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    Trinity Security

    5.0 (6 reviews)
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    Services - Trinity Security

    Home automation repair

    Component automation

    Security system installation

    1 More Service

    Security system repair

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    1 year ago

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    Austin R.

    Thank you. I do my best to

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    3 years ago

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    3 years ago

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    Austin R.

    Thank you sir. I do my best.

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    2 years ago

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    Austin R.

    Thanks I do my best.

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    3 years ago

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    4 years ago

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    Austin R.

    Thanks, I'm glad i could help.

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    Direct Protection Security - Adt Authorized Dealer - At your service

    Direct Protection Security - Adt Authorized Dealer

    (377 reviews)

    I had no issues with the alarm service itself. But I do have major issues with shady business…read morepractices. I do realize that ADT corporate is different from installers like DPS and my complaint is more with corporate, but I feel it is my duty to inform potential DPS customers what it is like to work with ADT. DPS did my initial install and while they have been professional and courteous, they are attached to a deceitful company. Last fall, I decided to sell my house. I wanted to upgrade my control panel to an all-digital panel as part of sprucing up the house for sale. A tech came out to check out my equipment. He quoted me a price for the new panel and came out the next day to install it. I have now moved and called ADT to cancel my service. I was informed that when I upgraded my control panel, I signed a 2 year contract. Well, I was not informed of this by the tech. Did I read the purchase document for the panel? No. I'm admitting fault on that - but I was told it was just for the panel. Again, I told ADT (both in my initial reach out and in person with the tech) that I was doing this to upgrade for a MOVE. I made it clear I was LEAVING. Why on earth would I agree to a 2-year contract extension? After more than an hour on the phone with ADT trying to get it canceled (I was transferred 5 times) I was told I got the penalty reduced to "$22/month for 12 months." Before I signed (as I was in a hurry as I was at work and had already spent more than hour trying to get a simple contract canceled), I asked the account manager if there were any other hidden fees associated with the contract. He said no. Imagine my surprise the next day when a self-install unit arrived at my door with a pricetag posted to my account for ~$400. Once again, the account manager knew I was living with family and did not want or need an alarm. I do believe I was intentionally set up twice - and fell for it. That is on me. It's on ADT that I was set up. Nefarious business practices. I reported this to the BBB and a day or so later, I got an offer from ADT to reduce my penalty by $500. (The penalty was originaly showing as $1,300.) So now it's down to $700 but I am not giving up on principle. I was a customer for more than 8 years. I paid every bill on time every month. When I buy my new home, you can bet for certain it will NOT be with ADT.

    It's been a great experience with Mike & Mart. Our family got a great deal & great service. For…read moresure if I get another place Mike will be the person.

    Trinity Security - securitysystems - Updated May 2026

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