house and took him 1 hr. and charged me $45.

Roger was very punctual and very informative. He gave me a lot of information that I need to know…read moreabout my computer and he also fixed what I needed to be fixed. I will definitely be using him again.

This should be the story of the little hardware store that could. We recently bought a place in…read moreSugarloaf and have been working on doing some repairs. We're very used to running down to the local big box store to get what we need. I always try to make a list before coming up. Was working on a project and needed some unexpected items. Went over to the True value butcher block. Wow am I glad I did. This place has a little of everything. Every possible tool, Gidget, and things you didn't even know you needed and they have. I was thoroughly impressed. My confidence level of doing projects now has greatly increased because I know just 10 minutes away is this outstanding hardware store. The people working there were friendly. I didn't have any questions so I didn't have the opportunity to see how helpful they are. They have a great selection of every possible thing you might be working on in your home. I went for a quick trip and was there for almost an hour because I was looking in familiarizing myself with all the amazing things that they had. If you live in the area, I need something to finish a project rest assure this place will have it. It also made me feel great to know I was supporting local businesses. I will be doing more of that and less of my purchases at the big box store before I come up.

For a hardware / DIY home improvement store in Big Bear where you aren't going to get a full range…read moreof items like you would down the hill, this is one of the more reliable places to go on the mountain. Most of the time you find what what you need. If it's busy it's less fun, but foe the most part you can rely on Butchers Block.

We needed our ice maker on our fridge fixed. They gave us the estimate, got the part, and finished…read morethe installation in three days. Since we're not up there every week, they took care of everything and kept us informed of the progress each step. Would definitely use them again!

Kimbro's has helped us out several times, and they always do a great job. For some reason, our…read moreappliances tend to be more complicated than most, and Kimbro's always goes above and beyond to make it work. Lisa and Kim in the office put in a lot of time and effort to find a suitable replacement that would fit, and Jerry and Tom did a fantastic job on the installation. We really appreciate their team work!

Saved from the Brink! Super-Fast turnaround & GREAT Price. Excellent communication & personable. A…read moretrue professional! (NO Big Bear Flakiness!) Highly recommend!!!!

Hello, Tim Evans Satellite helped me to understand the…read moresecurity that was already in place. Told me what kind of equipment it was, how good it was and brought it all together for me to control. It seemed to take forever but even on his day off, he worked until all come together on the nest app. If you are considering hiring him, do it hire him. You will get professional service, friendly and knowledgeable. You will be glad you did it. Thank You Time!!!!!! Catherine A.

Worst job ever that Tim Evans Dish ... don't tell how much it will cost ... doing the job then…read morepresent price... Cable look like a Child Install cable hangin / not lined up ... reuse old fasteners who are cracked... just ridiculous quality... of a job!I guess that's what Big Bear Lake are happy with ... it's not much quality work to find Soo he is just like the rest. Had to tell him go away ...payed and did it my self ..it was a insult..!!

Austin set up our Starlink system. He knew exactly what he was doing. Austin was prompt…read moreprofessional and tidy. He went above and beyond with the wiring. Probably the cleanest job ever. He secured all wires in a way that I couldn't tell what was there before. Not only did he crush the install, he waited the loading time Starlink recommended before he was done. In other words, start to finish, he crushed it!

I've become a huge fan of Yelp service requests because they're quick, easy, and they help connect…read moreyou with awesome service providers like Austin and Trinity Security. In a matter of minutes of sending my request, I had received multiple quotes for a Starlink satellite installation. Austin gave me the best quote and was the most flexible with scheduling. On the day of the job, he showed up, carefully talked me through the process and perfect placement of my satellite - and before I knew it I had Lightning fast Wifi in the remote desert of Yucca Valley. I won't hesitate to use Trinity Security again.

The closest thing to a real hardware store in Big Bear. Lumber is limited. Friendly staff, and…read morethey give discounts to seniors and veterans.

Customer Service that is not people working there don't know what they're selling. They don't even…read moreknow what it is a string trimmer really you don't know what a string trimmer is. You don't know where the refills might be now sent to aisle six now doesn't exist there went back to the front. It might be in the back as they pointed with a finger. They can't be bothered to move their asses to help Useless Useless Useless disorder from Amazon a day ahead and be done with these idiots.